Xerox 7835 Driver
Zareen Zapata
I had been able to print on the Xerox WC 7835 on my network without any difficulty until I upgraded to Mac OS 10.13. The Apple website says that this printer is compatible with OS 10.13. I have deleted the printer and reinstalled it. I have deleted the printer files in the printer folder. Every time I try to print the printer pauses and says "Encryption credentials have expired." Any advice or similar experience?
Just in case anybody with a Pantom p2500 printer lands on this thread and has the same "Encryption credentials have expired." ... after chatting with their support they very quickly repondent with "our driver still not support to 10.13" ... "it still need to 1 or 2 month to test , when we get it will update it on our website at the first time ?"
Finally, on the spotlight search, type the word "pantum" and click on the wireless configuration tool. Follow the instructions. Choose your printer, then on the "USE" drop-down menu, choose your printer (example: Pantum P2500 series), then it will start to re-configure.
Open the printer's web interface - System Preferences, Printers & Scanners, select the printer, click on "Options and Supplies", and then "Show Printer Web Page". Here is where it is printer-specific: (somewhere) tell the printer to create a new self-signed encryption certificate.
Very pleased to find your post thanks. Spent ages trying to get my Pantum P2200W working with High Sierra, suspected the driver but no contact with Pantum. At least I know its not going to print anytime soon.
We are having problems printing from OS 10.13 to Xerox C8055. Getting error that account code is wrong or something like that. Xerox told us that it was because we were trying to print from Adobe Acrobat DC Mac which is 32 bit. We downloaded Adobe Acrobat Pro DC and it seemed to work mostly. So we may have to purchase this for some of our color printing.
But the tech didn't have us try from the browser and that is proving to be hit or miss. We're having to dive deep into the settings each time and enter an account code. And it doesn't save the info we enter.
I didn't manage to use this for wi-fi, but that's because I only have a cell phone hot spot for internet, and for some reason, the wireless config tool stalled trying to connect (perhaps because when I was connected to the printer's network, there was not actually a network connection).
i'm not sure where I found them on Xerox's site but I usually just download the .ppd file instead of the .deb package. During the install of the printer when it asks for a driver or ppd file, i point it to that.
The only one that does sound like a problem is:E: XeroxPrtDrv: malformed-deb-archive found 4 members instead of 3According to -deb-archive.htmlthat is a serious problem. I suspect the deb won't even work. You probably need to contact Xerox and let them know they have a malformed-deb-archive problem with those packages.
The second solution is the only way to use "advanced features" such as "secure printing" or "stapler"...In fact you have to run sudo xerxprtmgr and then configure an automatically found printer or add it manually (you need it's IP).After that, a printing queue will be added, and you'll have a nice GUI configuration tool (like in windows) to configure your queue... Which will appear in the printer list.
The only problem, is that you have to configure a custom queue for each custom parameter assocations...Don't hesitate if I can help more... I spent some time understanding the xerox driver concepts...
I hope this list has given you an idea of what to look for and where to start when your printer does not print. Every situation is different so these are general things to look at or try. For more specific information search the support page for your device, contact your local support centre or post your situation on the Community Support Forum.
Hi Altafa,
Thank you for reading the At Your Service blog. Please uninstall the current driver, reboot your computer then install the latest driver for your printer. If this does not help please consider contacting your local support centre.
Thanks,
CherylO-Xerox
I have xerox 5855 machine. Currently i am facing print problem through network it shows ping to laptop showing proper required IP addresses but the print command is not persuaded. When I press the info pages print its also does not work. Please guide me how to resolve this issue
Hi Arif,
Thank you for reading the At Your Service blog. Please take a look at the solutions for will not print. If none of these solutions help please consider contacting your local support centre for additional assistance.
Thanks,
CherylO-Xerox
I downloaded a picture of something form my e-mail to my desktop. When I press print it will not allow my Xerox printer to print. Can you please help. This problem has been going on for the past 2 hours
Hi,
Thank you for reading the At Your Service blog. You have not mentioned which printer you are using. Please search the knowledge base for your printer for unable to print. If you can not find an answer there please contact your local support centre for further assistance.
Thanks,
CherylO-Xerox
Hi Sergio,
Thank you for reading the the blog. Please take a look at this information on the Xerox Customer Support Forum to see if this will help you. If this does not help please consider contacting your local support centre.
Thanks,
CherylO-Xerox
I have a Xerox Phaser 3215. It is connected via Wi-Fi and was working fine. All of a sudden I could no longer scan or print (wirelessly). I have uninstalled and reinstalled the drivers. The printer is discoverable (my computer sees it), but the printer will not connect.
Hi Steve,
Thanks for reading the blog. Please make sure you have followed the instructions for either configuring wi-fi direct using CentreWare Internet Services, or how to setup wi-fi using the easy wireless settings program. If these articles do not help you to resolve the issue please consider contacting your local support centre for additional assistance.
Thanks,
CherylO-Xerox
Hi Ikka,
Thank you for reading the blog. I found this article on the fault code 016-757 you are seeing. If the problems continue please consider contacting your local support centre.
Thanks,
CherylO-Xerox
Hi John,
Thank you for reading the blog. Please first try to ping the printer and see if there is a network connection. If it passes the ping test please remove the current driver and reboot your laptop and reinstall using the information in this installing driver information from an article in the online support for your product.
Thanks,
CherylO-Xerox
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
head i have Xerox SC2020 by the network why am made share on all laptop is working just one laptop not working so when am make a print in xerox print will be error job ? so more times i will remove and again add also have the same problem ??
Hi Hakem.
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
Hi Andy,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
Hi Lal bihari,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox
Hi Steve,
Thank you for reading the blog. If you have not already found a solution for your issue or answer for your question, please consider posting on the Xerox Customer Support Forum. Alternately contact your local support centre.
Thanks,
CherylO-Xerox