Local to VA Only - Business Analyst with Change Management (ServiceNow)

[ST Global LLC]

Role: VDOT Business Analyst with Change Management (ServiceNow)

Location: Richmond, VA (VDOT)
Duration: 12 Months
Position: 1(2)

Client: Commonwealth of Virginia - VDOT

Rate: $65/hr on c2c

Hybrid and Local

 

 

Job Description:

Description:
Process Normal, Standard, Emergency, RFCs by working with ITD Developers, DBAs/SE, Managers and executives regarding Change Management process. Monitoring the End to End CM process to assess, control and track RFCs. Provide user support to Change Management Tool Users by creating training plans, requirements, knowledge transfer, and other CM system changes. Provide support for the Ivanti Upgrade Projects. Write and manage diverse documentation: presentations, impact analysis, implementation plans, training plans, policies and procedures, traceability and RACI documents, user manuals, risk assessments, communication, release management, and other on-demand documentation. Create and Manage Communication Distribution. Facilitate change announcements, gather reporting metrics and create BI reports, create and manage Change flowcharts and process maps to illustrate the CM end-to-end processes. Assist with the management of the Configuration Management Database (CMDB) including facilitating audits.

Skill	Required	years req	Years Used	Last Used
Experience Delivering Business and Systems Analyst Artifacts	Required	10
Must have exceptional written and oral communication skills	Required	10
Experience with Ivanti Service Manager or Change Management tool(i.e. ServiceNow)	Highly desired	2
Familiar with ITIL framework and processes	Highly desired	2
Experience with Power BI	Required	2
Experience with SharePoint	Required	2
Experience with Microsoft Office	Required	5
Experience with Visio	Highly desired	2
Experience with Creating Training Materials	Highly desired	2