Amazon Warehouse Job Experience

[Paulette Dzurilla]

Beginthe process: Amazon assigned the IUSL Warehouse in Maryland. Kind of a drag that the product has to go around the canal rather than going west coast. Shipping estimates are 53-60 days instead of 28-35 for west coast. The steps to create the shipment were simple, but unlike FBA, the process did not allow a pallet configuration to be entered - only the number of outer cartons. In my case, there were 676 carton labels that were sent to my supplier to be placed on each carton. Labels have the FNSKU, MSKU, Distribution Center, and a unique Serial Shipping Container Code with bar code for each one.

We are preparing the container as 37 double stacked pallets - each pallet is under 50" and therefore the overall height is under 100" (requirement for FBA to be received). As of this shipment, there are no stated requirements to label the palletized loads or the wooden pallets (which is different than FBA).

I wonder if there is any way to convince Amazon to allow a Seller to choose East or West Coast, even if only when (projected) space and stocking allows. (Maybe the price could change as necessary?) The inability would appear to be a myopic logistical oversight on their part.

I am a new seller on Amazon. My new product is ready to ship in China and the factory have asked me to send them pallet labels (8 Pallets, 48 Cartons per Pallet, 12 Units per Carton = 4,608 units total).

I had read about restrictive storage space within FBA for new sellers. So I had planned to use a 3PL in California. Then I read about AWD and thought this would make more sense as the stock would seamlessly flow into FBA automatically.

(2) Is there a location to add the PRO#S221231000204 on the workflow tabs?

AMZ: Currently, it is not possible to add tracking numbers to track the status of Upstream shipments and adding it is not required. Once the shipment has been delivered by their carrier, it will take 7 - 10 days for the received items to be checked in and the same to be reflected on the GIV (Global Inventory Viewer) page.

(3) The container will arrive at the end of March in the U.S. - How far in advance does our carrier need to schedule a drop-off?

AMZ: For March, no problem, as soon as the shipment arrives in the US, you can make the appointment. You can, always, reschedule or cancel their appointment if the date seems too far out and does not align with their planning.

Everything seems to be going to plan. The freighter has an arrival date for Feb 13th (so another week and a half) into Baltimore. Again, not using Amazon Global Freight this time so our freight coordinator (Seabay) will need to schedule an Amazon unloading appointment. They are accustom to doing this and Amazon suggested that this should not be an issue during this time of year.

Side note: I've worked with Amazon's customs department on a previous shipment and didn't have any issues. Clearit USA is handling this one and my last shipment. What I like with Clearit is that you have access to a customer dashboard and can upload documentation into distinct locations. In my other experiences, it seems like you throw a whole lotta documents at the customs broker and they chew their way through.

Customs aren't always easy and I've paid $1,800 in the past to have them flag, pull out, unload my entire container, open some items, and repack before clearing it because I didn't file a pre-arrival notice for EPA. A few shipments ago I had packages of screws and some other materials and needed to get a low-volume steel importers license. Just paperwork and no costs to get the license, but those kinda things can hang up a whole shipment. Bamboo plywood has huge tariffs (like 270%) for and ebikes require department of transportation paperwork. The 25% tariffs on Chinese goods is a whole other story.

Question: Our documentation and stickers all say IUSL, but I see #MDT2 at the same address (600 Principio Parkway West, North East, MD 21901-2914). Should they be using this as their physical destination for the container and scheduling? For scheduling, do we need anything other than our shipment ID and Reference ID?

Feb 8 - Shipment arrives in under a week. Amazon AWD customer service provided two additional documents "AWD Updated" and "AWD Shipment Creation" (not attached here as will likely change and have a static AMZ link in time). Definitely a good step forward.

The Snafu flagged by our trucking line that the IUSL is a virtual warehouse was a valid concern and worth following up on. For my delivery the IUSL warehouse will be received by the physical location of the MDT2 warehouse. As my labels all say IUSL, it's important enough to get it right.

Using the non-Amazon carrier, warehouse scheduling of the container for unloading needs to be done by the trucking company through Amazon's carrier central (CARP). I had to ask the question several times to be absolutely sure what they needed to enter, but Amazon customer service confirmed how to populate the screen [Destination, ARN, PRO, PO]. The one thing that wasn't clear any documentation was that the ARN [Amazon Reference number] is filled into in the mandatory PO field as well.

The details of CARP is not something sellers deal with or even have access to, but just trying to make sure my stuff ends up at the right place. Here's a screen shot of what I'm advising my carrier to fill in based on the information I received.

Sending another request through AWD Support via a case log and will try to tie in Carrier Central, but here's the situation. We tried to explicitly verify information with customer service and received this through the case log:

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The Amazon Warehouse and Fulfillment Assessment Test evaluates candidates on their ability to handle the physical and mental demands of warehouse operations, including problem-solving, attention to detail, and situational judgment. To succeed in the hiring process, candidates need strong organizational skills, physical stamina, and the ability to work efficiently under pressure. Preparation is crucial for familiarizing oneself with the test format and types of questions, ensuring candidates can demonstrate their competencies effectively. By thoroughly preparing, candidates significantly increase their chances of being hired by showcasing their readiness and suitability for the fast-paced environment of an Amazon warehouse. Other relevant assessments used by Amazon: Amazon Online Test Data Analyst Test Financial Analyst Area Manager Test Maintenance Technician Test Amazon AWS Test Amazon MBA Test Control Systems Engineer Test Work Style Test Amazon SDE Test Amazon Technical Academy (ATA) Work Simulation Test TRMS Assessment

Mission Statement: "To be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices." Core Values: Customer obsession, ownership, invent and simplify, are right, a lot, hire and develop the best, insist on the highest standards, think big, bias for action, frugality, earn trust, dive deep, have backbone; disagree and commit, deliver results.

Amazon Prime: A subscription service providing benefits such as free two-day shipping, streaming of movies, TV shows, and music, exclusive shopping deals, and more. Amazon Web Services (AWS): A comprehensive cloud computing platform offering services such as computing power, storage, and databases to businesses. Amazon Marketplace: Enables third-party sellers to sell their products on Amazon's platform. Amazon Fresh: Grocery delivery service. Amazon Studios: Produces and acquires original movies and television shows for Amazon Prime Video.

Receiving and Stowing: Workers are responsible for receiving incoming inventory, unpacking it, and storing it in designated areas within the warehouse. This includes scanning and tagging items to ensure accurate tracking in the inventory system. Picking and Packing: Employees pick items from shelves based on customer orders, ensuring the correct items and quantities are selected. They then pack these items securely for shipment, including labeling and arranging them for transport. Shipping and Handling: This involves moving packed orders to the shipping area, sorting them based on delivery destinations, and loading them onto trucks or other transport vehicles. Ensuring timely and accurate shipment is crucial. Safety and Compliance: Workers must adhere to all safety regulations and procedures to maintain a safe working environment. This includes proper use of equipment, following safety protocols, and participating in safety training sessions. Equipment Operation: Operating warehouse machinery, such as forklifts, pallet jacks, and conveyor belts, is often required. Proper training and certification may be necessary for handling such equipment. Quality Control: Ensuring the quality and accuracy of orders by performing regular checks and audits. This helps in minimizing errors and maintaining high customer satisfaction levels.

Attention to Detail: Precision in picking and packing orders is essential to ensure customers receive the correct items in good condition. Physical Stamina: The job often involves long hours of standing, lifting, bending, and moving heavy items, requiring good physical health and endurance. Time Management: Efficiently managing time to meet tight shipping deadlines and productivity targets. Technical Skills: Basic computer skills for operating inventory management systems and scanning equipment. Teamwork: Ability to work collaboratively with colleagues to achieve common goals and meet operational targets. Problem-Solving: Quickly identifying and resolving issues that arise during the fulfillment process, such as locating missing inventory or addressing packing errors.

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