Yesterday morning it was fine, while using it I needed to restart because of an OS upgrade. I restarted it, logged in and carried on with no issues. At the end of my use I selected to power off the device.
I'm sorry to hear that you're experiencing issues with your HP Chromebook. A black screen with a boot loop can be quite frustrating, but there are a few troubleshooting steps you can try to resolve the problem. Here are some suggestions.
Yeah, this is a newer one and does not have that button. The same function should be applied when I press ESC+Refresh and then the power button. It is supposed to force the Chromebook into recovery mode. However, in my case it is doing something, but it is only going into a black screen that stays this way until I intervene and then have to hard reset it (Refresh button power button).
Gotcha, we had a horrible experience with the HP 14-x010nr models where every user we issued one to wound up getting sent back to HP due various hardware failures (keyboards for four, motherboard failures on another two). I cant speak directly to the wm variety you have, but it might be worth it to start a replacement request with HP.
I regret hearing that you are having issues with your Chromebook 14. I do agree with CFM4 though, that it sounds like contacting HP to check out the constant loop issue, which may or may not result in needing a replacement, is a good idea at this time. Let me provide this number for you, 800-474-6836.
Best of luck, if its a non-critical notebook in your inventory I would make the case for replacement with a different device and cite any of the myriad of 14-xxxxxxx family model issues found on the web.
Well that is disappointing to hear that your contact with HP was not helpful due to the fact that your unit is out of warranty. I would be more than glad to look into your case further. Please include your case number, unit serial number and your contact information.
Hello Ryan and thanks to Cheron for her helpful assistance during my absence. In addition, to what she has recommended above, you and others experiencing your issue may want to following the advice given by our consultant:
You might be near the end of life on the drive, these models use an eMMC drive soldered to the motherboard, and they have much fewer write cycles available than the more expensive SSDs. But it also might just be the updated OS didn't install cleanly. It sounds though like you have gone through the process of doing the OS recovery with failures. What specific procedure did you try with the ESC+Refresh+Power? That should have gotten you to the recovery menu even with the OS itself broken.
Before I tried the recovery utility at boot up I held down the ESC+Refresh+Power continuosly and then I tried it by holding how ESC+Refresh and then tapping Power a number of times. Anything else I should try?
I had two CB3-131 devices, both times I power washed them, it went into a boot loop. All you had to do is download the reinstall and boot it back up. It is easy. After that, power washing works like its supposed to. I think the issue is that the chromebook updates corrupted it somehow, so it just basically need an OS reinstall to work properly again.
I need to fix a boot loop on my ipad. Can I use itunes on Acer Chromebook? I guess it is neither mac os nor windows os, so..... now what? Can I use itues with this OS? or Android? Or is there another option to fix my ipad?
So we have purchased Dell Inspiron Chromebook 14 2-in-1 7486. For some reason we are getting told that 2 users are getting a "weak signal" no matter where they go. I unfortunately am away on vacation but would like to help with this issue. Wifi cards are Intel Dual Band Wireless AC 7265 (802.11ac) 2x2 + Bluetooth 4.2 and I also have some screenshots of what I can see. Any ideas?
Weak wifi signal is very likely a hardware issue. Can be caused by improper assembly of the antenna cables or wifi adapter at the factory. I've read customers complaining about deterioration of wifi signal of this chromebook (reddit, amazon) after owning this laptop for a while.
2) can be that the antenna cable is damaged during assembly, use the aux antenna cable and connect it to the main connection on the wifi card. Check if you get better signal, balancing will not work, but at least you have better signal
- if you're in an area with overlapping network reach of AP's using same SSID, this adapter can come into a loop constantly switching between AP's. Only a hardware reboot of the adapter - by removing/inserting the card - will get your card working again. You can check if this is what happening by looking into the network events/errors in the chrome://device-log/ device log or the kernel log. I believe you can prevent this by disabling "Automatically connect to this network".
@ed4myra Thanks for info. We had Dell here testing this and they keep thinking it's "our network" but luckily there's enough to show it is not the Meraki's. We put older chromebooks 2-3-5 years old and they didn't present any issues. I found another thread here where @PhilipDAth was in -LAN/Intel-AC-7265-on-MR42-Nework-issue-primarly-on-Dell-Lat... and am shocked this specific card has issues on a different Dell laptop but hey it's "my network" right.
Not this particular model but we had a whole bunch of a specific model laptop have similar issues (can't remember the model off the top of my head) and a quick Google search found it to be a problem with that particular card. Even if its a one off case and no one else is having issues it sounds like a hardware issue.
From what I understand, chromebooks only have drivers for the original hardware. Although, sometimes drivers work for multiple cards from a company so wasn't sure if that meant we were stuck with the 7265 or would be able to put in a better one.
At some point in the last week, my daughter's school-issed Dell Chromebook will repeatedly go through a connecting/connected/connecting/connected cycle at our home. I will watch it go through this cycle a dozen or more times in a row while my iPhone, sitting right next to it, stays connected.
We have 2 EAP225s: 1 downstairs and 1 upstairs, both managed by an OC200 Hardware Controller. All are running the latest firmware versions. All are plugged into wired ethernet ports, which are connected to a tp-link PoE switch that itself connects to the carrier's device (whose WiFi is turned off).
2) Lower the AP transmit power. Use the custom scale, set all 4 radios to 16 dBm and adjust from there. You may need to turn down the 2.4GHz more, and possibly turn up the 5.8Ghz a little (depending on home construction)
I made a bunch of modifications as you suggested, and also turned on client logging (at least for 7 days, so it doesn't fill up the OC200). When my daughter got home from school, I still observed the behavior, but now at least there's a message on the OC200:
Now, I know that the password is correct because if I watch the settings on her chromebook, it will attempt to connect, actually assign an IP address and then go back to not connecting. I have tried "forgetting" the connection and manually re-adding it with the correct password, but that doesn't work either.
2) In cases of severe RF interference I have had devices fail to authenticate to the Wifi network. iOS devices are notorious for this. They'll claim the password is wrong when you know, for sure, that it is right. I also used to have two different Apple Airport AP's that would bork and get stuck in a reboot loop if they were set to channel 6 due to interference. This was non-Wifi interference -- so you would only see it with a true RF scanner -- turned out to be some of my older compact fluorescent bulbs. After I switched to LED this went away. But the TP-Link's have never had this issue (one of the reason's I switched).
4) Just for fun, if you turn off the 2.4 GHz radios on your TP-links and turn on the 2.4GHz radio on your broadband router (or use a 3rd channel with a different SSID) does the Chromebook work any better?
My kid's local school district experimented with Chromebooks for a few years (pre-Covid) but then ultimately abandoned them for iPads. But at least for us, the combination of Google Classroom, Goodle Drive, Zoom, Google Meet, FlipGrid, and Schoology are all platform independent. So my kids routinely use their Laptop, iPhone, iPad interchangeably depending on the task at hand.
Given the frequency of those failures and the rapidity with which the channels are changing, it seems like you still have band steering on and and bound the SSID to both radios. I would turn that off, and use saeparate SSID's for each radio frequency -- e.g.
You might have to fall back to WPA1 (or WPA2) and compare TKIP to AES. Hopefully you won't have to fall all the way back to WEP. NOTE that you can set these per SSID. So you can create a separate Chromebook only SSID using different security settings than your regular networks.
@JSchnee21 Part of the difficulty is that since this is a school-issued Chromebook, I can't change any settings. It's pretty locked down. It requires that she log in with her school-issues Google username and password to even get access to the Chromebook at all, and, of course, if she can't get onto Wi-Fi, she can't enter her username and password.
@JSchnee21 I went ahead and created a separate SSID for my daughter's Chromebook that's 2.4 GHz only. That way I can experiment with the WPA settings without messing with anyone else's WiFi. I'll try that out when she gets home from school.
Before we start, I would highly recommend you to check out the original post with the solution on our website:
Stop infinite loop in JavaScript debugger - Google Chrome
To use this approach DevTools should be turned on before JavaScript code will be executed. Otherwise you won't be able to open the tools with F12 because Chrome window will freeze. You will still be able to turn on the tools with browser menu, but the tools won't connect to the executing source code to stop it - in this case, code execution can only be stopped by closing a tab or window. Sometimes, with a low amount of RAM or a large amount of open tabs, DevTools may have trouble with stopping the infinity loop
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