My hard drive crashed a couple of days back and i wasn't able to make a recovery disc/usb drive. I ran through the pre-boot setup and the only thing that failed was the hard drive, so i ordered another one and installed it. Re-ran pre-boot and everything is showing good, even in the full diagnostics. Now my screen just shows "no boot device available" "SATA 0 &2 INSTALLED/ 1&3 NONE" "F1 TO RETRY BOOT/F2 TO RUN SETUP"
Like i said, i wasn't able to get a recovery disc to boot from, the 3847 was preloaded with Windows 10 and i don't know anyone who has a computer where i could create a boot disc/usb. I contacted dell and they said i'd have to create an recovery image which would be "provided during the 1st boot". But like i said, i'm not able to boot the system to get the image and hitting F1 does nothing.
There was no warning on the hard drive. It just suddenly went out. My Windows started stalling so i went to restart it and nothing, so no backup available. I knew there was nothing on the new hard drive i purchased but have wondered why Dell didn't include the Windows backup CD. I guess i'll try to find someone near me to make me a backup. Thanks!
So here's another question. I don't have a flash drive that's "at least 16 gigs" but have 1 coming. I believe i can go to my Wife's job and download the recover onto a flash drive then load that onto my new hard drive. I can't locate my License Key for the Windows program that originally came loaded (again, i may be WRONG but i know i was running Windows 10 on my Dell because the Government Agency i was working for was still running Windows 7 and i commented several times to them that i couldn't believe they were still running 7 and i had 10).
Anyway, do you believe Dell will have my license key on record that i could get sent back to me or will i have to buy another license key? Looking on line, there are a lot of "options" and prices out there, so it's really tough trying to figure out if the $XX.xx priced "license key" is real or just a scam.
If you have Microsoft account, and it was signed in with above computer with hdd crashed, then you don't need license or product key, while doing windows setup, just sign in with your microsoft account, it will automatically get licensed, and if not, then you have to buy one. You can ask dell, but it might not help.
I Truly Appreciate Everyones input here. I ended up getting my BIL's Laptop and going to Microsoft to create the Windows 10 Recovery Image USB. After loading the Image, I was able to go to Microsoft and re-install Windows 10. It didn't ask for a License key or anything, it just worked. Naturally, I wasn't able to recover pretty much any of my Information/sites/passwords, etc but my Computer is back up and I didn't have to buy a new one.
I am using Windows 10. When I am into the bios setup of my pc, I don't know what happened (I Might have pressed any key) my pc(dell) started recovering to Ubuntu and I let that happen. Can I know why it happened like that? My windows was gone now. Is it because my windows license has expired?
Now when ever I restart my pc it's showing like "preparing automatic repair" and then "diagnosing your pc" and finally an error that it cannot diagnise and showing two options shutdown or advances options. In advanced options after clicking on "use a device" and then clicking on "Ubuntu" I was able to log into the system(Ubuntu) ...
We purchased a new Dell Laptop a couple months ago from an electronic store locally. Yesterday there was a few windows update that went through. This morning booted up the laptop and was prompted to enter my Bitlocker recovery key. Unfortunately I never set one up so I do not know what it is. I asked our IT and she said there was never one set up, I tried the MS link that stated to look for a piece of paper, usb key, windows live account, active directory but still I am unable to locate the key.
I suppose my only last resort is to reinstall windows and lose all my data on the C drive? Or is there a way to generate a key based off the ID it provides me, or is there a workaround possibly by disabling in the bios?
oddly enough this morning it booted into windows without any issues. Going to backup data and run the command in dos to see if I can retrieve the KEY and then attempt to disable. I came across a few posts on google of the same scenario in which others rebooted again from a cold boot and the bitlocker message did not come back. weird.
I installed Microsoft Flight Simulator 2020 but I was not happy with the graphics. I observed some tearing on the screen. Nothing alarming but wanted to restore my pc to factory settings. So I use the SupportAssist OS Recovery and I remember there was 2 options in the reset menu: "reset to factory settings" and "reset and update".
I chose the "reset and update" because I saw that the other option stated Windows 10 while the other one Windows 11. And I regret I did that.
After that I did a clean install of Windows 11 several times, but the last time I (by mistake) installed on the wrong hard disk (I have 2: SSD and HDD). Anyhow, I managed to have Windows installed on HDD so everything was slow. I managed to use the recovery tool, so installed again by "reset and update", but before that I had to format the HDD disk. Now I don't know if all hard disk are as it should be, many partitions etc.
But what I want to know: where and how can reset my pc to factory settings like when I received for the first time?
The option is not there anymore?
PS: I have searched the web but cant found any solutions.
The best your going to get is a fresh install of Windows 11 minus the Dell bits. That is a good thing. Like the Aurora R13 you really don't need SupportAssist or the AWCC once you set the lights. You also don't need Dell drivers for the GPU etc. Head to NVIDIA etc and download the proper driver. Every single Dell driver will slow your machine down.
I have managed to clean install windows 11 with bootable usb key (media tool from windows). First I wanted to use the recover tool etc, I did that but when they tell you to remover the usb key from the pc and restart the pc so that the windows installation can start, I get a blue screen saying that my pc need a repair with a failure code.
Hopefully I had already made a USB key media from windows.. so I rebooted, and via BIOS choose to continue with the USB. I deleted all the partitions, so I had 2 hard drives left: the SSD and the HDD.
I have never used or enabled/disabled BitLocker on my windows 10 machine (Dell xps 13 9360), however, today when I power-on my laptop, I got the 'Enter the recovery key for this drive'. I tried to locate my recovery key on my windows account, but it was not there since I never activated it! I tried different solution i found online and in forums, but nothing has helped. I also tried all the recovery options presented by windows as part of the advanced options but nothing has worked and I'm locked out of my laptop. Did anyone face such a situation? I really don't want to lose all my data and applications and install everything from scratch. Any help is great
In short: Need to downgrade BIOS. It's not possible with BIOS files on Dell support site. To do it you need to replace your HDD, flash any old BIOS (like 2.5.1) setup windows 10 to new HDD and run windows update. It will flash it BIOS and computer COULD go our bitlocker recovery mode after you put old HDD back.
I would seriously recommend you place a call to dell... I think they are beginning to enable Bitlocker on devices by default, particularly the XPS and Latitude models. I haven't found anything about this, but... this is elsewhere it's been seen:
xps-9365-and-xps-9360-appears-to-have-bitlocker-enabled-by-default
I called Dell and Microsoft; each of them is blaming the other. Dell is saying it's windows, while Microsoft is saying it's the dell bios. I have been unsuccessful in accessing my drive after trying multiple suggested solution online. This is very frustrating and both Dell and Microsoft should sit and find a solution to this, since there was no warning and it happened after an automatic update, without and prompt about bitlocker. Saying goodbye to microsoft and windows for good.
Sorry Alejandro, I haven't found any solution. I checked with Microsoft, Dell, professional tech services, etc. I got nothing except that there is no solution for this, machine needs to be formatted and all data will be lost!
c80f0f1006