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[Lauro Pericles]

isanyone currently experiencing issues with all MS Office 365 apps (Outlook, Excel, Powerpoint, OneNote, Word) in the way that they close all at once, randomly, and you are probably losing work due to the unexpected shutdown.

I got a new MacBook Pro with M3 Max with Sonoma 14.5 recently, and after using it for a few hours, it seems that sporadically, all O365 apps mentioned above that are open at the moment are closing all at once, randomly, without any error message, without any prior notice or any user interaction. ALL other applications except Office are working fine, also OneDrive and MS Teams stay open without any issues. After using the MacBook for a few days, it seems that it's maybe more likely to happen when the Mac is going to standby / lid closed and is woken up afterwards?

None of these steps is working, and Office keeps shutting down / crashing without any prior notice at random times, most likely after a sleep. It is enough to just open up some office applications and leave the Mac alone, after return you will find the Mac with all office applications closed (except Teams and Onedrive as mentioned above).

Besides randomly closing the apps are also lagging from time to time. No scrolling or data entry possible for like 20s, then jumps back to life, catches up with all the interaction and sometimes freezes again...

@Michael1240 I have a user who I switched from an M1 Macbook Air with no issue to a M1 Pro 16 inch and now is having the issues with the apps crashing all at once. I have done all of the steps mentioned by Microsoft before seeing this thread and still crashing. Guess I am opening a ticket tomorrow.

Yup we have the same issue here with a brand new 2024 M3 Macbook Pro running Sonoma 14.5. So far only one user has reported issues with all Office apps crashing at the same time. This all started mid last week. We've tried repairs and reinstalls, but nothing has worked.

@Michael1240, the fix is done by there side on the back end of Intune since it is Intune that is causing the issue with the Microsoft 365 apps for MacOS package. I changed my assignment on that from Required to Available for Enrolled Devices and it stopped everything from crashing. I will put it back once it is confirmed it is resolved. Now in my portal it is showing my machine, another machine I enrolled, and 2 other machines that are showing pending Install status and it was not like that yesterday afternoon when I made the change. They were all showing as installed. I hope they fix this, but it won't be done until 2PM EST today. Fingers are crossed

A user under a Microsoft 365 Business Standard (formerly O365 Business Premium) license reported to me today that all Office 365 apps have disappeared from her Win 10 Pro computer. No errors, nothing, the software is simply gone. Googling on this, most people focus on missing icons. This is not that. The software is gone completely, nothing in Apps, except the generic Office Click to Run icon that's usually found on Win 10 machines whether Office was actually installed or not. Malware is not suspected on this one.

The only slight clue I have on this is that, given that it's gone, I decided to first just re-download the installer after logging into office.com. Running the installer, it tells me an installation is already in progress, yet there are no taskbar/notification area icons. Task Manager shows some OfficeC2R stuff, which I tried to End Task. It wouldn't end, it would just pop back up again in Task Manager (but again nothing in the actual UI).

I did the Open File Location, found the exe for this thing, renamed it with .old, (surprisingly it let me without hassle), and upon doing that, I then was able to kill the now-memory-only OfficeC2R exe file from Task Manager. This then let me start the installer I had downloaded, which is currently in progress for downloading (though, extremely slowly, despite a 19ms / 120Mbps connection - MS having issues I wonder? - 11:35 AM Eastern May 15 2020).

So I suspect in some kind of dumb way, Office was updating itself and screwed up? The last Windows update was May 12, the quality update for .net framework. I'm not actually sure where to look in the event logs for stuff related to install/uninstall for Office - the started Application log shows msiinstaller stuff related to my installing it, but keyword searching for "office" shows nothing that points to a removal or an update of the software.

@ViProCon have you found a solution? I'm running into the exact same thing. Only after reinstalling office, once the PC goes to sleep, all office apps are gone. I can't even find the executables for them. Tried Windows Key + R and running "winword" and it couldn't find it. I literally opened it 20 minutes ago. If I go into control panel, it shows that Office Apps for Enterprise is installed. Repairing is useless. I'm so frustrated

@OrthoIT Sorry to say I don't recall what fixed it, probably the download/reinstall I did though as I don't recall doing anything special after that. this was 10 months ago :\ t relates in some way to Click2Run and how all that works I believe.

One thing I suggest - stop using sleep mode (if possible). Not good advice for a laptop of course so with any luck this problem is on a desktop but over many years, I find sleep mode induces problems that you'd never have if the computer were just left on 24x7.

@ViProCon have you ever found a solution? I'm running into the precise same thing. Only after reinstalling office, once the PC goes to sleep, all office apps are gone. i can not even find the executables for them. Tried Windows Key + R and running "winword" and it couldn't find it. I literally opened it 20 minutes ago. If i'm going into instrument panel , it shows that Office Apps for Enterprise is installed. Repairing is useless. I'm so frustrated

To begin with, perform a clean reboot of the operating system, thus disabling any third-party programs that may cause interference. Follow the instructions on the website: How to perform a clean boot in Windows.

@ViProCon have you tracked down an answer I'm running into precisely the same thing. Solely after reinstalling office, when the PC rests, all office applications are no more. I can't find the executables for them. Attempted Windows Key + R and running "winword" and it couldn't track down it I in a real sense opened it 20 minutes prior. Assuming I go into control board, it shows that Office Apps for Enterprise is introduced. Fixing is futile. I'm so baffled

Wish I could be helpful but the problem just kind of self-solved if I recall. It's been a while. I strongly suspected it was that crazy Click2Run stuff, but ultimately if memory serves I had just ended up uninstalling (if present), logging into office.com and redownloading. Possibly picking 32 vs. 64bit could have some result, like in essence installing a "different" version had a way of making it work properly, but yeah, it's been so long now I can't specifically recall :(

I wonder if it's the same issue I've seen, it relates to Office App launcher. It launches but you don't see the additional applications (Web based what I can tell). We have a logo in the top left hand side of the window pop up, which I've clicked and instantly the window refreshes \ opens another window, but this time you notice 9 square shaped dot arrangement. Click on that and look further down the pain for "All Apps"....You know the rest.

It's my work around so far.

Yesterday, September 20, my Windows Pro x64 computer was running fine. This morning, I was notified that the new version, 6.04, was available. So, I installed it. After Ccleaner was installed, I wanted to get emails - so I started up MS Outlook 2019. So far as I can tell, it never started. Then I tried to start MS Word 2019. Same thing. Then I tried MS Excel 2019. Couldn't start it, either. Then I sent 4 HOURS restoring Windows back to Monday morning September 19th. When my computer finally restarted, a popup came up saying that restoration hadn't been completely successful. BUT when I tried those MS Office 2019 apps, they all worked again. How to fix this? This is the very first time that I have had a problem with Ccleaner installation, and I have been using Ccleaner for years.

There is a known issue with Avira latest versions, if you have one of those Avira versions and run a cleaning app - any cleaning app - then some apps such as Word, Excel, etc. will stop working.

Which is just what you are describing here.

If you do use Avira and want to continue using it then there is a work-around you can use by making a certain Windows Temporary folder an 'Exclude' in CCleaner, see this:

(If you also use any other cleaning app then you will need to make the folder an exclude in that too).

I ask because we had another user with Win 11 who reported something similar with losing access to all his 'Office' products and a few others apps.

We never quite got to the bottom of that one but apparently?? that was caused by a faulty installation of Win 11 that didn't show up until some time later when a Windows Update arrived.

He ended up reinstalling his Windows 11 to fix it.

The version of Windows that I have is Windows 10 21H2. I had already installed the September patches the previous week. I installed only the quality patches (cumulative update and the .Net update, as well as the update for security). Nothing else was offered to me.

Odd things do happen, last week following the Windows update I was unable to open Adobe Reader unless I right clicked and 'run as administrator', obviously a permissions issue that has now gone away again on it's own.

*(PS. Malwarebytes put out a malware definition update yesterday that blocked all access to Google, including Youtube, etc. for everyone using Malwarebytes - You should see the shouting about that on their forum, it's been fixed now).

... This morning, I was notified that the new version, 6.04, was available. So, I installed it. After Ccleaner was installed, I wanted to get emails - so I started up MS Outlook 2019. So far as I can tell, it never started. Then I tried to start MS Word 2019. Same thing. ...Then I sent 4 HOURS restoring Windows back to Monday morning September 19th. When my computer finally restarted, a popup came up saying that restoration hadn't been completely successful. BUT when I tried those MS Office 2019 apps, they all worked again....

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