Teamviewer 7 Help

[Karren Bangura]

Ihave been using teamviewer for MANY years. I have not been able to figure how to use it anymore. I only use it to help family and friends with their computer problems. What is the link to download the right free version and if there is a separate link for anyone that I help.

TeamViewer Remote offers a few ways for remote connections such as connections via session link and connections via TeamViewer ID and passwords. To get an overview, please check the following article: Get started with TeamViewer Remote

Why has free version of Teamviewer stopped working after several years of intermittent use? I last used it in 2021 but now, in 2024 yesterday, it would not let my friend see where (at my friend's home) to enter my ID and Password so we could once again use it to help me build some sheet music.

For the connection via TeamViewe ID and password, could you please check the following article and see if it helps you and your friend to locate the place where you can enter the ID and password: Connect via ID and password

I've used TeamViewer for a couple of years to connect remotely to my computer at home when I'm away, on both a small laptop and my android phone. Thus, I am able to answer emails (and so keep the trail of related emails in one place) and I can also print emails for an elderly family member (who is 'computerphobic') and still at home even when I'm not. It has been wonderful - thanks TeamViewer! But remote control of my own computer is the only use I've had for TeamViewer so far.

So when recently Skype updated and became unusable, I thought, perhaps using a 'TeamViewer meeting' would be a good way of talking to a registered blind friend who lives 300 miles away. So I got him to install TeamViewer 13 on his computer, and we did managed to have one very successful conversation (that could have been through a web browser connection - I can't now remember how we connected). I though my Skype problems were over!

However, having added him in the 'people' section of my account, and given him the meeting ID, we can no longer connect which ever way we try to do it. What happens is that I start a meeting and invite him to join. He gets the invitation and tries to accept the invitation, but it just doesn't connect. I've discovered, that if I 'lock' the meeting, when I invite him to join he appears in the list of participants, until he tries to join, at which point he disappears from view the list. The same thing happens if he tried to enter the meeting ID he gets so far, then it disappears, almost as if the accept/join button is acting as the deny/close (or whatever the buttons are called) one. Please, what are we doing wrong?

(Of course, being registered blind, he does have odd settings that enlarge typefaces and high contrast so he can see what is on his screen, so could it be that TeamViewer is not configured to work for the disabled who need such accessibility settings?)

In an attempt to connect, we have both downgraded today to Teamviewer version 12. When I started the meeting and my friend tried to join it, sdame thing happened, his acceptance just disappeared and he wasn't able to join my meeting. So we tried it the other way round, with him starting the meeting and me joining it. And we were connected imediately, and talked ok. So why does it work one way and not the other?

As you can see from my previous messages, people can't join a meeting I've started, though I can join one started by someone else. In an attempt to solve this, I downloaded 'TV Meeting' onto my Android mobile phone, set up a meeting on my computer and tried to join it from my mobile phone. Having entered the meeting ID on my phone, I received a message saying that, either I was black-listed, or I wasn't white-listed. But I thought black- and white-listing was only available if one had a paid licence? So the question now is how and where can I either, disable black- and white-listing from my free account, or add people to a white-list, as this would appear, possibly, to be the problem?

Many thanks, Esther. I've found the black and while lists and there is no-one blacklisted. In the whitelist only I am listed, so either this entry has happened automatically in some way, or I'd forgotten that I've added myself to this list. I do connect to my home computer from my laptop when I'm away, so that could be why I'm there. I've added my mobile phone to the whitelist and successfully joined a meeting I'd started. And I've added my friend's ID too, so I'll see if he can join my meeting this evening.

One thing I'm not sure about (and it may, possibly, help anyone looking at this query in future). Is it just the people and computers I have listed in my full version of TeamViewer (for easy access) that need to be white-listed? Or is anyone I want to talk to (and who may not be a person I frequently connect with, so I'm not going to add them to that easy access list) going to have to be added to the white-list, too? Because I was able to join my friends meeting, and (as far as I know) he hasn't added me to his full TeamViewer yet. Or in other words, have I got the black and white lists switched on and have to use it for everyone, and my friend hasn't?

If you have regular meetings with the same people, you can add them to your Whitelist. Maybe you can add them shortly before the meeting starts and remove them afterwards again (if you do not want to keep them on the Whitelist). If there is a specific person, you dont want to give access to your meetings, you can also use the blacklist. With this you do not need to add people individually to your whitelist.

1. The thought. If my friend doesn't have active Black or whitelists, is there an option for me to turn them off? Or once activated are they there for ever/should my friends TeamViewer have them activated and there is something wrong there?

2. The suggestion. If participants need to be added to a white-list either permanently or just for the duration of a particular meeting and removed afterwards, I feel the means of doing this is buried too deep in the programs menu structure - after all, I didn't even think about it as a possibility when I first had this problem. So, if it were possible, when asking someone to join a meeting, it would be good if, either, a warning appeared saying that they won't be able to do so because they aren't yet white-listed, or better, the opportunity to add to the them to the list (permanently or temporarily) should be presented to the organiser at the touch of a button before the invitation is sent. Because, surely, no-one is going to invite someone to join a meeting only to then deny them access?

Is there the ability to make the Chat window on the Teamviewer Host app stay open when I disconnect from the remote session with the user's machine? Being able to leave them instructions would be nice.

Thanks, that is helpful - but what would be even better, is to add a link to a persistent copy of the in-session chat. Currently, this is lost whenever the session ends for any reason (and reasons abound when supporting sick systems), which really should be fixed!

Here's my typical support scenario: I'm paid, other end is free, and during the support session we chat via the top-line UI. Trouble is, whenever TeamViewer loses the connection (by itself, or Internet connectivity drop, or target system crashes... common, that's why they usually need support) the chat is lost. This is maddening, as these chats are our log, and also record start and end times for billing.

I'm just looking for instruction on how to initiate a 'QuickSupport' remote session with a remote staff member. I just signed up for TeamViewer, had a fair pre-sales support conversation, paid the money for the annual subscription and then.... nothing. No support, no obvious method to accomplish the main task I stated on the pre-sales call that I need to accomplish.

This Community 'seems' okay, but it took me almost five minutes just to find a way to start a new post! I am really NOT impressed with TeamViewer so far. I just cancelled my **Third Party Product** subscription, and now I'm wondering if this was just a "grass is greener" situation...

All I want to do is initiate a remote session WITHOUT having any software pre-installed on the remote machine. I have TeamViewer installed on my machine, I've created a 'QuickSupport' module and have a custom URL. I texted the URL to the remote user, they entered it into their web browser and they said now there's just a spinning progress wheel. They clicked the "Retry" link, but nothing happens, just the spinning wheel...

I opened my TeamViewer app to see if there was anything I needed to do on my end. Nope. Nothing. In fact, it's like my app has no idea anything is going on and keeps wanting to connect to a 'Remote Partner Computer'.

What do I need to do to get this simple, primary task initiated? I found a doc on creating the QuickSupport module, that was easy enough I didn't need any assistance, but evidently ACTUALLY USING the QuickSupport module is something less obvious and has NO support document for?

So... it seems like there is software that is downloaded and needs to be installed? After reviewing this with the remote user machine, it appears that there were several ZIP files that downloaded, but the web browser (Chrome) did not take any other action. The message in Chrome (as well as the article you pointed me to, thanks) suggests that the TeamViewer remote app will automatically launch? This is NOT the case.

On the remote side, QuickSupport is not a installed version of TeamViewer. The remote partner will only need to click on the downloaded exe file on Windows system, then run TeamViewer QuickSupport. It is a Run Only application.

TeamViewer QuickSupport also works on Macs. There is a different file format to download as QuickSupport link will detect the operating system and load the file accordingly. One link fits Windows, macOS and Linux.

While I have been able to successfully walk users through downloading TeamViewer via our custom URL, once the user downloads and installs the app, I can NOT remotely control the user Mac because the local user needs admin access to make a change in the MacOS to allow for it.

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