247 Intouch and Goodbay Technologies are leaders in the customer care industry, focused on pairing the customer experience with best-in-class technology. This acquisition is designed to enhance both companies' need for globally diverse customer service solutions. Goodbay Technologies will be a wholly owned subsidiary of 24-7 Intouch, continuing to operate independently with a focus on gaming, mobile app, consumer technology and new economy clients.
24-7 Intouch continues to expand its global presence with over 20,000 team members servicing over 30 languages across nine countries. The investment in Goodbay Technologies will complement 24-7 Intouch's global footprint, increase its ability to support digital solutions, and add experienced management. The acquisition includes additional on-campus and work-from-home capabilities for 24-7 Intouch in India, the Philippines, and Jamaica, as well as offices in Austin, Texas.
"Our new acquisition is an exciting opportunity to strengthen our core digital offerings to technology, media, and fintech customers while also making us an industry leader in digital customer service solutions for the gaming vertical," said Greg Fettes, Co-Founder and CEO of 24-7 Intouch. "Goodbay Technologies is known for its innovative, consultative and data-driven approach to customer experience, particularly in the gaming and consumer technology verticals, and we are excited to partner with them to grow what is already an impressive customer footprint."
Goodbay Technologies was founded in 2002, initially focused on consumer electronics support. In 2011, the company pivoted to mobile application, gaming and new economy clients. Goodbay Technologies has an outstanding track record for converting new customers to long term partnerships. 24-7 Intouch has long been recognized as the leader in the digital transformation of customer service outsourcing and provides customer service and content moderation solutions for high growth and emerging technology, retail, media and entertainment companies. The complementary client base of 24-7 Intouch and Goodbay Technologies was a key strategic consideration for both organizations.
"We're committed to continuing to provide innovative, flexible and data-driven service programs to our world-class clients," said Sapan Shahani, CEO at Goodbay Technologies. "By adding 24-7 Intouch's global presence, languages, and technology solutions, we're able to expand the range of solutions we can now offer to our clients and other market participants."
Shahani, as the CEO of Goodbay Technologies, will continue to focus on providing the best support possible to its existing clients as well as expanding market share within its core verticals and areas of expertise.
In connection with the transaction, Baird acted as exclusive financial advisor to Goodbay Technologies. Reed Smith LLP acted as legal counsel, and RSM provided accounting and tax services to Goodbay Technologies.
About 24-7 Intouch24-7 Intouch is a global digital customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
About Goodbay TechnologiesGoodbay Technologies is the smart partner for innovative companies seeking experts in customer support outsourcing. We believe intelligent companies deserve an equally intelligent approach to customer support. From smarter hiring and personalized training to user engagement, our goal is to provide the best support possible to each customer. Our data-oriented, consultative management team deploys comprehensive analytics throughout the customer journey in order to help clients make meaningful business decisions about customer retention, strategy and ultimately client profitability.
Industrial Graphics that have been added to Application Objects are not displaying values for attributes when the values to be displayed are relative references like me.attribute. However, the direct references like objectname.attribute work.
It is possible to encounter an issue with all the default widgets on the server like Web_Browser and Carousel. When loading the Web_Browser widget, only an IP address is shown. When loading an instance of the Web_Browser widget separately on a different test InTouchViewApp, it loads a RedX with an "Empty" text displayed. Same red X is shown on the Carousel widget.
Cross-node encrypted SuiteLink requires both nodes to be joined to the same System Management Server (SMS) server. In some cases, even if SMS is properly configured, a system may encounter the following error and the encrypted SuiteLink connection will fail, even though a Troubleshooting Scan within the AVEVA Common Service Portal may return without errors.
When working in the Tagname Dictionary in an InTouch HMI application, clicking the Select button should cause the Tag Browser popup window to appear, allowing the user to browse the existing tags in the application.
During deployment of an InTouchView app, it is normal behavior for an orange icon to appear over the InTouchView app instance which indicates that the files and folders are still being copied over to the remote machine.
Each time an operator needs to view their Intouch application at runtime, they must manually run the InTouch WindowViewer application. This technote will discuss how to use a batch file to automatically run the application each time Windows is restarted. There is an optional step in which you may delay opening your Intouch application, to allow time for other applications to run first.
As well as helping to support dairy and beef farmers in the overall management of their herd, InTouch can quickly measure and communicate a number of key performance indicators (KPIs). These include loading and mixing accuracy, feed efficiency, dry-matter intakes, margin per cow, feed cost per liter and kilogram of daily live-weight gain. If a KPI falls outside of set tolerances, InTouch will raise an alert for the farmer and feeding specialist so they can take quick corrective action.
We have a range of different InTouch packages available to suit all types of farms. To find out more about InTouch and discover which is the right one for you, please email
contact...@alltech.com.
The technical needs of small businesses have never been more intense. Who do you trust? There are many that will solve the problems for you. What about solving the problems with you? How can you beat the competition with the same solutions as your competition? Build solid, build creative, chart your own course. We're here to help.
Laura Livers is Chief Revenue Officer at Intouch Insight, a leading partner to some of the top quick-service restaurant chains. Laura is a passionate business leader focused on using innovative methodologies to help brands deliver exceptional customer experiences. She believes in the power of data and is committed to empowering her clients to bring the voice of the customer into the boardroom. You can contact Laura at
lli...@intouchinsight.com.
We also use technology to make cabins more welcoming: features like climate control, INFINITI Intelligent Key with cabin temp pre-sets and wi-fi hotspot ensure your journey is as relaxed and comfortable as possible.
Nowadays, everything is connected to the Internet, and everything should be intuitive and user friendly. But in a constantly evolving technological world, sometimes things look like a maze of options. The in.touch 2 points the way out of the maze thanks to its simple and efficient configuration options.
The in.touch 2 comes with a state-of-the-art app and two pre-paired radio frequency transmitters: one as part of your hot tub system and the other connected to the Internet router. Both RF transmitters are pre-linked to one another, enabling immediate and perfect communication through our proprietary RF technology. The in.touch 2 transceivers emit a strong, stable and long-range signal between hot tub and router.
We are writing to inform you that InTouch Tech Services (ITTS) has closed its doors on August 31, 2023. We want to thank you for your business over the years, and we appreciate your loyalty and support.
Their existing team of technicians is always there to assist you with their knowledge and experience. They are also proud to welcome their newest member, Nicholas Cooley, to the team! Nicholas has worked in the information technology field in the area for several years, and he is looking forward to helping you with your IT needs.
We know that change can be difficult, but we believe that these two companies will give you the talent and expertise that you have come to expect from ITTS. We wish you all the best in finding a new tech provider.
David Windhausen loves technology. So much so, that he actually needs five different jobs just to manage all of the ideas he has in mind for what to innovate next. In addition to his role at Intouch Solutions, David is also the Founder of an innovation think-tank called Shifters, the Principal of innovation-consulting firm Linchpin Technologies, and the Founder and CEO of TiBi.tv, an award-winning social commerce influence engine that integrates with SmartTV.
But this is nothing new for David. For the past 30 years, he has been maximizing technology to generate the most useful and user-friendly solutions for clients. If you can remember way back to when the iPad first hit the market, you may recall that people were simply using it to store content. But David saw potential. Alongside his team, he created Allora, a cloud-based system that manages the delivery of content all the way from a sales rep to a healthcare provider, and ultimately to the patient. Suddenly, a conversation at the brand level was transformed into a technology capable of influencing patient adherence and compliance.
3a8082e126