Xfa Form Adobe Acrobat

[Suanne Forte]

Ihave a user experiencing a odd problem. They have Adobe Acrobat (the free version) & are using fill-in forms. The forms work fine on other computers. Recently after their latest OS (Win 10) & application updates, they started having this problem.

When they click on any field in the form (any fill-in form), it opens. But as soon as they click into a field, the form crashes. They get the standard "Acrobat quit unexpectedly. Click 'Learn more' for possible fixes." message.

I was called today by Adobe and they said they updated my ticket yesterday and said there's a patch that was released 4/12/24. I couldn't get to install for the life of me. So what I've done (and yes I did report that back to them) I just had one of my co-workers here remove and reinstall "reader" and it worked just tested it out on one of the original reporters of the problem and it appears to have fixed it. Oddly when I close it out it still acts like it wants them to sign in. Good luck every

So yesterday I was doing some testing for another issue and I had to install Adobe. And I used this link that I was told to use from Adobe. It looks like they turned off the new UI and there's no way to go back to it. I checked the version and it was 2023.008.20470. Just the old UI an of course it doesn't crash anymore. My ticket has been open since 1/16/24. I'm hoping a fix will happen soon.

I'm having the pretty much the same issue do this for me ...take one of the forms that crashes every time make sure it's not on someone who has an account (AKA not Signed in) there's a pop on the lower left side that comes up and says "Convert, edit and e-sign PDF forms & agreements Free 7-day trial" if you wait until message comes up it works EVERY time. I have ticket open up for 15 days. Support is saying that I should modify the reg keys and disable the "New Interface" I'm 100% able to recreate this issue it looks like it was working all the way up to Version 2023.006.20380 and when 2023.008.20470 came out it broke it

I experienced this issue with both the licenced version of Adobe Acrobat and the free version. For me the fix seems to be disabling the "new" Adobe Acrobat experience. To disable, click Menu>Disable new Acrobat Reader.

We're having a very similar issue, however we find that if you just wait a bit the form will work correctly. A good indicator is if you wait until the "Free 7-day trial" button shows up. Once that button shows up we're able to use the PDF like normal - without it crashing.

Not yet in looking at the update cycle (listed here) -docs/acrobatetk/tools/ReleaseNotesDC/index.html there was an update on 4/2/24. I was told by Adobe that I would be updated in my ticket when they were going to release the update that is susposed to fix this issue. @Jesse5C70 it looks like you are having the same issue that @BHR5FEC reported and I'm seeing. I tried downloading the newest version and it reverts back to the old interface. This is what Adobe told me to do (or use a GPO to push a Reg key) to change all of my users back to the old interface. I told them that's not accpetable. Also to answer your question above about a reg key this is what they told me to try. To be honest I don't remeber if it worked or not since Adobe took away the new interface and you can't even enable it

I was called today by Adobe and they said they updated my ticket yesterday and said there's a patch that was released 4/12/24. I couldn't get to install for the life of me. So what I've done (and yes I did report that back to them) I just had one of my co-workers here remove and reinstall "reader" and it worked just tested it out on one of the original reporters of the problem and it appears to have fixed it. Oddly when I close it out it still acts like it wants them to sign in. Good luck everyone

Has anyone figured out a workaround? I know there are other free viewers (tracker software) but small business client isn't going to like that they have to pour thousands into reader extensions. There must be a way for a PDF designed in LiveCycle ES4 v.11 and allow the end user to save a copy (and submit via email) from Acrobat Reader DC. I see lots of threads complaining about this very simple problem but I do not see any solutions that utilize a free adobe reader. I am aware of the PRINT to PDF solution but not all end users have a PDF printer on their computer. Adobe please help.

You can't use Reader, you have to use Acrobat. So your client will have to get Acrobat and Reader-enable the forms that you develop. If you don't have Acrobat, you can download and install the trial version so you can test this out.

An option is to Reader-enable the form with Acrobat DC. It doesn't have the licensing restrictions related to enabled documents that previous versions do. You won't be able to Reader-enable documents for your client with Acrobat, but your client can.

Wow. So after paying hundreds for Livecycle turns out I also need Acrobat? top that off with the unpleasant icing that Adobe doesn't even offer phone support for Livecycle. Adobe you make me exhausted.

You don't need Acrobat, your client does. It's far less cost than LiveCycle Reader Extensions, which would have been the only option before Acrobat DC was available. Licensing costs can be as low as $14.99/month. So if their need is limited, it can be done for very little.

Client is technologically challenged. They want nothing to do with creating PDFs, sending PDFs, etc. They hired me to create their forms which will be available from a password protected directory on their website and stored (after completion) on a HIPAA compliant email server. Why is this so complicated?

Not the end user, but the person who is distributing the form to the end users. That Acrobat license allows the licensee to Reader-enable documents and distribute them, but it does not allow the licensee to sell Reader-enabled forms to someone else who distributes them.

As you said above, George, "You can't use Reader, you have to use Acrobat. So your client will have to get Acrobat and Reader-enable the forms that you develop. If you don't have Acrobat, you can download and install the trial version so you can test this out."

The key words being, " . . . So your client will have to get Acrobat and Reader-enable the forms that you develop." It was just a tad misleading, which is what I was commenting on to Tony. And, downloading a trial version? My clients do not have installation rights, much less the desire to install Acrobat DC Pro. All they want is a working form for their Adobe Reader DC.

Tony had the correct answer. The end-user DOES NOT have to have Acrobat DC. The form must be made "Reader enabled," but that can be done by the author prior to distribution. Follow Tony's steps and you'll be good.

We suggest you first download the PDF form to your computer or network drive, then open it with Adobe Reader and fill it out. You can either type information directly into each field or copy and paste the text. The font is preselected and cannot be changed. You can only type regular text (upper and lower cases); the system will not accept underlined text, bold or italics, script or formulas, curved or slanted apostrophes, double quotation marks, or long dashes.

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