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Joy Wida
I purchased STARZ subscription for 1 year on Verizon +Play that included a promo where Netflix was supposed to be on Verizon for an year. I was able to pay STARZ through My Verizon portal, setup my account with STARZ and also login to my STARZ account. However, When i go to My Verizon->Account->+Play->Manage->Subscriptions I see both Netflix and STARZ listed in my subscriptions, but Netflix is greyed out (Not clickable, Tile inactive) and STARZ says 'Activation Pending'. Clicking on 'Activate' button on STARZ tile takes me to a new web page but doesn't complete activation. I am not able to login to Netflix since my STARZ subscription has not been active (from Verizon's perspective, but it is active actually, I am able to login and watch STARZ on my TV). I reported this problem to customer service four weeks ago and have been working with multiple reps from them but there is no resolution.
The problem as i understand is simple, my account on STARZ is active but verizon is not notified about it. If someone from backend can activate my subscription in +play manually issue would be resolved but verizon reps are not able to understand this simple fix.
Hello. I have the exact same problem. Was able to register and use Starz, but Verizon keeps saying it is not active. No option to activate or use Netflix. The option is not click-able. Were you able to get yours resolved by any chance? Have been going back and forth with support for weeks now. Verizon support have been of absolutely no help!!
Good luck I've spent 19 hours just on the phone with Verizon customer service not including any of the time I spent on countless chats and all the time I've spent trying to find a fix. I have 2 degrees in the computer field so yes I know what I'm doing. The 19 hours was from 11 calls over a week period. EVERY call said I'd get a call back. They don't know what they're doing at all nor do they give a care.
Mine has been a similar experience so far. What makes me amaze if that Verizon customer service creates a new ticket for me every time i call them and they forget about it. They would not either send an email with ticket# nor would care to update status on the ticket. Now forget about SLA for closing the ticket . Being from an IT background I wonder what is Verizon doing with their production support.
I am running into the same issue. The starz is activated and Netflix activation is pending. I did reach out to the support team multiple times and a support ticket was created - [Edited for privacy]. Each time I check via chat support, I have to go through the same process of explaining the issue. Is there any way to expedite the request?
What ticket status are you talking about? My issue has not yet been resolved. I was neither able to login to Netflix nor did my STARZ subscription got cancelled and got my money back as i asked. At this point i left it feeling cheated. I am just letting my friends know about the fraud that is going with Verizon Plus Play and these subscriptions.
I have not been able to access my Starz or Netflix subscription since paying for the full year back in July. I have called at least a dozen times and have been given 2 ticket #'s with promises that they will get back to me which no one has ever done. This is probably the worst service I have ever had from a company. I have already lost 2 months of my subscriptions without ever being able to log in. The website shows I have the subscriptions but they're both cancelled. The toggle switches to reactivate them just result in "oops we encountered an error". I noticed they're offering the same promo again and my warning to anyone considering signing up is "DON'T DO IT". They keep telling me to work with Starz and Netflix but the Verizon reps who have helped me in the past have messed things up and Netflix or Starz cannot even see I have a subscription.
I have the exact opposite issue! Netflix transitioned perfectly where Starz did not. I cancelled my Starz subscription and went to try activating it only to find it telling me if I did I'd be charged $9.99. it seems stuck in the "sorry to see you go"...
Go5G Next: Receive Apple TV+ (up to $4.99/mo. value) while you maintain one qualifying Go5G Next line in good standing. Valid only for Apple TV+ in the United States. Complete registration with Apple in the Apple TV app; requires iTunes/Apple Media Services account. Terms and Apple Privacy Policy apply; see the applicable terms at -services/itunes/us/terms.html. Must be 13+. Only one offer per account; may take 1-2 bill cycles. Apple TV+ is a registered trademark of Apple Inc. Apple is not a sponsor of this promotion. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.
Offer subject to change. Receive Netflix Standard with ads while you maintain 1 qualifying Go5G Next, Go5G Plus or Magenta Max line or 2+ Go5G or Magenta lines in good standing. Netflix account, plan availability & compatible device required. Alternative discount toward different Netflix streaming plans may apply. Not redeemable or refundable for cash; cannot be exchanged for Netflix gift subscriptions. Cancel Netflix anytime. Netflix Terms of Use apply: www.netflix.com/termsofuse. 1 offer per T-Mobile account; for existing Netflix members it may take 1-2 bill cycles during which time you will continue to be charged separately for any existing Netflix account. If you link an existing Netflix account to this offer, terminating the qualifying line(s) will not automatically cancel your Netflix membership, and Netflix will automatically resume charging your existing payment method that they have on file. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.
Offer subject to change. Register for promotional code at promotions.t-mobile.com after 1/24/24 and complete offer redemption with Hulu within 30 days thereafter. Promotional code valid for 12 months of Hulu (With Ads) while you maintain a qualifying Go5G Next line in good standing. After expiration of the 12-month promotional period, consumer action will be required to continue complimentary Hulu (With Ads) subscription; if no action is taken, Hulu (With Ads) subscription auto-renews at $7.99/month or then-current regular monthly price. Cancel anytime, effective at the end of your billing period unless otherwise disclosed. No refunds or credits for partial months. One Hulu offer per eligible T-Mobile account. Offer available to new and returning Hulu subscribers only. Use of the Hulu service is subject to the Hulu Subscriber Agreement. Access to complimentary Hulu (With Ads) subscription begins upon redemption of code. Any Hulu plan switch after redemption of this offer will result in offer forfeiture. Terminating the qualifying wireless line will end T-Mobile as payment method, but may not automatically cancel your Hulu subscription. Like all plans, features may change or be discontinued at any time; see T-Mobile Terms and Conditions at T-Mobile.com for details.
Limited-time offer; subject to change. Register for code and then redeem within 30 days.
Qualifying service and new ViX Premium account required. Max 1 code/account. ViX Terms of Use and Privacy Policy apply.
Qualifying plan required. Subscription auto renews after the 6-month free period at the then-current rate for All Access (App Only), currently $9.99/mo. + tax, if not canceled in advance of renewal. Cancel anytime.
Limited-time offer; subject to change. Qualifying plan required. Subscription auto renews after the 6-month free period at the then-current rate for All Access (App Only), currently $9.99/mo. + tax, if not canceled in advance of renewal. Cancel anytime. Rates and fees may vary if purchased directly with SiriusXM. Available to new and eligible returning SiriusXM subscribers. Service is for personal use only; business/commercial use is not permitted. Follow instructions to activate offer. Use of the service is subject to SiriusXM's Customer Agreement and Privacy Policy at siriusxm.com. Must have qualifying T-Mobile service. Max 1 offer/account. Redemption links (for non-T-Mobile-billed subscriptions) are one-time use only and expire after 30 days; non-transferable, have no cash value and cannot be redeemed for cash or credit or sold.
Limited-time offer; subject to change. Qualifying plan required. U.S. residents, 18+ only. 4 months Pandora Premium ON US (the "Offer") is one time use only and void after activation or expiration. Redemption link expires 30 days after receipt. Payment information and election of subscription product required. When 4-month free Offer period is over, subscription will automatically renew unless cancelled at least 24 hours in advance of renewal date; payment method will be charged for renewal at $9.99 per month + tax. There are no refunds. This Offer is available only to T-Mobile customers with qualifying service that are new to Pandora or currently use the ad-supported Pandora service. Offers cannot be combined and may not be available to current Pandora subscribers or those who previously redeemed another Pandora offer. Max 1 Offer per eligible Pandora and T-Mobile account. Pandora Terms of Use apply.
Qualifying plan required. On select flights on select U.S.-based airlines; Wi-Fi Calling functionality, valid e911 address, & 1 prior Wi-Fi call w/ current SIM card req'd for messaging. Streaming where available.
Upgrade-ready in 1 year. Available only for qualifying new financed devices purchased on Go5G Next plan; existing devices are not eligible. Upgrade qualifying device after at least 6 months and when 50% of device cost has been paid. Trade-in device must be in good working order. You must be current with your scheduled financing and wireless service payments. Upgrading ends current financing and any device promotion or deposit reimbursement credits; trade-in satisfies early upgrade and not valued separately. Not combinable with some offers (e.g., JUMP).
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