Philips Voice Tracer Battery

[Valda Atkeson]

Thisblog, as well as being a resource for the latest voice technology, is also here to help when you feel stuck. We have collected the most common questions for the Philips Voice Tracer audio recorders to help build a library that provides you with quick answers in an effort to provide best customer service. If your question is not covered below, please leave us a comment. We are honored that you chose Philips and are here to ensure you are happy with your purchase.

Hello, can you please let us know which voice recorder you are using (eg. model number?). You can also send a message to inf...@speech.com to further explain your issue and send us your contact info, so we can look into this for you.

Hello, i have the philip voice tracer DVT4010. I have some recordings in it which i want to transcribe but it is not recognised on my macbook. it did for a short while but is no longer recognising. How can i fix this?

Best

My Philips VoiceTracer was previously recognised by Windows 10 laptop but is no longer. Have tried all the connection alternatives suggested and either nothing at all happens or the laptop says the latest device is not recognised. Hope you can help, Jack

I have encountered the problem of the pc (win10) not recognizing the 4010 as an external drive with the original cable from the package. I have used a random cable (much longer than the original one) and it worked.

I have DVT1250. When I go into the Menu, once I go into a submenu, such as Recording Quality, I cannot navigate using the arrows to Quality Settings or any other option. It only stays at the top item of Mic Sensitivity. If I go into Mic Sensitivity it only stays on High. I cannot navigate to Low.

Hi Kelly, thank you for your question. Once you have gotten to the menu item you would like to access using the arrows, press the record button to open the menu, and then use the volume buttons on the side of the recorder to navigate up and down.

Hi Karen, I am sorry to hear you are experiencing difficulties. In order to uncover the source of the issue, we would need to troubleshoot and look into this further. Please call customer service at 1-844-222-3055 with a detailed description of the problem. Thank you!

Hello, I am using the DVT1150 Voice Tracer and I am unable to record. It tells me that it is full and yet I have emptied all the files on the computer. should I delete each empty folder as well? I cannot find any other files to delete other than the manual. why does it still tell me it is full?

Memory formatting:

Formatting the memory deletes all recordings and files saved on the device.

You can use this feature to delete all data and format the selected memory.

1 In stop mode (start-up screen), press MENU for at least two seconds.

2 Press e to select the FORMAT function.

3 Select OK by pressing h/b.

4 Press the j key to exit the menu

Hi, I am using a DVT2500 Voice Tracer and want to transfer recordings from internal memory to my mac. The device is not recognised by my mac as it is not showing up in Finder. However, the Voice Tracer screen shows it is connected to a USB port. I have tried using another USB port, another mac, another Windows, changing different cables. Nothing works. The Voice Tracer is not recognised by any of the mac or Windows. I need to transfer the recordings out from the internal memory. Hope you can help! Thank you!

Hello, please call customer support, so they can help with further troubleshooting. Please have your model number, date of purchase and serial number of your product ready. The phone number is +1 844 222 3055. Opening hours are from Mo-Fr 8am-8pm EST.

I have a Philips Voice Tracer that I use for recordings of my research interviews. I have been able to copy and save my recordings to my computer every day but since Monday the new recordings do not display on my computer. They are on the recorder and I can listen to them but as soon as I open the VOICE file in file explorer only the old recordings display. I need to send the recordings to a transcriber but I cannot send the recorder as I need to continue recording new interviews. All my interviews was recorded in file A and and the new ones show in file A on the recorder but not in file A or any of the other files on the computer.

I transfer music files from my PC to a Philips 5500 in either the Voice or Music folders, and while they can be recognised and accessed via the computer, the 5500 does no recognise they are there. Why?

Hi there. I have a VoiceTracer DV 2510. I was adjusting the date, and now I found that after doing a test recording, I only can hear the second part of the recording. I tried on my windows pc and the whole recording is there. Is there a way to fix this on my device? thanks.

Hello, thank you for your comment. Have you checked, if all folders are also empty? A Philips Voice Tracer has 4 different folders. If this does not solve it, please send us a message with your contact details and problem description to sale...@speech.com, so we can further look into this for you.

I have a new VoiceTracer DVT2050, and I cannot get any computer to recognize the recorder. I tried a different cord, and I have the same problem. What other options do I have? My operating system is Windows 11

I recharged my VoiceTracer yesterday by plugging the USB into my computer. Now, the battery is full, but I cannot turn the device off. It continues to show the picture of the now fully recharged battery, and the led-light stays on. None of the buttons work. Please help.

Solved: My Windows 10 PC was no longer recognizing the VoiceTracer as a drive in spite of the VoiceTracer screen showing that it was connected. I tried several different USB A to C type cables with no luck. I then tried a USB C to C style cable and it worked. You will need a computer with a USB C connector to try this. Hope this helps someone.

I am in favour of device convergence, but still find myself carrying a dedicated recorder when out and about. I tend to record a lot of stuff, almost all voice, and there are three reasons for having a separate recorder, rather than using a smartphone, tablet or laptop.

The first is battery life. Sometimes I am without mains power for most of the day, and there are few devices that I can rely on for the number of hours required. Occasionally a key interview comes up at short notice and I hate the thought of being caught out.

The second is quality. This is the most important. A recording is only useful if you can hear what was said, and getting a high quality recording makes the job much easier, particularly if the environment is noisy and the speaker distant. The last interview I did was in a pizza restaurant, for example.

Once I failed because my microphone was plugged into a headphone socket. Another time I relied on the built-in mic on a tablet PC, and ended up not with silence, but with a recording that sounded just like the sound of a man talking, except that you could not make out any of the words. The interview was with game designer Peter Molyneux and would have been rather interesting. I had to make do with my recollections. Never again.

For years I have been using an iRiver H140, a hard drive player and recorder which is something of a classic. I bought it in 2004 and the battery still lasts 8 hours on a single charge. It has a mic input with plug-in power and I get great results using an external Sony microphone. On a recent trip to California though I left the charger at home, and the unit is so old that it lacks USB charging.

Supposedly the Zoom microphone is ideal for recording a distant voice, such as a speaker at a lecture. It is meant to focus on sounds directly in front of the device. It works in tandem with a software setting for Zoom. I have not tested this thoroughly yet though I am sceptical.

The Voice Tracer is easy to use, though the user interface can be annoying and I recommend a quick read of the manual. On the top end of the unit are the mic and earphone sockets and the built-in mics. On the left is a hold switch. At the bottom end is a mini USB port. The main controls are on the top, being a four-point rocker switch, a central button, and four additional buttons for Index, Menu, Record and Stop/Delete.

For example, the Rec setting offers 6 modes, from 8kbps mono (SLP or Super Long Play) to PCM which is uncompressed WAV. I recommend the Super High Quality (SHQ) mode which is an acceptable 192kbps stereo MP3. The difference between this and the next one down (64kbps) is clearly audible, but WAV is overkill and takes too much space unless you are recording music, for which this is not really the best device. I would like to have seen a 320kps stereo MP3 mode.

The menu has numerous options though it falls short in certain areas. In particular, you cannot control the recording level other than by a crude Hi or Lo mic sensitivity setting. You do get a lot of (to my mind) unnecessary features such as an alarm clock, FM radio, basic editing such as splitting files, and three EQ settings for music (Pop, Jazz or Classic).

Audio settings, in addition to the quality mode and mic sensitivity mentioned above, are Voice Activation which is meant to start and stop recording automatically, and Clear Voice which boosts quiet passages automatically. There is also a Line In mode which converts the mic input socket for a high-level input.

With three microphones to choose from, how is the sound? To give you an idea, I recorded a sample of my own voice using the built-in mic, the zoom mic, the tie-clip mic, and an external Sony electrec condenser microphone that cost more than the recorder. I normalised the level of each recording. I also added a sample of the Sony mic recorded into a PC using an external pre-amp, as a reference. The samples are here.

First, the sound quality is fine for my intended purpose, recording talks and interviews. Of the various microphones, my preference is the tie-clip, partly because I prefer to use a microphone attached by a cable. With the built-in and zoom microphones, any movement of the device or use of its controls is picked up as noise. That said, I do not always use the tie-clip mic clipped to clothing. I often use it as a table microphone, sometimes attaching it to a credit card for stability.

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