You have to set up the plugin using the setup tool or whitelist your domain on facebook.com (i.e. you have to tell Facebook that the domain you are trying to run messenger on is allowed to run messenger). The setup tool asks for the domains or you can simply whitelist the domains from the facebook page settings.
I have had success in the past creating an App Definition for LinkedIn Messenger to allow access to LinkedIn while blocking the messenger functionality through Domain:www.linkedin.com and Path: /messaging/,/voyager/api/messaging/.
@PaulJHerrmann you can add the following domains to a custom URL list, then a custom category. Finally, block the newly created category with a Realtime Protection policy and Facebook will operate just fine, while messenger won't:
On the other hand sometimes it is useful for a go back and forth information in real time, rather than delays with e-mail. But generally I am not answering messenger for work when off the clock. Got to have me time.
Brian: I do the exact same thing. :) Even though I type it out every time, I basically have a stock response that reminds the person that this is my personal FB messenger and that we can talk business at con...@stonemaiergames.com.
Business is mobile. More and more companies are moving away from email as their prime communication method. People are on the move now more than ever so mobile devices are much more convenient meaning mobile apps are more convenient. I have actually dealt with quite a few companies via messenger, but they usually reach out to me first. Some are through their official FB account and some through their personal. So there is some conflicting messages being sent to consumers about the best way to communicate.
Another interesting article Jaime! I agree 100% than Facebook messenger can be intrusive. Nothing quite as annoying as trying to do something only to have Messenger go off. For me, I think I would agree email is the best option 99.99% of the time.
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