Trying to Setup Second Gateway

[Mark King]

Hi All,

I have one Gateway (it is a combined gateway with WiFI Temp and Humidity Sensor) setup from a month or so ago and it is working fine. I purchased an additional Gateway kit that has two temp sensors and a temp/humidity/pressure sensor (BME280). I am trying to set this one up but it's got me stumped. I have it all setup where this new gateway and new sensor are communicating (can see it in the sensor list). I used the same token as I did before with the earlier gateway. The issue I am having is getting the new gateway and sensors to show up on the Dashboard (monitoring.jemrf.com). I see the old one and it is still functioning but not sure how to get the new one to show up here where I can graph it etc, etc. Any advice is appreciated, thanks!

Mark

[Glenn Seaton]

Mark,

If the Gateway is put online before the Token is entered the system does not know who the Gateway belongs to and puts it in a Default Account. That appears to be why you do not see the Gateway.

The Gateway has been moved to your account. 

We are reviewing options to correct this issue and not affect the dynamics of options for the monitoring service.

The Gateway has been moved to your account and the new sensors should show on your Dashboard.

Glenn

[Mark King]

Hi Glenn, hope your Monday is going well. I have another question, I am seeing the sensors no issues there. However the sensor (BME280) that senses Temp/Humidity/Pressure sometimes drops out. This may happen for different periods of time and it comes back but not sure if you have any ideas or have seen this before. I have another sensor (just the plain temp sensor) also connected up to this gateway and it has not done this so don't believe it's my wifi or the gateway itself. Attached is a pic of what I'm seeing (it is a pic of the temp, but the same thing at same time happens on temp/humidity/pressure, so across the board). Let me know what you think and thank you so much!

Mark

[Glenn Seaton]

It sounds like your WiFi and Gateway are working OK.

Unlike other sensors, that send readings, the BME280 and BMP280 sensors are more complex and send 4 back-to-back special messages to the Gateway that it combines to extract the Temperature, Humidity, and Pressure values. If there is any glitch by the receiver of the 4 messages all is lost for that update. It sounds like the receiver is misinterpreting some parts of the 4 messages and generating a bad result.  

We have been working on a redesign of the BME280 sensor but that has been causing other issues.  

One solution that seems to help is moving the sensor closer to the Gateway to reduce the errors.

Glenn

[Mark King]

Thanks Glenn appreciate the info and reply.

Mark