birlwake alysia cherub
Lorri Dent
For about the last week my Netflix channel is very slow and then freezes while trying to stream on my TCL Roku TV. I checked for updates, nothing. I deleted and re-downloaded the channel, nothing. My account is working just fine on my phone, but not on the TV. Is it just me? Any ideas on how to fix this?
It's not just you. I have the same problem, but it's been happening for at least 6 months. There is major lag when navigating in the app, and then it soon freezes. I usually have to turn the TV off to be able to get back in.
I have similar weird lag with the volume controls when I'm in the HBO Max app. I also have a TCL Roku TV. I have tried deleting and replacing the app, and system restarts. Restarting sometimes seems to help for a day, but then the problem returns.
@Mionephoenix- After removing a channel, best practice is to restart your Roku to clear its memory before reinstalling the channel. Did you do this?
Restart via Settings > System > System restart (for Roku TVs: Settings > System > Power > System restart)
What I'm reading indicates the reinstallations you're doing aren't being done the right way. The order I see it listed is incorrect. There is a correct order, and that order is important. Now, this doesn't guarantee this will resolve, but the troubleshooting you are attempting isn't being done correctly.
For about the last week my Netflix channel is very slow and then freezes while trying to stream on my TCL Roku TV. I checked for updates, nothing. I deleted and redownloaded the channel, nothing. My account is working just fine on my phone, but not on the TV.
I'd be happy to take a closer look to see how we can help get you up and running.
A few questions here to better understand what you're experiencing:
1. Are you using a Roku TV or a Roku device?
2. Does the issue only occur on a specific channel or all channels on your Roku device?
3. Are you receiving error messages or codes when accessing the channel?
4. What troubleshooting steps have you taken so far to try to resolve the issue?
Please be guided through this link if you are experiencing any channel playback issue in the Roku device: How to resolve a channel playback issue Official Roku Support
Please keep us posted and we'll continue assisting you from there.
I have a 4th generation Apple TV HD. I have no issues except with the Netflix app. I have a rather lengthy "My List" and ever since they deployed their ribbon interface I've had issues. After I've watched a video and return to the list, the longer I scroll, the scrolling begins to slow down. Over time, it slows so much that the app becomes unresponsive.
I contacted Netflix and after going through the usual motions, restart this and restart that, and explaining I'd done all this and that and telling them this app will work fine for now but act up later, their response was to contact Apple. Contact Apple? Netflix is the only app acting up. They asked if the problem is seen on other apps. I said my Mac is the only other place I watch Netflix. They responded, "Ah, the issue is the Apple TV since it works fine on your Mac."
"Seriously?" I said. The technology is different for each device. One is on a browser, the other is a device specific app. But they stuck with their mantra. Obviously, they're clueless and unwilling to expedite such issues to their app development team. Very pitiful customer service.
So I'm asking everyone here, is anyone else experiencing a Netflix app that runs ever more slowly the longer they use it? It acts like the app is sucking up memory until there's no more available, causing the scrolling to eventually stop scrolling, followed by the app becoming unresponsive all together.
I originated this thread. I've had a few discussions with Netflix about this and as others have reported, Netflix insists we contact Apple, which is ludicrous. The problem isn't with anything Apple. My most recent chat session is below.
This was a few weeks ago. Not surprisingly, I never was contacted afterwards. Netflix is headed down the path to failure by not responding to customer problems, something they cannot afford to do in an increasingly competitive environment. Will Netflix go the way of Blackberry and others? Companies too arrogant by their size to not see the approaching cliff.
Like any browser with too many tabs open, Apple TV uses memory keeping unused apps open. Netflix is affected more than others for some reason. The solution that works for me is to close all apps you currently are not watching. On your Apple remote, double click on the Home button (looks like a TV) and you will see all of the open apps displayed (similar to an iPad). Swipe left/right to select the apps, then swipe up to close the app. Netflix should run normally.
Same issue here. Netflix slows to a near literal frame-by-frame crawl and only restarting AppleTV temporarily fixes is. It seemed to start within the last few weeks. Also, I've noticed that I cannot alter "My List" on Netflix at all. I cannot remove or add anything to it. We have two Profiles and neither one's My List works as expected. I'm wondering if that's some conflict between AppleTV accounts and Netflix Profiles. I dunno.
Same issue here. Only app to have issue. Rest are perfect. However I found a solution that worked for me on the first attempt. On your 4K home page double click Siri just like you do on your phone and force closed all the opened apps including netflix. Than go back to Netflix and problem solved. At least it worked for me on the first try. Found this solution while I was researching this issue.
I haven't experienced any issue nor seen reports from others. That being said it would be Netflix's responsibility to fix any issue, and wouldn't have anything to do with Apple since they had no part in developing the app.
Thank you for your reply. Indeed, I have tried force quitting and deleting/reinstalling the app. As always, all works well for a while, especially up to completing a movie. Then, as I scroll over my rather lengthy My List, scrolling slows down, getting worse as I continue scrolling until everything freezes.
I also have this issue with 4th gen AppleTV. Exact same story as those above. It gradually slows down until it's unresponsive. I had assumed that Netflix would have addressed the issue in an update by now, but, I guess I was wrong. Hopefully someone figures it out soon. Super annoying.
dkpro, your problem is considerably different from the issue in this thread. I urge you to repost in a separate thread. If anyone has a solution for you, you'll likely never see it since this thread involves slow operation when perusing Netflix. Personally, I've not experienced the problem you describe. At least I haven't noticed yet.
My wife also has a long my list. Everything is fine at first, but after some time, mostly after watching a movie or some episodes of a serie, the Netflix app grinds down to a halt. Other apps have no issue. I have to restart the AppleTV to have the speed back. For it to slow down again later on.
I am using Netflix desktop ( -desktop) which is basically just an application for Ubuntu which uses Firefox running in/under Wine. Everything works phenomenal, but the HD playback. I understand that Wine slows down applications, but I am wondering what kinds of things I could do to possibly get more juice out of my Ubuntu 12.04.
Microsoft Silverlight is only compatible with Windows. I would suggest against using Wine because, as you said, it causes decreased performance. I would suggest using Pipelight, an open-sourced remake of Silverlight for Linux.
I have found the solution to the lagging/frame dropping playback of Netflix under Ubuntu 13.10 (using native Firefox under Ubuntu with pipeline enabled for Silverlight) with the help of the the following thread:
Could you describe the slowness a bit more? Opening a file explorer window takes one minute, or, say, a Photoshop window? Any input latency? Any particular programs run significantly slower than others? Maybe this info will reveal potential causes.
More on the issue:
I was working, as I had been the same as the previous 30 days (give or take). All of a sudden the laptop crashed and just turned off. After a while (5-10 minutes), I was able to get it restarted and it was incredibly slow. Slow as in 60 to 120 + seconds to open any programs such as file explore, programs, edge, etc. I tried restarting several times, windows updates, restore points, etc. and nothing helped. So I made the decision to reinstall the OS.
Since reinstalling the OS, the computer is slow, but not as slow as it was. Opening file explorer takes 10 + seconds, wherease before it was near instantanicly. Opening edge with nothing else running, takes 15+ seconds.
If you boot a live cd image from a usb flash drive (ventoy works very well for this) is the system still slow? If not, then it may point to the WD drive. I believe that there was a firmware update for it that you might try applying as well. If it is still slow, I would try removing one stick of ram, restarting and checking speed, then removing that stick and putting the other one in, and again checking speed. Good luck, I can imagine that it is frustrating.
If it does seem related to expansion cards and/or bays, then this might help: An Expansion Card bay on my laptop does not function properly. Another idea: try using cards one at a time, across several reboots.
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