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Cristoforo Kanoy

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Aug 2, 2024, 12:38:59 PM8/2/24

to prinuncasri

Thanks for sharing your thoughts. I dont think its a bandwidth issue. It would have affected all streaming services. I dont see any issue as such on Netflix, not even loss in quality. Apple TV on the other hand ends up freezing every 10 seconds and I am about to cancel my subscription.

a Apple Service Rep a few days ago. He and I have much the same Electronics education and Field Experience so we touched on Every Likely Fault about buffering. He agreed to send our 'long conversation' to Apple

Just thought I'd add to this post in case anyone at Apple TV is monitoring it. My daughter and I (separate households) are both having this same issue and it just began the past few days. Never an issue before. Seems to me like there's more going on here than a bandwidth issue. Does anyone know how to get actual support for this? I hope I don't have to cancel my subscription.

Apple TV content, unlike things like Netflix or Amazon will not automatically adjust its quality if your bandwidth is lower than required for the stream. Apple TV+ and other content in the Apple TV app may be in 4K or at least HD and require more bandwidth than what you have.

It's not actually a widespread issue with either the Apple TV box nor the Apple TV app on other devices. If it were there would be tons of posts here complaining about it, and yours is the first one I'm seeing. Also, I have no issue with my Apple TV apps or the Apple TV box connected to my TV with buffering to lagging.

My assumption was you were using Apple TV hardware hence my answers to you. You have clarified that you are simply using Apple TV+ service and I'm assuming you are using it on another device such as a Smart TV, Roku box, etc..

If you are having difficulty with the Apple TV+ service my recommendation is to start by contacting the support of the device you are using, for example if you have an LG TV that has the Apple TV+ app within it's Smart TV apps then contact LG and see if they can assist.

Failing that you can call AppleCare and advise them you are using the Apple TV+ app and the device you are using and then see if they have suggestions. You can find the correct phone number for AppleCare by clicking AppleCare Contact Info. By the way being polite and patient goes a long way, we know you are frustrated so please try and treat the agent(s) you speak to the same way you like to be treated.

I'm another one having this same issue, and for all you people jumping up and down about bandwidth. That is not the problem at my house. Like everyone else I can stream every other service with no issue. Bandwidth at home is not the problem.

I have a theory on what the problem is, and its not directly the App, but most likely the infrastructure streaming the content. Last night we sat down to watch an episode of Constellation and it was virtually unwatchable due to the buffering. Once we finished I went to Amazon Prime and it streamed fine, I then tried another show on Apple TV+ (Documentary called Home) and it played perfectly without buffering.

I'm not sure if certain content is streamed from different locations, or the infrastructure isn't able to handle enough streams for certain shows, but it certainly feels like the problem is not App, but something else in the way shows are being streamed. Please fix it Apple.

Apple TV content, unlike things like Netflix or Amazon will not automatically adjust its quality if your bandwidth is lower than required for the stream. Apple TV+ and other content in the Apple TV app may be in 4K or at least HD and require more bandwidth than what you have.

I am having the same problem. Apple+ TV streaming over Roku didn't start excessive buffering until the day after I installed a mesh network. The principal node, next to our modem, is maybe 12' (or less) distant from our TV and Roku player. My provider promises download speed of 300 Mbs; speedtest after installing the network is easily 360Mbs.

I have verified with resources here and can confirm that there are no such similar issues reported. Are you looking for assistance to block Netflix stream in-order to retain bandwidth on the network? Streaming Netflix may cause bandwidth issues but under many conditions such as ISP provided bandwidth is low, stream happens during peak hours when users are in being productive, etc,.

I don't want to block Netflix. My client wants his Netflix to work like it did before we added the SonicWall appliance. The latency just gets really bad. I'm new to Sonicwall and would like to fix his issue but nothing seems to work.

Thanks for providing me some background about the issue. If the bandwidth issue persists only for Netflix stream, could you please check if you have configured any Bandwidth Management on the SonicWall? Please use below KB article as a reference to locate the BWM settings on the SonicWall.

@ChristianSHansen Hello. First, I would suggest opening a support ticket. Second, you could create a new rule just for Netflix and disable DPI or add exclusions for some of the Security Services (GAV comes to mind). Third, you could implement a QoS mechansim. There are many potential items to look at.

Once again, may best to speak with support and get some knowledge transfer as well. BTW, I typically have every TV in the house using a streaming service (Netflix, Prime, u name it,) and I will be on Xbox listening to youtube and sometimes downloading. I have done all this and more on a 570, 670, 2700, 2650, etc. It's just a learning curve sir. Open a support ticket and report back with your solution or ask your local SE to assist as well. - Sincerely, Marco Octavian

Okay, I have not configured any Bandwidth Management. Pinging the SonicWall's LAN interface IP I only lost 1 packet. My client doesn't want to pay for a support contract. We have not licensed any Security Services. We only purchased the TZ270. Where do I go to view the Logs? I think I found the System Logs under the Logs menu found in the Monitor navigation menu. I don't see any errors or anything like that.

I tried that but it didn't seem to help any. Now I cannot connect to the internet even when no video streaming is happening. When I reboot the firewall it allows traffic for about 2 minutes and then it is completely hosed again. As Saravanan suggested I am going to do a factory reset and start over.

I have a Blu-Ray player ... I have been using this for over a year ... I will often completely lose connection ... I thought this might be a wireless issue so last week I hard-wired the blu-ray player to the Actiontec ... This has not helped ... Should I be requesting an updated set top box?

Your Blu-Ray player is not affected by your STB, although when you connect wirelessly the Actiontec is obviously a possible culprit. The same is true when you connect wired to the Actiontec, and that's certainly a possible offender. Both the Blu-Ray and the STB are network clients on your home network and act independently (within certain limits such as IP assignments, etc.).

You need to investigate where the bandwidth issue arises, and one of the first issues to address (after the router) is your Internet connection speed. What is your subscription? It's possible (if somewhat unlikely) that your speed is too low and results in the buffering issue.

Not to be a pest, but your Blu-Ray is NOT connected to the STB. It's connected to the display device and usually by HDMI. OTOH, if you are using the Blu-Ray to stream content, it is connected to the Internet via the Actiontec router, either by Ethernet or via wireless. In any case, keep us posted and we'll keep trying on this end.

If you haven't already, try streaming Amazon onto your notebook. Wireless. If that works, the problem will be the Blu-Ray. I'm ignoring the cable to the TV because that would not cause the connectivity problem you are having.

I am having tha same problem, but the problem occurred when we switched to Fios from Comcast. Ever since then we have been unable to stream Netflix without it crashing, or failing to connect. It is either one of two problems. It could be a compatibility problem with the wireless range extender, or Verizon is chopping the signal when the bandwidth reaches a certain level, whether it is mine, or based on a majority signal. We went with Fios because we wanted a stronger signal, but we ended up getting a weaker signal. One problem, is not just internet it is also when there are a combination of TV and internet signals going on at once. You might have two TV's on and one of them is streaming Netflix on a player, and another person is surfing the web. Fios should be able to handle this because Comcast with a lower mbps can. Maybe Netflix runs less efficient on Fios and uses up more bandwidth? Who knows? But the problem for me started the day we switched over to Fios.

Same problem here, just switched over from Comcast 50/10 package to Verizon 75/35. Speeds are better than whats rated on speedtest.net. But I get cut outs on the connection using Spotify, Netflix and Vudu. Now heres the big problem, its not wifi since my house is wired for ethernet. All PCs and TVs are wired and drop outs happen regardless of wired or wireless. Also this seems to happen more during the hours of 4-10pm. I'm debating just going back to Comcast and getting rid of this headache.

Why oh why isn't someone from Verizon (tech support AND management) monitoring this thread and posting their thoughts/advise so all can read? I have stuck with Verizon thru all my problems because I have a work-around but I csn understand why there are a lot of upset people out there, some of whom are switching back to other suppliers. Verizon seems to have gotten too big to bother dealing with individual subscribers and their phillosophy seems to be to ignore a problem (or re-direct a user to their useless web-support) and it will go away.