Domain Alias setup in Google Apps and Postini, but alias emails error with "No such user"

[Jim]

I have Google Apps Premier setup for mydomain.com, with Postini
working fine for mydomain.com Trouble came when I tried to add the
domain alias. I added domain alias mymail.mydomain.com in GAP. GAP
verified my google MX records. Then I added domain
mymail.mydomain.com in Postini, and then linked it as the domain alias
for mydomain.com, per instructions.

I emailed us...@mymail.mydomain.com and the email bounced back from
Postini's mail server with this error message in the returned email:

<us...@mymail.mydomain.com>:
66.249.83.114 does not like recipient.
Remote host said: 550 5.1.1 No such user i14si4661393wxd.11 Giving up
on 66.249.83.114.

So in Postini, I tried adding us...@mymail.mydomain.com and linking it
as the alias to us...@mydomain.com thinking maybe you have to add each
user twice (regular email address plus alias email address). But I
still get the same returned email error message: "does not like
recipient" "No such user".

Postini is very manual in all this record keeping (manually adding
user id's), and a little clunky in navigation (adding and linking
domain alias), but I think I managed through those challenged.

But I'm still stumped on this domain alias and alias emails. Anyone
have a domain alias working, using a subdomain like me?

Thanks,
Jim

[FrankM]

It sounds like you have the setup correct, but a domain alias does not
need any users added to it, as long as the primary domain has the same
user ID. E.g., user1 is an active user for the primary-domain.com and
when passed through Postini as us...@alias-domain.com, it is filtered
as us...@primary-domain.com.

Most importantly, us...@primary-domain.com must be an active user
account in Google Apps and Postini if non-account bouncing (NAB) is
turned off. NAB is a setting that when turned off, allows messages to
pass through unfiltered. If NAB is turned on, the user must be
registered in Postini to be allowed access through the system.

Hope this helps.

[jim miller]

Frank, you have confirmed what worked. I setup two users and only added one
as a Postini alias us...@mymail.mydomain. For user2 I did not create the
alias email address in Postini. After about an hour of making the setups,
things started working, due to some kind of Postini authentication or
integration delay.

Anyhow the results were user2 processed correctly through and user1 keep
getting rejected. So I deleted the alias email addresses in Postini, and
all is well. Bottom line: The alias email addresses should not be in
Postini, only the alias domain linked to the main domain.

So a separate question related to Non-Account Bouncing (NAB) is: If I have
NAB turned off, I essentially don't have to manually add all the users email
addresses in Postini? That would be great!
Thanks
Jim

[FrankM]

Yes, NAB turned off will allow non-registered users to pass through.
You also have the option of filtering these NAB users for viruses, see
virus settings in your Postini admin console.

> On Mar 22, 6:59 pm, Jim <Jim_Mil...@cssus.com> wrote:
> > I have Google Apps Premier setup for mydomain.com, with Postini
> > working fine for mydomain.com  Trouble came when I tried to add the
> > domain alias.  I added domain alias mymail.mydomain.com in GAP.  GAP
> > verified my google MX records.  Then I added domain
> > mymail.mydomain.com in Postini, and then linked it as the domain alias
> > for mydomain.com, per instructions.
>
> > I emailed us...@mymail.mydomain.com and the email bounced back from
> > Postini's mail server with this error message in the returned email:
>
> > <us...@mymail.mydomain.com>:
> > 66.249.83.114 does not like recipient.
> > Remote host said: 550 5.1.1 No such user i14si4661393wxd.11 Giving up
> > on 66.249.83.114.
>
> > So in Postini, I tried adding us...@mymail.mydomain.com and linking it
> > as the alias to us...@mydomain.com thinking maybe you have to add each
> > user twice (regular email address plus alias email address).  But I
> > still get the same returned email error message:  "does not like
> > recipient" "No such user".
>
> > Postini is very manual in all this record keeping (manually adding
> > user id's), and a little clunky in navigation (adding and linking
> > domain alias), but I think I managed through those challenged.
>
> > But I'm still stumped on this domain alias and alias emails.  Anyone
> > have a domain alias working, using a subdomain like me?
>
> > Thanks,

> > Jim- Hide quoted text -
>
> - Show quoted text -