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Ariano Waiker

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Aug 1, 2024, 11:44:36 PM8/1/24

to prinormicro

Thanks for your additional response. I was finally able to get the Roku working properly. It turns out the cable box was using an HDMI port. I switched the connections and attached the Roku to the cable box port and the cable box to the Roku port, rebooted both and both are now working properly. Do you have any idea what happened here? Thanks again so much.

@flexible Thanks for the note here. I took a look and no updates have been pushed out to your model of Roku device during the time period you described. A couple things to try that should help clear up the issue:

4. When the Roku device is connected, try adjusting picture options on your TV. Look for any options to adjust the picture mode, aspect ratio, or other settings. I would also recommend contacting your TV manufacturer to inquire further and see if they have any recommendations or troubleshooting to provide.

5. As a last resort troubleshooting step, you might try performing a factory reset on the device from Settings>System>Advanced system setting>Factory reset. This will clear all data, channels, and login information from the device, and allow you to set it up again from scratch.

Thanks so much for your reply. Suggestions Nos. 1 and 2 didn't work. Regarding No. 3, the TV only has one HDMI port. Regarding No. 4, the picture is fine when I watch tv through my cable tv provider, just not the roku which has no screen size settings. I don't want to change the screen size using the tv controls because that will mess up the picture for my regular cable tv viewing which, as indicated, is fine. No. 5, the factory reset, didn't work. Any other suggestions? Thanks.

@flexible Is your cable box also connected to the TV via HDMI? If not, it could be the HDMI port on the TV experiencing an issue. I would recommend trying to see what other display settings you can adjust on the TV. If that still isn't resolving the issue, I would recommend connecting the Roku to a different TV to test it, and see if it displays normally. If it does, this may also point to an issue with the TV itself.

Over time, HDMI ports and cables can wear out, pins can become damaged inside the ports, dirt/dust can accumulate, etc. It's possible that this may have started to happen with that port, but I can't say for sure.

I am having a similar issue. I have done a factory reset on my Roku and TV, changed the HDMI ports, changed HDMI cables and unplugged it multiple times. This just randomly happened. When I check for system updates there are none. Why is this randomly occurring? The information for both my TV and Roku are below.

Hi! Mine is suddenly in the wrong ratio as well. I have read the steps suggested and even factory reset it, but nothing works. My TV channels are not in this ratio, it is only the Roku. I have no cable box.

I've got a Roku attached to a Vizio TV in my office. Couldn't find any settings on either the Roku or TV menu's that made a difference. My wife stumbled upon a button on the remote that actually controlled the screens zoom level (Wide, Narrow, Zoom, etc...) and that ultimately was the fix. It also made sense as to why the problem popped up in the first place because the kids were probably pushing buttons. Frustrating that there is a physical button on the remote that controls a setting, but we couldn't find the same setting in the menu...