Howeverthe link suggested in the licence key information sheet did not actually work, the webpage responsing "your product is not available for download" and I was referred to
FDRedS...@arvato-scs.com from where I got the link -install/kb/acrobat-2017-downloads.html to use for a repeated download. This time, I completed the download successfully.
There is a good chance that you got scammed. However, only Adobe can tell for sure. I would get in touch with the seller and see what they will tell you, and at the same time get in touch with Adobe's customer support to see if they can tell you anything about the license key.
I have a Creative Cloud license. I installed Acrobat Pro DC on my Mac. When I select "Create PDF" from the Tools tab, I get a dialog box with "this feature is not included in your current acrobat license". I have already contacted my adobe administrator at work and they confirmed I am licensed.
I have the same issue. I am on MAC OS X El Capitan and I have a Creative Cloud Team account. I am using Acrobat PRO DC not the reader and I cannot get it to edit etc. as I get This feature is not included in your current Acrobat license. How do I make it work? I have signed out and back in but it still does not work.
I have the same issue. I am on MAC OS X El Capitan and I have a Creative Cloud Team account. I am using Acrobat PRO DC not the reader and I cannot get it to edit etc. as I get This feature is not included in your current Acrobat license. How do I make it work?
But I think I figured it out everyone! It looks like the problem occurs if you open the PDF file from an explorer window. Simply try launching Acrobat Pro DC from the Creative Cloud instead and THEN open your PDF from INSIDE Acrobat Pro DC. I tried both ways and I wasn't allowed to edit my PDF when I just double-clicked it. But when I launched the program and then loaded my file I was able to edit the PDF just fine, I didn't get a "Learn More" prompt!
Thanks for the reply. I was on the phone yesterday with Acrobat support for about 1-1/2 hours and he could not figure out what was wrong. He did remove a few things from my computer and I ran Acrobat under a Guest profile which still would not work. So he said he would have to investigate more and would call me back. After I booted my MAC back up I went into Acrobat and now everything works. Don't know if it was something he did, or because I signed out and back in to Creative Cloud or the fact that he said he would look on the back end and my membership.
I'm glad that everything works for you now! For anyone else that's still having problems accessing the Pro features of Acrobat DC I suggest that you try what I said in my last post above. When I'm on the Creative Cloud App it actually says the program I have installed is called just "Acrobat DC" and not "Acrobat Pro DC". But when I open the program and look at the about section it tells me that it is in fact "Acrobat Pro DC" (continuous version). This leads me to believe that whatever issue is causing this problem is on Adobe's side and not the users (Adobe needs to get it together and work on making CC less buggy in general in my opinion). The fact that I can access the Pro features by simply opening the program from the CC App, coupled with the fact that I cannot access Pro features when I click directly on a PDF in my files makes me think that someone should create a ticket for Adobe to address this mess.
While many attempts have been made to answer this including adobe staff member the answer wasn't really resolved. I had this in our organisation. FYI, If you run adobe reader you don't have "Edit PDF" as its simply a reader or pdf viewer. if you get this "feature is not included in your current Acrobat license" it because the adobe acrobat pro DC version was first launched as a trial version and expired. It will need to be activated under your adobe ID account. in the bottom right corner of the software click on activate and register the product as your Adobe DC as your Adobe ID account and it should work. in the menu bar, help> about check will not display the product info accurately. Your organisation should have adobe cloud licence activation throughput whitelisted through proxies and firewall so that shouldn't be an issue.
I have also had several "Activate your licence" messages in Acrobat despite the fact I have been paying for a licence for the past 3 years and Photoshop / InDesign / Illustrator all work normally and do not show this message.
Please try to print the file as an image and see if that works. Go to Print > Advanced > Print as Image.
Also, please share the screenshot of the activation error message for a better understanding.
You may also checkout the steps shared in the help page -pdf-printing-acrobat-reader.html and see if that works.
I have the same issue and have tried everything online to fix with no success. I get two messages - the first is "The document could not be printed" and the second is "An error occured while printing the document". I have the most recent Reader and Acrobat CC. Windows 10. HP 8600 printer (the most recent driver I can get and have is from 2018). Everything was fine until a couple of weeks ago. Now, no pdf files will print. It's frustrating since I have a LOT of pdf files.
We are sorry to hear that. Are you trying to change the page size from the properties tab while printing and getting the above error message? If yes, the issue is reported to our engineering team and they are working on it to find the fix.
I had purchased Acrobat Pro DC - perpetual licence version in feb 2016 . When I went for a new MacBook Pro with OS Catalina, the acrobat pro DC could not be uploaded . Similarly I had a photoshop Lightroom perpetual license version and same could not be uploaded as well. Upon contacting adobe helpdesk multiple times, they tried to sold me acrobat pro 2020 at full price and it was a killer. All my investment on adobe became zero in 4 years. Such being the case it is foolish to buy adobe products with no help or support to upgrade existing software with licence key.
Given that reality, subscriptions to software products such as Acrobat Pro make quite a bit of sense given that operating system, computer system model, and peripheral support is continuously maintained. The cost of the subscription may very well be less over time than having to continually license new application versions to deal with compatibility issues. (And to be clear, there are similar issues with Microsoft Office and other applications under MacOS!)
Just to add to @Dov Isaacs I believe that Catalina is 64bit only, you cannot run any 32 bit software, which I believe both the packages you have contain 32 bit software, As it is not really possible to make a previous release 64 bit only ( i.e. remove all the 32 bit pieces) the only real option would be to upgrade.
Thanks Adobe Team for the response. I also tried to dump my earl;er purchased Adobe Products and promised not to invest in any Adobe Products henceforth. I have moved ahead with other competing products with perpitual license available in the market at much cheaper price for all the features Adobe Acrobat was providing.
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All Adobe products can be purchased directly from Adobe. University of Galway has a Contractual Licensing Programme Agreement with Adobe, which allows staff to buy licences for Adobe products at considerably reduced rates.
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adobemicromail.ie) for a quote under the Contractual Licensing Programme Agreement with Adobe, this allows NUI Galway staff to buy licences for Adobe products at considerably reduced rates.
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I can't be the only person who imagined the office of the future, free from the confines of the eight and a half by eleven sheet (or A4, for my international friends), would have long since arrived. Instead, we've managed to land in an intermediate state of not paperless, but less paper.
Between a trusty scanner, email and various other communication tools, and getting really good at organizing my digital archives, I'm not totally unhappy with where we are today. And I do occasionally admit to reading a paper book, sending a postcard, or (gasp) printing something off to give to someone else.
Until the world moves a little further from paper, print-ready file formats will continue to permeate our digital landscape as well. And, love it or hate it, PDF, the "portable document format," seems to be the go-to format for creating and sharing print-ready files, as well as archiving files that originated as print.
For years, the only name in the game for working with PDF documents was Adobe Acrobat, whether in the form of their free reader edition or one of their paid editions for PDF creation and editing. But today, there are numerous open source PDF applications which have chipped away at this market dominance. And for Linux users like me, a proprietary application that only runs on Windows or Mac isn't an option anyway.
Since PDF files are used in so many different situations for so many different kinds of purposes, you may need to shop around to find the open source alternative to Adobe Acrobat that meets your exact needs. Here are some tools I enjoy.
For reading PDFs, these days many people get by without having to use an external application at all. Both Firefox and Chromium, the open source version of Google's Chrome browser, come bundled with in-browser PDF readers, so an external plugin is no longer necessary for most users.
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