Re: Hp Officejet Pro 8600 Mac Address Filtering
Delores Boisclair
My printer model is the HP Officejet Pro 8600 e-All-in-One Printer and I am running Windows 7. My printer detects my BT HOME HUB 4 but cannot connect to it, citing a MAC address filtering error. I see that this is common with HP printers but I cannot simply add my device's MAC address to the list of permitted devices because my BT HOME HUB 4 does not have this functionality. I explored the static IP path, and managed to establish a static IP for my printer while it was connected via an ethernet cable to my router. I was then able to print wirelessly from my laptop but for that to happen I have to the printer connected to the BT HOME HUB 4 via an ethernet cable.
I want my printer connected directly to the BT HOME HUB 4 so that I can print wirelessly on my network WITHOUT having my ethernet cable connected between my printer and my BT HOME HUB 4. From what I've gathered, to be able to connect my printer to my BT HOME HUB 4 via the wireless network with no ethrernet cable, I have to establish a static IP while on the wireless network. As I've gone through the process of setting a static IP with the ethernet cable, I know how to do it for wireless, if that will indeed solve the problem. The issue is that I cannot manage to assign an IP address to the printer via wireless. After removing the ethernet (a necessity for setting the printer up via wireless) the printer loses its old IP address, resetting to 0.0.0.0. Whenever I go into the settings and select the IP Link field, and input an IP address to assign, the field clears whenever I try and save the IP address. Everything just resets to 0.0.0.0 when I press okay after assigning the IP address. I need an initial IP address assigned over wifi so that I can then edit it and create a static IP address for the printer over wireless. Does anyone know how I can get an initial IP address over wifi when I cannot connect my printer to my BT HOME HUB 4 via wifi? I'm quite sure that if someone can assist me in doing this then I should be able to sort the issue. Or is there a way to convert my wired ethernet connection to a wireless connection? I'm not really concerned about the method of setting my printer up wirelessly; I just want it connected wirelessly.
I have tried to convert the USB connection (via the HP software) to a wireless connection but that was unsuccessful as I received the same MAC address filtering error. I know that the printer is not faulty in any way as the USB and ethernet connections both work and the wifi module picks up the signal of my BT HOME HUB 4.
I share much of the frustration that I have noted across the HP forums with individuals who have purchased HP printers and have had similar issues trying to connect their printers to their wifi networks.
Any assistance in solving this issue would be greatly appreciated. I have scoured the forums for help but cannot find a scenario that is identical to mine so linking me to other forum posts is unlikely to help.
Many thanks,
Mr. Bain
I would recommend trying these instructions to see if you can add the printer to MAC Address Filtering or remove /disable it. These steps might not be exactly laid out like your router, as you mentioned you had a BT HOME HUB 4, which I can't find on the vendors website anywhere.
Based on the information supplied so far I would say that the problem is not due to MAC filtering as the printer appears to work sometimes and you have not been making any changes to the MAC filtering. The most likely cause of your problem is that the IP address of the printer is changing and your PC is not recognising that it has changed or that the printer has lost connection to the router.
I do not use Vista but the general way of finding this is to get to to your list of printers through Control Panel (or other means), Right Click on the printer, Click Properties, Click the Ports tab, Highlight the port that the printer is on, click Configure Port. This should then give you the IP address.
b) Alternatively if you login to your Home Hub, Settings, Advanced Settings, Home Network, DHCP table, it will give you a list of the devices connected to the Hub with their MAC addresses and IP Address.
When the printer is not working b) is worthwhile doing on its own to see if the printer is actually connected to the router as it may just be that it has dropped the connection. Powering the printer off and on should cure this problem.
The BT Home Hub acts as a wireless access point, and to prevent other users accessing your wireless connection, you need to enable a level of security and encryption. The Hub supports the following wi-fi security types: WEP (64 or 128bit), WPA-PSK or WPA/WPA2.
WPA is generally regarded as a better option over WEP encryption - When you select WPA, a pulldown menu appears, "WPA Version", offering WPA or WPA2 (the more complete version of the WPA protocol). With encryption, you'll need to enter a key phrase into the appropriate dialog on the Hub.
All equipment that connects to your Hub wirelessly will need to be set to the same encryption type, and you'll need to enter same key phrase into the security settings of the devices that you want to connect to the Hub.
To stop intruders gaining access to your Hub, Network and Internet connections, there are two main security options built in to the Hub - one is Wireless encryption, and the other one is the Firewall.
When the firewall is enabled, some applications that require an incoming Internet connection (such as online games or products like webcams and Slingbox), may not work. If you're having a problem that is down to your firewall blocking network access, you have two options:
The SSID (Network name) is a text identifier that's used to identify your BT Home Hub to other wi-fi devices. For added security, you may want to disable "hide" your Home Hub's SSID - this means that it won't be broadcast, so that your neighbours won't be able to see your Hub.
Site visitor Robert asked us if it's possible to get the Home Hub to only allow wi-fi access by certain machines using the unique MAC address of a machine. The answer is yes, and here's how to do it...
To add a new device, go to 'Configuration' > 'Devices', and there's an option to get the Hub to scan for available wireless devices. You can edit a discovered device and assign it permission to connect via the Hub.
Home Hub v2: With the Home Hub v2, there is the option to restrict access on a per-device basis by selecting a time range that a device is allowed to make a connection. To prevent or restrict a specific MAC address from making a connection between a selected time, Log in as Admin, go to Settings and select 'BT Access Control'.
As I mentioned previously, I cannot find the IP address that my PC thinks my printer has because when my printer is NOT connected via ethernet to my BT HOME HUB 4, the printer has no ip address. The printer has not been able to connect to the router once via WIFI; thus, it has no wireless IP address. I know this for certain because my printer does not appear as a device when viewing which devices are connected to my BT HOME HUB 4. I recognise all the devices connected, and the printer is not one of them. I am already using WPA2 protocol on the BT HOME HUB 4.
"Restore the factory settings on your router and reconfigure it with WPA 2, and then reconfigure the printer using the Wireless Setup Wizard from the prinrer's Front Panel Menu." - made no difference.
I believe the problem is the network name. The printer will have issues connecting to a wireless network with special characters in it. Please rename your SSID (network name), so it does NOT have a Hyphen or any special character in it.
I have an HP Officejet Pro 8600 Plus e-All-in-One Printer N911g. I have just gotten a T-Mobile 5G Gateway router set up with 2 networks: one with 2.4 GHz and 5 GHz (dual band) and one with just 2.4 GHz - WPA security. When I attempt to connect the printer to the 2.4 GHz network, it fails with the issue "MAC address filtering may be enabled on your wireless router". IT IS NOT - my understanding is that there is no filter (option is set to ALL).
I have reset this network several times, updated drivers, ensured the security settings are proper, rebooted the computer several times. I have connected several other devices to this network (iphone / ipad / desktop) without issue so this is a tad frustrating. Is there other possible settings?
Only thing that worked for me was to download the HP Smart app, regardless of any other printing apps and programs, newer HP printers, in my experience, will only connect to and communicate through that app. I downloaded it on my phones (Google Pixel 6a, Motorola One 5g Ace and Samsung S10) and my laptop which is a Dell. My phones haven't had any issues connecting unless the printer is sleeping hard ? and doesn't want to wake up. My laptop likes to make me switch my wifi connection to the one the printer broadcasts to complete the job. I do find this slightly odd since the printer has no USB connection option and should be a simple Bluetooth connection, not through the wifi ssid.
We have been using the printer without any problems on the same wireless network for several years. However, when I tried to print yesterday there was no internet connection. The wireless setup can see our network but does not connect after I type in the password. The test results say that PASS for wireless on and working but in bold under the settings results it says No Filtering FAIL. The blue light is blinking on the front of printer. No other computers or tablets or phones are having wifi issues. Additionally, at the top of the results page it says: "More than one access point/wireless router has been found that matchs your wireless network name (SSID)...." It says more, but I am still confused because there is no other router with that name. Any help would be appreciated. Thanks!
Thank you for your response. I have not done anything new to my printer. No updates or upgrades. Based on other threads on this site, I restored the wireless defaults on the wireless set up button on the printer. Everything else that is hooked up to the same network is working fine. Do I still need to restart the router? The printer recognizes our wifi network and the password is correct, but then it can't actually connect. At the top of the test results page, it says "More than one access point/wireless router has been found that matches your wireless network name (SSID)." What does that mean? Thank you!
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