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Cristoforo Kanoy
Hope someone can help! There is a movie in my Save List, specifically Glass Onion, which is a Netflix movie. I want to delete that movie from my list, and there is no option to do so. I do understand that Netflix doesn't work with the Save List, which is the problem - the movie must have been in the My Feed queue before it changed over to Save List, and now it's stuck there. Just as you can't add a Netflix movie to your save list, you also, apparently, cannot delete a Netflix movie from the list.
I want to be very clear, before a rep responds, that I absolutely already know how to add and delete movies from my Save List the standard ways, and I do it all the time. However, the option to remove this particular item is just not there. But there must be some kind of recourse or workaround so it doesn't just remain stuck there forever.
So, any words of advice from the community? Anyone else had this issue and resolved it? If a rep can help, that would be great! (I also can't figure out how to contact Roku directly anymore, as used to be available.)
This issue is annoying me so much that I'd happily clear my entire Save List and re-add everything, just to get this one movie to disappear, lol. If that's an option, I also haven't figured out how to do that - how to clear the Save List (hopefully without doing a factory reset, which I'm not sure would even solve the problem).
Otherwise, search Google for "Roku telephone number" and look at the results just below the "People also ask" section. I tried to post one of the links (P***edConsumer.com), but my post got flagged and deleted.
For what it's worth, I managed to chat with a Roku representative, who was not able to help me at all. Like, AT ALL. Kept telling me to sign into Netflix and remove it from that list. Somehow I doubt that would help, because it's a separate list! Not to mention I am not even currently subscribed to Netflix - I don't even think it was in my Netflix queue, and I can't view it anyway, obviously. Regardless, there's another title stuck in my Roku Save list that has nothing to do with Netflix, and it too is stuck there.
OMG, I went in infuriating circles trying to explain this on the chat, and ended up basically being told there's nothing anyone can do about it. Not great, Roku. I'm pretty patient and understanding about most things, but ugh.
So the gist is, if there's a title which found its way onto your Save List in the past, and is currently either a Netflix title or not currently available to stream anywhere (aka "no providers found"), then you cannot delete it. And apparently Roku cannot or will not delete it for you. (Nor can you clear your entire Save List and start from scratch, apparently.) Seems like a system bug that needs to be fixed, and maybe I should report it that way, at least.
Again, that option doesn't exist on my app. I may have a different version of the app, I don't know, but it is not there - there are no dots at all when viewing the list as a whole, instead there's a box to check or uncheck on each title. I'll try to include some photos, to show what I'm seeing on my app:
The first movie I tried to play after updating to 1.08.17 in Netflix was Open Season 3. The movie has some crazy ghosting/pixelation going on. You only have to play the first minute or two and please let me know if you get the same. Other movies I have tried so far play fine. If anyone could report back and let me know how it plays for you on the SMP I would be most appreciative.
EDIT: Just tested this movie in Netflix on a Boxee Box and it plays fine.
EDIT2: My box is wired and I have a 15 megabit connection to the internet
EDIT3: Other movies effected are The Secret of Kells and Open Season 2
Well I found a fix BUT not the kind of fix I wanted. I logged into netflix.com and went to my account /manage video quality and changed it from BEST QUALITY to BETTER QUALITY and the issue is gone. Any thoughts???
After 2 calls to netflix my issue still persists. They are looking into the issue and told me I should receive and email in 24-48 hours. Here is a bandwidth chart from the same movie streamed from Netflix on a Boxee Box using the same ethernet cable. As you can see there is quite a difference in the average transmission rate.
It appears that the Boxee Box is limited to a 720p stream from Netflix while the Live SMP can pull a full 1080p stream. This is why Boxee can stream these movies no problem while Live SMP has issues. There is an issue somewhere with the 1080p encodes or the way the Live SMP handles the stream.
Over the weekend, without telling users, Netflix decided to stop displaying all titles from users instant watch queue if the rights to stream the content has expired. In the past, these titles remained in the queue and if they were to expire soon, they would also list the date when they would no longer be available for streaming. While Netflix took to their blog on Saturday saying they made this change to, "make the instant Queue easier to manage", clearly all they are trying to do is hide the fact that so many titles are expiring.
Even though Netflix says they didn't actually remove any of the titles from the queue and that they will reappear once again if they get the rights to stream the title, the fact is users can no longer see them, or manage them. And since most of us probably don't remember what all those titles were, how are we suppose to add them to our DVD queue since they are no longer available for streaming? Not to mention, the titles that we can longer see in our queue, count towards the limit of 500 titles you can have in your queue at any one time. So if we can't see them, how are we suppose to delete them so that we can add more titles to our queue?
What Netflix has done is take the problem of too many streaming movies becoming unavailable and turned it into two problems; we can't keep track of them to add them to the DVD queue and hidden movies count toward our queue count but we can't see them to delete them. How dumb. Not to mention, Netflix says while it "looks like some titles are gone", they didn't "remove" them. Really? So we can no longer see them and we have no way to manage them yet Netflix says it only "looks like" the titles are gone? The titles are gone if w can't see them! I am getting so tired of Netflix's blog posts lately which are starting to sound like they are written by a bunch of lawyers being creative with words.
Netflix can try and spin this any way they want but the bottom line is that the Starz contract is due to expire in about five months and at that time, a lot of users would have a bunch of titles showing up in their saved queue and would starting realizing just how many movies are becoming unavailable for streaming. And some Netflix users would reconsider keeping their account active or not. This is simply Netflix's way of trying to make sure we don't notice what's expiring, by not letting us see all the movies in our queue. Brilliant job Netflix. You just made your service harder to use and you announced the change only after people noticed it and started complaining. You may be in the driver's seat now, but I can't wait till Amazon eats your lunch.
Netflix is an American subscription video on-demand over-the-top streaming service. The service primarily distributes original and acquired films and television shows from various genres, and it is available internationally in multiple languages.[6]
Launched on January 16, 2007, nearly a decade after Netflix, Inc. began its pioneering DVD-by-mail movie rental service, Netflix is the most-subscribed video on demand streaming media services, with over 277.7 million paid memberships in more than 190 countries as of July 2024.[5][7] By 2022, "Netflix Original" productions accounted for half of its library in the United States and the namesake company had ventured into other categories, such as video game publishing of mobile games through its flagship service. As of October 2023, Netflix is the 23rd most-visited website in the world, with 23.66% of its traffic coming from the United States, followed by the United Kingdom at 5.84% and Brazil at 5.64%.[8][9]
Initially, Netflix offered a per-rental model for each DVD but introduced a monthly subscription concept in September 1999.[20] The per-rental model was dropped by early 2000, allowing the company to focus on the business model of flat-fee unlimited rentals without due dates, late fees, shipping and handling fees, or per-title rental fees.[21] In September 2000, during the dot-com bubble, while Netflix was suffering losses, Hastings and Randolph offered to sell the company to Blockbuster for $50 million. John Antioco, CEO of Blockbuster, thought the offer was a joke and declined, saying, "The dot-com hysteria is completely overblown."[22][23] While Netflix experienced fast growth in early 2001, the continued effects of the dot-com bubble collapse and the September 11 attacks caused the company to hold off plans for its initial public offering (IPO) and to lay off one-third of its 120 employees.[24]
DVD players were a popular gift for holiday sales in late 2001, and demand for DVD subscription services were "growing like crazy", according to chief talent officer Patty McCord.[25] The company went public on May 23, 2002, selling 5.5 million shares of common stock at US$15.00 per share.[26] In 2003, Netflix was issued a patent by the U.S. Patent & Trademark Office to cover its subscription rental service and several extensions.[27] Netflix posted its first profit in 2003, earning $6.5 million on revenues of $272 million; by 2004, profit had increased to $49 million on over $500 million in revenues.[28] In 2005, 35,000 different films were available, and Netflix shipped 1 million DVDs out every day.[29]
In 2004, Blockbuster introduced a DVD rental service, which not only allowed users to check out titles through online sites but allowed for them to return them at brick and-mortar stores.[30] By 2006, Blockbuster's service reached two million users, and while trailing Netflix's subscriber count, was drawing business away from Netflix. Netflix lowered fees in 2007.[28] While it was an urban legend that Netflix ultimately "killed" Blockbuster in the DVD rental market, Blockbuster's debt load and internal disagreements hurt the company.[30]
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