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How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.
How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the \"Bundled Services\" or the \"Regular monthly charges\" section of your bill.
I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.
How do I find the Netflix app on my X1 TV Box?
You can either say \"Netflix\" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.
I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. However, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package.
If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you'll continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.
How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.
What happens to my Netflix account if I move?
Your Netflix subscription relationship is with Netflix directly, even if you signed up through Xfinity X1. Because of this, a move will not impact your subscription unless you are billed by Comcast, in which case, you will need to update your method of payment for Netflix.
Note: You'll need to sign in to Netflix again once you activate the boxes at your new address. If you move and no longer have Xfinity services, you will no longer be billed by Comcast and must update your payment method for Netflix or risk losing your Netflix Service.
If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Contact Netflix to cancel your Netflix account after changing your service package with Comcast.
I accidentally linked the wrong Netflix account to my Xfinity package. What should I do?
If you accidentally connect the wrong Netflix account to your Xfinity package, please sign out of the Netflix app on X1 and please contact us.
How does Netflix affect internet data usage?
Video in the Netflix app on Xfinity X1 is streamed over the internet. For this reason, usage of the Netflix app on X1 and all other programming and content from the internet on X1, as well as, the internet apps on X1 are subject to Xfinity Internet data usage policies.
To determine what amount of usage you can expect for a given hour of streaming, Netflix provides estimates on its website. Netflix estimates about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.
Will my Netflix user settings carry over to X1 or Flex?
Yes. Existing Netflix customers who use their Netflix login information when logging in through the Netflix app on X1 or Flex will see their current Netflix settings.
Why is Netflix programming displaying in letterbox?
If you signed up for a Netflix standard definition (SD) package, the Netflix content will appear in SD in the letterbox format, even if you are an Xfinity HD customer. In order to get rid of the letterbox view, you must change your Netflix subscription to a package that includes HD.
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This doesn't make sense, because the main reason for buying a Fire Stick/ CCWGTV, etc. is to give a better life spam to old tech. So, makes sense that old tech (like DD) should be compatible with older TVS and Home Theaters.
Chromecast with Google TV having trouble with 5.1 what happened with this thread with above 300 posts? Was it an issue sooo big, that you had to remove the whole thread? Is there something you want to hide for new users??
I had to stop using my Chromecast with Google TV and switch to using my Amazon Firestick to stream when I wanted to use my home theater surround system. I could not find any way to get the audio to play in surround sound through my system when using Chromecast. The Firestick gives me theater sound so that is what I'll use until if and when Google decides to upgrade their software to fix this issue. But based upon their non-responsiveness I'm not expecting that to happen anytime soon.
I go gccwgt and not long ago some videos can output 5.1, finally, BUT only a few like sound checking videos and if you search for it!! All this is even possible with the YOUTUBE APP-pcm 5.1 on Google chromecast with google tv, Netflix-Atmos, Disnwy+Atmos+pcm 5.1 and not sure on other streaming services but that it's 5.1, so the only problem is YOUTUBE, BUT it coming along slowly though..?
Hi mate. Having the same issue here. Bought a firestick TV on Black Friday and 5.1 worked seamlessly. Can't say the same for Chromecast. If it worked with the Firestick, I believe it is a matter of software, not hardware. Why google doesn't fix it?
I know this response is pretty late, and I appreciate everyone's patience! At least for the OP, the issue seems to lie on the BenQ projector. The device needs to support Dolby Digital+ for it to output 5.1 surround. Netflix will emit 5.1 surround sound if Chromecast is connected to an AVR that supports Dolby Digital Plus (DD+).
That BenQ projector only mentions "HDMI 2.0 & HDCP 2.2 Standard". If your devices do support DD+, and it's not working, it may be a pass-through issue, and it would be worth checking your device's settings and different HDMI ports to see if everything is set up properly.
Just want to know why I can't get Dolby Surround out of my AVR when my Chromecast with Google Tv dongle is plugged into my TV and my AVR is also plugged into my TV. My setup is this...both my Chromecast with Google Tv and my AVR are plugged into my TV. When try to output my sound from Google TV through my AVR it is in 2 channel only. None of these responses have helped me to get surround sound from Google Tv through my home theater system.
I have a google tv chromecast. Installed various apps on this such as Spotify, Netflix, YouTube. both in settings in the Chromecast everything is set to surround but only 2.1 sound comes out. when you search for audio sources in the Netflix app only 2.0 available. if you play the same content (Netflix, Spotify, YouTube) to another media player or direct on the TV app itself, 5.1 is available.
I have been searching the internet all over I have a harman kardon AVR 460 processor that supports DD+. with my previous media player (xiaomi mi box) 5.1 worked flawlessly with netflix and all other surround modes worked when using plex etc. when i swapped for a chromecast with google TV i cannot get surround working , it is simply quiet. I have to set it back to not output surround.
Netflix and Amazon all provided Dolby Digital 5.1 but only if you use it through the TV's or DVD's built in apps. So the limitation is the Google Chromecast device. I watch majority of the Netflix and Amazon in true Dolby Digital 5.1 by using my TV's Netflix and Amazon app. Heard Google TV device will process 5.1 and soon ATMOS if you hard wire the Ethernet to Google TV with the Ethernet adapter plug. Tried it but so far not successful.
I now have an Apple TV and would recommend it to anyone. DD 5.1 works fine, FPS adjustment, multitasking, everything runs much smoother, some apps have more functions (multiwindow with 4 streams at the same time with DAZN)... I'm annoyed that I stayed with the Chromecast for so long
There is a know issue with Google devices including Google TV. So if you have a "Smart TV" with built in Netflix and Amazon Prime app you will get 5.1 using the smart TV built in apps. If you do use, any Google streaming devices you will not get the 5.1. There is chatter that YouTube is fixing there app for 5.1 but unsure if that will fix the Google devices to work with YouTube 5.1. or Netflix as well.
The problem is that the google device does not convert dolby atm to dd only dd +. From what I can see, google has somewhere that their customers have a problem with getting 5.1 sound in netflix . What is the problem for the device to convert to DD, I don't see any, but google does. Until today I do not see the update to android 12 :). Frequent updates a dream.
Agree the problem seems to be the lack of translation from DD+ to DD but it would be really helpful if Google could confirm this or has anyone else been able to do this themselves? If I knew the cause it would rule out other possibilities like the tv preventing passthrough which might then open up other options like finding a way to split out digital audio before the tv (although it may just be simpler to get a firestick or similar instead).
I connected CCGTV to my Onkyo amp directly and then output video to the projector. It doesn't change anything. Tried playing 5.1 audio via Rakuten TV app. All I got was the very laud silence.... switching audio to stereo works perfectly.
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