Do these prepaid issues sound familiar ... share your experiences.

[Prepay Guru]

Below is a few borrowed snippets from the website www.hellopeter.com.
Pitty I cannot help the people as the explanations are quite simple to
their experiences. Maybe you have had similar experiences.

Tell me about it please.

"In 2001 het ek 'n prepaid elektrisiteits meter laat installeer. Om
krag te koop was wonderlik. Was maklik en kon enige tyd koop. Vanaf
2007 af het dit 'n helse taak geword om dit aan te koop. Die masjiene
werk byna nooit meer nie. Daar is al by verskeie kere verskillende
verskaffers se name gegee as ek die munisipaliteit bel waar ek kan
aankoop as die vending masjiene af is. Maar dit werk ook nie, want die
oomblik as die vending masjiene af is kan die verskaffers ook nie krag
verkoop nie want dan is hulle aflyn. Van die verskaffers vra boonop 'n
fooi die dag as hulle aanlyn is. Daar is nou wel voorsiening gemaak in
Centurion die munisipaliteit om krag te kan aankoop van 16:00 to 19:00
op weeksdae, maar hulle kan selgs kontant neem. Maar ek kan my
munisipale rekening per kredietkaart of debietkaart betaal. Tans is
dit 'n geval van ry R100 se brandstof uit om R500 se krag in die hande
te kry. Die enigste reaksie wat ek kry op navrae is bel die nommer en
dan antwoord nie die nommer nie, en as daar weer gebel word word daar
net gese sorry dan kan hulle nie help nie. E-posse word glad nie eers
beantwoord nie. Ek is raadop."

Read the full story @ http://www.hellopeter.com/the_comment.asp?recid=211504

"bought R350 prepaid electricity from FNB cellphone banking.When I
used the token at my flat,it said that it had already been used.It did
accept the free token however.I called FNB to ask them for a refund or
a new token and they asked me to call Eskom.Eskom told me to call
Tshwane Municipality.They told me it's not a Municipality meter.When I
contact the company whose meter it is, they tell me to contact
Easipay.Easipay told me to contact FNB.FNB tells me they can't help me
as they are the middlemen.Was asked to again call Eskom.They didn't
help.Called FNB and spoke to "Sibusiso" who says his manager says they
can't help cos the matter needs to be "elevated".Told me to call
Eskom.Eskom said they won't help either, cos it's not an Eskom meter.
Left a complaint on the FNB site.They have not responded yet.My
question is: if it isn't an Eskom meter, but a private company's
meter, why did it go through on my FNB account when it asked for my
meter number and why did it accept the free basic token when I typed
in the codes but refused to accept the R350 token code? And how does
one possibly have this matter "elevated"? Please help."

Read the full story @ http://www.hellopeter.com/the_comment.asp?recid=223423


"I HAVE BOUGHT ELECTRICITY VIA MY CELLPHONE AND WAS SURPRISED THAT I
ONLY GOT ABOUT 70 UNITS FOR R100.00 (HALF OF WHAT I SHOULD GET)

UPON ENQUIRING I HEARD THAT I AM BEING PENALISED R2.50 FOR EACH DAY
THAT I DO NOT BUY ELECTRICITY BECAUSE I AM A HIGH CONSUMPTION
CONSUMER.

I AM PAYING FOR EACH UNIT THAT I AM USING, SO WHY PENALISE ME, AND TO
THAT EXTENT!!"

Read the full story @ http://www.hellopeter.com/the_comment.asp?recid=229239

Regards,

[Guillaume]

There is some problems that is still sitting behind the curtains.
All vendors including councils are moving into a easy pay system for
easy access to tenants.
but they are off-line from time to time. But the problem is not always
with them.
What easy pay does is they bring the product to the end consumer
through a consumer store.
If your council has a problem on there system then easy pay will sent
a signal down to the teller with a error message.
So they are not always the one to blame.
But
Its now 19h25 and im holding for easy pay because one of my clients
cant vend in Kempton park.
This is frustrating. Easy pay wont phone the store and they say that
all lines are fine on there side. The problem must be at the store.
So if every one is online , Why do i have a tenant that cant
vend????????????