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Ariano Waiker
All I get is the message "We're unable to connect you to Netflix. Please try again later (ATV-ui62)". I don't even get to the logon screen. The DNS on the ATV is set to automatic, I've even tried hard-wiring it from the router but the same error message. I'm using a VPN to connect to Netflix as I work in Saudi Arabia. I've also tried changing the regions between Saudi Arabia-UK-USA but still nothing. When I connect to Netflix on my iMac there is no problem, it works perfectly.
I have the same issue, but I'm not using a VPN. I can also watch netflix on my Macbook Pro or on my iPad Air. If I try to Airplay netflix from my iPad to the AppleTV (2d gen) it will pop up a message saying an error has occurred, I can though, Airplay through my Macbook but only because I'm using the browser to stream the Netflix content.
Apparently this is an ongoing problem when attempting to register for an account with Netflix. When reaching the credit card stage, step 3 I believe, being turned away with the notice: "Sorry, but we are unable to complete the sign-up process now. Please try again later." Elsewhere the solution mentions faulty response to the card used or the bank behind that card. In my case I attempted to use cards from two different banks, one here in AU and the other on a US bank... and even offered to pay via PayPal... to no avail. Why? Does Netflix not want my business? Is this something personal? Is there another choice for the same service Netflix offers?
I called to Netflix support team and they give a solution and it worked great, I could move from Paypal to Debit card , I was unable due a message in a Yellow box saying that wasnt possible the sign up procces . On the phone you should say them you want to erase the paypal option from your account , then they will stop your memebership, try you to log off, the solution that technical support gave me was , not the click on the "Log in " option ( Never click on the resume membership , it will head you to the kind of glitch) , instead you must click on the option " Join free for a month " then when the page requiere your mail and pass just put the email and pass that you have been using normally for your netflix account , next step is choose your plan and fill your payment option . I had been talking for almost an hour with technical support and finally the gave me a solution . Hope it works for you .
I was stuck at the payment (step 3) option too. I managed to go back to the Netflix home page and view my account settings since I was partially set up. I was hoping to input my credit card there. When I filled in my phone number, Netflix said it had texted me a confirmation code and to enter it. It's been 2+ hours and I have not received any text. I also tried the option of having Netflix call me with the code to activate my account. I got a message saying it had called, yet no calls came to my phone and it has been 2+ hours.
I stayed on the phone with my credit card company while entering my payment information. They keep telling me no transaction is coming thru on their end, even when they check the declined transactions. It' s just not appearing.
I logged out of Netflix on all devices (computers, firestick, tv, etc.) and then waited 3 MONTHS. Then I tried again and my credit card payment went through. Mind you I had also done this at least once in the past and it had not gone through then. I can only guess that they let a % of new credit card subscriptions in a month and then try to make everyone else buy their Netflix gift card by saying their credit card transactions won't go through. If weren't for specific shows that are only on Netflix, I would refuse to do business with them. I am still dissatisfied what I went through to sign up. It does feel dishonest, and I am weary about what's going to happen when I have to update my credit card for payment.
I too had the same issue when I try to set up the Netflix account with my yahoo email address. When I happened to select the payment method it kept on givining the above error message in a yellow box for both visa and paypal options.
Hi, I have just called Sky Custoner Service and was told that Netflix are aware of the problem and will be offering compensation to affected customers and that the issue was a problem with Netflix, not Sky. They were unable to tell me how Netflix would be aware which customers are experiencing the problem and how/when they will compensate.
I myself do think its a netflix issue since i do recall them changing their system to stop MULTI sharing. But this shouldnt be an issue with sky users at all and it seems to coincide with that change that was also around the time. Multi PW sharing was also on the news with some other streamign services thinkign of taking it up since netflix showed a massive increase. However this is for subscription based seperate, so maybe sky also got hit with blockages (which is still also going on) and yes all fix's did not work though the one of logging out of netflix did last liek a week before it came back (after several power cuts) which is bloody annoying. Not goign to try any more fix attempts as they dont work, and not worth teh messing about.
What about all the older users who are already hard pressed with keeping up and still not fully usage (my mother for 1)this just confuse's her like hell. We got netflix and paramount+ free with our skyQ service and package. Paramount+ no problems, dad has amazon prime and that has no issues (i just dont like their service its all adds), we pay for appleTV+ right now but this could get cancelled at any time. Best one right now is disney+, gotta still watch teh new indiana jones movie on there and i think friday see's the new percy jackson and teh olympions series start up.
We have been experiencing problems with the Netflix connection for months now. Some days ii works and others we have no connection. the red circle appears without reason. We have tried all the recommended fixes and some solve the issue temporarily. Fed up with the all whole matter.I spoke to a Sky Representative yesterday. He informed me that some customers, but not all, were having problems with the netflix. That fact made it more difficult as only some customers were having this problem He believed that someone from Sky were in communication with Netflix about resolving the matter and some compensation, which in itself was difficult as it would not apply to all customers. He asked if we were VIP customers, which we are have been with sky for over 4 years. This has been going on long enough an absolute shambles
If your app is crashing, we implemented a change to the app that we believe will stop the app crashing to the home screen. Please let me know if you are experiencing this problem specifically.
This only happens on the main box itself. The extra box's tend to connect to netflix with no issue's (though sometimes the program hangs and one must reconnect to netflix after exiting) but it does this usually with no problem.
The Main SkyQ box tends to be very tempermental 90% of the time you get the netflix title and a red spinning icon. Closing this going to another streaming service, exiting and trying netflix sometimes works, else its turn off the box and wait then restart it this also sometimes works but neither are guaranteed, its just pot luck as to whether it connects or not.
I did have the red circle of death.. I then didn't use Netflix last week.. Been on last 3 days and works OK ATM.. So not sure if there has been a fix.. Out of approx 8 accesses only 1 red circle for a few secs but then came on. The other times it was instant access..
I pay nef flix direct and Rogers cannot account as to where my money is going. I have spent days on the phone, countless times and to date no action has been taken. I was told I would be reimbursed but nothing yet and I am still being billed. My mother has been charged this $20.99 for over a year now. She doesn't even have a netflix account.
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