HELP!! No Prey reports/showing in control panel!
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Christopher James
Jun 27, 2012, 10:03:07 PM6/27/12
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I just installed Prey on my Mac but its been 8 hours and I see no reports coming in.
Also, I don't see the app anywhere on my mac, shouldn't it show up in my control panel?
Please help!
Also, I don't see the app anywhere on my mac, shouldn't it show up in my control panel?
Please help!
Maarten De Winter
Jun 29, 2012, 12:03:07 PM6/29/12
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Sometime your antivirus blocks Prey, check out that first!
bobc
Jul 1, 2012, 7:56:16 PM7/1/12
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I am having the same problem. I just installed Prey on my MacBook Air with OSX Lion, then I activated Prey, toggling 'missing' in the control panel, but after many hours, I have not received any reports at all. When I looked at the log and used check mode in the terminal window, this is what I found:
Roberts-MacBook-Air$ cat /var/log/prey.log
### PREY 0.5.3 spreads its wings!
### Darwin Roberts-MacBook-Air.local 11.4.0 Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64 x86_64
-- Looking for connection...
-- Got network connection!
-- Checking URL...
>> Verifying status...
-- Got status code 500!
-- Nothing to worry about. :)
-- Cleaning up!
Roberts-MacBook-Air:$ sudo /usr/share/prey/prey.sh --check
-- CHECK MODE ON.
\E[36m
### PREY 0.5.3 spreads its wings!
### Darwin Roberts-MacBook-Air.local 11.4.0 Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64 x86_64\E[0m
-- Looking for connection...
-- Got network connection!
>> Verifying Prey installation...
-- Checking if cron daemon is running...
-- Cron daemon found.
-- Checking for crontab entry...
-- Found!
>> Verifying API and Device keys...
** API key is valid. Your user account is correctly set up.
** Device key is valid. Good. Current status is missing.
Roberts-MacBook-Air:$
So, I do not understand why I am not getting any reports? I would appreciate your help.
Thanks
Bob
bobc
Jul 1, 2012, 11:36:58 PM7/1/12
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Hi,
Thank you for the email. I followed your suggestion, and the computer immediately set off the alarm. I am not sure whether that means the system is now working, or whether by running the shell command, it sent one message. Here is what the terminal printed out:
Roberts-MacBook-Air:~ Robert Chow Air$ sudo /usr/share/prey/prey.shPassword:
\E[36m### PREY 0.5.3 spreads its wings!### Darwin Roberts-MacBook-Air.local 11.4.0 Darwin Kernel Version 11.4.0: Mon Apr 9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64 x86_64\E[0m-- Looking for connection...-- Got network connection!
-- Checking URL...>> Reading configuration...-- Setting frequency to 10!>> Reading module configuration...-- Got instructions for system module.++ Queueing action for system module!-- Got instructions for geo module.-- Got instructions for network module.-- Got instructions for session module.-- Got instructions for webcam module.-- Got instructions for alarm module.++ Queueing action for alarm module!>> Verifying status...-- Got status code 404!-- HOLY GUACAMOLE!!-- Running active report modules...>> Running geo module!-- Trying to get list of nearby Wifi access points...-- Got it! Now lets try to get a location fix...++ Adding trace for geo: lat++ Adding trace for geo: lng++ Adding trace for geo: accuracy>> Running network module!-- Getting public IP address...++ Adding trace for network: public_ip-- Getting private LAN IP address...++ Adding trace for network: internal_ip-- Getting gateway IP address...++ Adding trace for network: gateway_ip-- Getting MAC address, routing and Wifi info...++ Adding trace for network: mac_address-- Getting list of current active connections...++ Adding trace for network: active_connections-- Getting list of nearby Wifi access points...++ Adding trace for network: wifi_info-- Tracing our complete route to the Internet...++ Adding trace for network: complete_trace>> Running session module!-- Getting current logged in user name...++ Adding trace for session: logged_user-- Getting computer uptime and a list of running programs...++ Adding trace for session: uptime++ Adding trace for session: running_programs-- Getting a list of recently modified files...!! Nothing found. Make sure you type in a valid path.-- Grabbing screenshot of the running desktop...++ Adding file for session: screenshot -> /tmp/p15086/prey-screenshot.jpg>> Running webcam module!-- Taking a picture of the impostor...++ Adding file for webcam: picture -> /tmp/p15086/prey-picture.jpg>> Sending report!-- Packing all gathered traces...-- Posting data via http...-- Report successfully saved.-- 583227 bytes uploaded in 7.621 seconds, at 76526.000 bytes/sec.-- Dropping all traces!-- Removed /tmp/p15086/prey-screenshot.jpg-- Removed /tmp/p15086/prey-picture.jpg-- Done! Happy hunting! :)>> Running pending actions...Roberts-MacBook-Air:~ Robert Chow Air$>> Running system module!-- Creating pidfile for system's 5795...-- Scanning current system's hardware...-- Sending updated data...-- Updating device info...-- Couldn't update your device. Maybe the Control Panel is taking a bath.-- Action system exited with status 0.-- Removing pidfile...>> Running alarm module!-- Creating pidfile for alarm's 5886...-- Sounding siren!-- Action alarm exited with status 0.-- Removing pidfile...-- No pending actions left. All done!-- Cleaning up!
Tom Wood
Jul 2, 2012, 2:35:39 AM7/2/12
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You are not getting any reports because Prey cannot contact the control panel to find out that it is missing.
It says it got Status Code 500. A quick web search of HTTP status codes indicates that 500 is “Internal Error 500
The server encountered an unexpected condition which prevented it from fulfilling the request.“
Do you have a proxy or other virus/security software that might be blocking the request?
Or perhaps Prey’s servers really are having an internal error, not sure what could be going on there. It’s possible one of the admins can actually check the logs on that end.
Bottom line, this log says that the computer is not missing “-- Nothing to worry about. :)” so no report is being generated.
Tom
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Drew Reece
Jul 2, 2012, 8:52:11 AM7/2/12
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There are 2 main functions of Prey -
Reports (aka information to gather)
Actions
Reports are sent when it is marked missing.
Actions run every time Prey runs, so every 20 minutes by default. This is regardless of missing status, once the device has read the settings from the control panel the actions will run until it can read new settings from the CP.
If you are testing Prey just use actions because it is difficult to to tell if the settings are being updated with actions.
The '-- Got status code 404!' is correct (when missing), you shouldn't see a 500 status (post here if you see more of them).
Drew
Reports (aka information to gather)
Actions
Reports are sent when it is marked missing.
Actions run every time Prey runs, so every 20 minutes by default. This is regardless of missing status, once the device has read the settings from the control panel the actions will run until it can read new settings from the CP.
If you are testing Prey just use actions because it is difficult to to tell if the settings are being updated with actions.
The '-- Got status code 404!' is correct (when missing), you shouldn't see a 500 status (post here if you see more of them).
Drew
bobc
Jul 4, 2012, 1:45:05 AM7/4/12
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Drew Reece
Jul 4, 2012, 8:34:15 AM7/4/12
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Prey is hidden, but it is installed because you can run it & see it's logs!
If you read the log it tells you…
The device should appear in the control panel, have you logged in to https://panel.preyproject.com/login & looked in there?
If it is not shown there use the uninstaller (inside the .dmg you installed from) & reinstall - make sure you don't agree to reuse the old settings.
Drew
If you read the log it tells you…
> ** API key is valid. Your user account is correctly set up.
Which means exactly what it says.
The device should appear in the control panel, have you logged in to https://panel.preyproject.com/login & looked in there?
If it is not shown there use the uninstaller (inside the .dmg you installed from) & reinstall - make sure you don't agree to reuse the old settings.
Drew
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