Nets Customer Service Centre Opening Hours
Kou Quintana
Barclays Center management is dedicated to providing an exciting and memorable guest experience while ensuring the safety and security of all guests. The following guide provides information and policies/rules for attending any Barclays Center event. These policies apply to all guests. Guests who violate any of the policies will be escorted by security out of the arena. In addition, Barclays Center management reserves the right to suspend season ticket privileges for guests who do not comply with these event policies.
The Access-A-Ride bus stop at Barclays Center is located on Atlantic Avenue, between Fort Greene Avenue and 6th Avenue. The stop is situated on the south side of Atlantic Avenue, adjacent to the arena, and is nearest to the Qatar Airways VIP Entrance.
For safety, and as a courtesy to other guests, aisles must be kept clear at all times. Please follow the directions of the usher in your section to your assigned ticketed seat and refrain from standing in the aisles. Dancing, lingering, etc. in the aisles will not be allowed for the safety of all guests.
The sale and service of all alcoholic beverages will cease at specific times during events, at times related to the game clock or the duration of the event for all general concession areas, mini restaurants, in-seat service areas, and portable bars in accordance with the following:
Barclays Center and its food and beverage concessionaires have adopted an alcohol policy that is designed to protect guests and the community from alcohol-related incidents. In addition to our responsible alcohol service guidelines below, Barclays Center offers a designated driver program at most major sporting events.
Guests are expected to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. In addition, the following items are to be noted:
Barclays Center is equipped with a "Listen" assisted listening device (ALD) system. Receivers are available for all events and are provided free of charge with a valid form of identification from the Guest Services Center located on the Main Concourse.
Guests who are seeking access backstage and/or to the event level may do so only with the proper credential. Guests who are found to be in these locations without proper credentials will be subject to ejection and/or arrest.
GENERAL STATEMENT ON BAG POLICY:
Barclays Center has implemented the above policy to ensure a safe and enjoyable event experience for all guests. Special consideration will be made for guests with medical needs and those caring for infants. This policy does not apply to credentialed media. All bags are subject to thorough screening and will be x-ray screened where available, which may delay entry into Barclays Center. Guests are strongly encouraged to leave their bags at home, or bring bags within the approved size and type. For a full list of prohibited items, please click here.
Barclays Center is committed to creating a safe, comfortable, and enjoyable entertainment experience. Please be aware of our Whistle Policy, which requires guests to refrain from accessing their seats until the ball is no longer in play. This policy enables guests to enjoy an unobstructed view of the game.
Loose batteries or batteries not used in a working, permitted device will not be allowed into Barclays Center. Guests should be prepared to demonstrate the batteries operational use in a permitted device to security personnel upon request.
Cameras with telephoto or interchangeable/detachable lenses and external flash (professional photography equipment) are not permitted inside Barclays Center at any time. Video recording devices, audio recording devices, monopods, bipods and tripods are also not permitted. Photography is prohibited at all times.
Smart phones are permitted in Barclays Center, unless otherwise prohibited for a particular show by the concert promoter or performer. For more information on a particular event, please contact Guest Services at guests...@barclayscenter.com
Barclays Center offers convenient and easy access to captioning services for select events. When captioning is available, the arena announcements and emergency announcements made on the Public Address System will be captioned. This mobile-based system allows any guest with a Smart Phone or tablet to view real-time announcements broadcasted in the arena on their phone/tablet. If you have the need for captioning services, please contact us at guests...@barclayscenter.com at least one week prior to the event with your request.
Barclays Center offers concessions locations that are cash-free. For guests who prefer to pay in cash, please convert cash to a prepaid debit card free of charge at one of three Ready Credit Cash-to-Card Kiosks located outside of sections 7, 23, or 31. The prepaid debit cards received from the Ready Credit Cash-to-Card Kiosks can be used at any concession or retail point-of-sale inside Barclays Center. Any remaining funds left on the card can be used where such card is accepted worldwide.
For all sporting events and most concerts, children under 2 years old may enter Barclays Center free of charge but must sit on the lap of an accompanying ticketed adult. Any child that has reached their 2nd birthday will require a ticket to enter the arena and must occupy their ticketed seat only.
The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, guest services staff member or anonymously through our texting system (see below).
Guests are also encouraged to use our In Stadium Solutions (ISS) system by texting "BC" with the Issue and Location to 69050. Participation in our service is free of charge but standard carrier text messaging & data charges will apply. Text STOP, END, QUIT, CANCEL, UNSUBSCRIBE, STOPALL to 69050 to be removed from any list and end subscription to the service.
Guests who choose not to adhere to the above code of conduct will be subject to ejection without refund and may also be in violation of city ordinances resulting in possible arrest and prosecution. Thank you for your cooperation!
During an event, guests are recommended to express any compliments, comments, or concerns at our Guest Services Center, located on the Main Concourse, or with any Guest Services employee. After an event, please email guests...@barclayscenter.com to give feedback.
Barclays Center offers concessions locations that are cash-free. For guests who prefer to pay in cash, please convert cash to a prepaid debit card free of charge at one of four Ready Credit Cash-to-Card Kiosks located outside of sections 8, 23 or 29. The prepaid debit cards received from the Ready Credit Cash-to-Card Kiosks can be used at any concession or retail point-of-sale inside Barclays Center. Any remaining funds left on the card can be used anywhere that Mastercard is accepted worldwide.
Outside food and beverage is not permitted. Exceptions will be made for those with medical requirements and/or special needs. Guests with specific/special dietary needs due to medical conditions or special needs should contact Guest Services by calling 917-618-6111 or by emailing guests...@barclayscenter.com prior to attending the event to arrange for reasonable accommodations.
All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from Barclays Center and may be subject to arrest. Ejected Guests will not receive a refund for their tickets or be compensated in any way.
All guests in attendance are required to wear a shirt and shoes at all times for their own safety. Barclays Center management reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.
There will be two zones designated for Drop Off / Pick Up located along Atlantic Avenue outside of the VIP Entrance and Atlantic Entrance. There is one additional zone located along Flatbush outside of the Main Entrance. Guests on the Flatbush side are also welcome to use the designated Drop Off / Pick Up zone.
Trained Guest Services and Security personnel will ensure the security and safety of all guests, performers, and employees at Barclays Center. In the case of an emergency, guests must comply with requests from venue staff regarding arena operations and emergency response procedures.
Barclays Center strives to provide the best experience for all fans who come through our doors and our employees are at the forefront of our customer experience. If you received excellent service from a staff member at one of our events, please let us know and send an email to h...@barclayscenter.com.
All guests entering Barclays Center are subject to security screening, visual inspection, and bag inspection conducted by Barclays Center Security personnel. Security screenings are designed to detect prohibited items from entering the venue.
Trained Emergency Medical Technicians (EMT) personnel are available to assist any guest in need at every Barclays Center event. The primary First Aid is located on the Main Concourse near the Guest Services Center. A secondary location is on the Upper Pavilion near Section 212.
In addition, Barclays Center is equipped with Automatic External Defibrillators (AED). Designated employees, including our EMT staff, have been properly trained and certified to use the AED. In the event of a medical emergency, contact a member of our Guest Services or Security staff for assistance. These devices are located at both of the First Aid locations.
The distribution of promotional items, flyers, or printed materials is not permitted without written permission of Barclays Center and/or its tenants. The sampling and distribution of products is prohibited inside and outside of the building.
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