Can't Connect to Control Panel

[hwedin]

Hi

I installed prey on Saturday. My computer was registered. But yesterday I opened up prey configurator and it said ‘its seems this is your first time’ etc, so I tried to register again as a current user but I get ‘There was a problem connecting to the control panel’. In my account it says that my computer is being traced but if I report it as missing I get no reports. Ran check.bat and it says everything is ok. Can’t seem to reinstall either as the uninstaller doesn’t recognise my email.

 

Regards

[Carlos Yaconi]

Hi,

There's a known bug we're fixing on the 0.5.2 installer. Please try with the previous one (0.5.1) and set auto-update on your control panel to let Prey self update to the latest version.

Regards,

Carlos.

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[hwedin]

Hi

Sorry this didn't work, all I get is this:

This all so happens if I try to reinstall the latest version too.

[Tomás Pollak]

Hi,

On Feb 10, 5:12 pm, hwedin <sa...@kemp1.myzen.co.uk> wrote:
> Hi
>
> Sorry this didn't work, all I get is this:
>

> <https://lh6.googleusercontent.com/_FHerNK5YRrc/TVRGKMr1ASI/AAAAAAAAAA...>

> This all so happens if I try to reinstall the latest version too.

It looks to me that you removed the Prey folder instead of running the
uninstaller. You'll need to remove the registry entries for Prey in
order to run the installer again. Open regedit.exe and look for them
in HKLM and HKCU.

Tomás

[hwedin]

Hi

I've followed your instructions and reinstalled Prey but for the past 2 hours control panel and check.bat says 'unverified'

[hwedin]

Hi

I reinstalled prey and the problem is solved thanks for your help.

Regards

PS keep up the good work

[Tomás Pollak]

On Feb 21, 6:03 pm, hwedin <sa...@kemp1.myzen.co.uk> wrote:
> Hi
>
> I reinstalled prey and the problem is solved thanks for your help.

Excellent!

Tomás

[Jonathan Andersen]

I'm having a similar problem.

I'm running Windows 7 and have tried installing 0.5.3 and then back to
0.5.1 in order to fix it with no luck.

I keep getting the same message when I try to configure prey and setup
the control panel. When I try to login as an existing user and click
Add Device I get:

"There was a problem connecting to the control panel. Please try
again in a few minutes."

‘its seems this is your first time’

My check says:

-- CHECK MODE ON.

### PREY 0.5.1 spreads its wings!
### WindowsNT jca325-Netbook 1 6 x86

-- Looking for connection...
-- Got network connection!

>> Verifying Prey installation...

-- Checking if Prey's cron service is running...
-- Cron service up and running. Good.
-- Checking for installed .NET Framework...
-- Required .NET version 2.0.50727 or newer is installed. All good.

>> Verifying API and Device keys...

!! Couldn't get a response. Please check your firewall settings so
that Curl ca
n connect to http://control.preyproject.com over port 80 (HTTP).

########################

But I've already made a rule to allow curl through my windows firewall
so I'm unsure exactly what is going on. The website allows me to
login but says I haven't added any devices yet.

[Drew Reece]

Are you testing Prey on one network, or have you tried several? There is a possibility that a proxy or firewall could be blocking the connection, seems unlikely if the webpage opens in your browser. Can you check using a wired connection (if you are testing via wifi).

I assume you have removed & reinstalled Prey?

The relevant line in the scripts seems to be line 87 of /prey/core/pull (probably c:\\prey\core\pull on Windows). The verify_keys() function uses 'curl' to get a http status code.
It may be worth adding some lines to the script to get back extra info. You will need to edit the files with a text editor, ideally one that can handle editing the files without changing the permissions, (Sorry I'm not a Windows user).
eg…

For Prey version 0.5.1, on line 71 add (after the get_status_code line).
log " -- Status = $status"
log " -- Server Response = $response"

These may show nothing in the log, but it would help to see if the Prey server is returning something weird for you. Post the output here.

I'd then move on to look at the values for other variables used in the getter call on line 69. eg…
log " -- APIKey = $api_key"
log " -- CP URL = $control_panel_url"
Just to make sure they look OK.

Post back if you need help.

Drew

[Jonathan Andersen]

Yes, I have tried removing and reinstalling Prey and have test on my
home network and school network. The only other thing I need to try
is wired.

I added the lines to the code and don't see anything too significant
in the output with them:
##################################

-- CHECK MODE ON.

### PREY 0.5.1 spreads its wings!
### WindowsNT jca325-Netbook 1 6 x86

-- Looking for connection...
-- Got network connection!

>> Verifying Prey installation...

-- Checking if Prey's cron service is running...
-- Cron service up and running. Good.
-- Checking for installed .NET Framework...
-- Required .NET version 2.0.50727 or newer is installed. All good.

>> Verifying API and Device keys...

-- Status =
-- Server Response =
-- APIKey =
-- CP URL = http://control.preyproject.com

!! Couldn't get a response. Please check your firewall settings so
that Curl ca
n connect to http://control.preyproject.com over port 80 (HTTP).

Press any key to continue . . .
######################################################

On Apr 19, 9:39 pm, Drew Reece <dru...@gmail.com> wrote:
> Are you testing Prey on one network, or have you tried several? There is a possibility that a proxy or firewall could be blocking the connection, seems unlikely if the webpage opens in your browser. Can you check using a wired connection (if you are testing via wifi).
>
> I assume you have removed & reinstalled Prey?
>
> The relevant line in the scripts seems to be line 87 of /prey/core/pull (probably c:\\prey\core\pull on Windows). The verify_keys() function uses 'curl' to get a http status code.
> It may be worth adding some lines to the script to get back extra info. You will need to edit the files with a text editor, ideally one that can handle editing the files without changing the permissions, (Sorry I'm not a Windows user).
>  eg…
>
> For Prey version 0.5.1, on line 71 add (after the get_status_code line).
> log " -- Status = $status"
> log " -- Server Response = $response"
>
> These may show nothing in the log, but it would help to see if the Prey server is returning something weird for you. Post the output here.
>
> I'd then move on to look at the values for other variables used in the getter call on line 69. eg…
> log " -- APIKey = $api_key"
> log " -- CP URL = $control_panel_url"
> Just to make sure they look OK.
>
> Post back if you need help.
>
> Drew
> On 20 Apr 2011, at 01:53, Jonathan Andersen wrote:
>
>
>
>
>
>
>
> > I'm having a similar problem.
>
> > I'm running Windows 7 and have tried installing 0.5.3 and then back to
> > 0.5.1 in order to fix it with no luck.
>
> > I keep getting the same message when I try to configure prey and setup
> > the control panel.  When I try to login as an existing user and click
> > Add Device I get:
>

> > "There was aproblem connecting to the control panel.  Please try

> > again in a few minutes."
> > ‘its seems this is your first time’
>
> > My check says:
>
> > -- CHECK MODE ON.
>
> > ### PREY 0.5.1 spreads its wings!
> > ### WindowsNT jca325-Netbook 1 6 x86
>
> > -- Looking for connection...
> > -- Got network connection!
>
> >>> Verifying Prey installation...
>
> > -- Checking if Prey's cron service is running...
> > -- Cron service up and running. Good.
> > -- Checking for installed .NET Framework...
> > -- Required .NET version 2.0.50727 or newer is installed. All good.
>
> >>> Verifying API and Device keys...
>
> > !! Couldn't get a response. Please check your firewall settings so
> > that Curl ca

> > n connect tohttp://control.preyproject.comover port 80 (HTTP).

[Drew Reece]

Thanks for adding the lines to the script. It's odd that you are getting no response at all.

I guess you can manually add the device to the control panel & then edit the config (c:\\prey\config) to include your device ID & the API key. I suspect this won't help if the machine can't get a connection to the Prey server.

Are you sure there are no other firewalls running or internet filters? Can you turn off Windows Firewall & run another test? It could be that another curl executable is making the request & failing.

Are there any other system log files you can look at whilst running prey.sh -check incase they show why it is blocked. I think the Event Viewer may help. Keep an eye on the Firewall log if you can find it.

Drew

[Benq]

On Monday, February 7, 2011 10:59:01 PM UTC+1, hwedin wrote:

Hi

I installed prey on Saturday. My computer was registered. But yesterday I opened up prey configurator and it said ‘its seems this is your first time’ etc, so I tried to register again as a current user but I get ‘There was a problem connecting to the control panel’. In my account it says that my computer is being traced but if I report it as missing I get no reports. Ran check.bat and it says everything is ok. Can’t seem to reinstall either as the uninstaller doesn’t recognise my email.

 

i have similar problem but on my phone.It says "couldnt connect to a control panel",pls check your settings and try again...what should i doo ??? 

[Tom Wood]

Are you trying to connect through a proxy or some other sort of firewall that is preventing access to the server?

Tom