I've searched this forum, as well as outside forums, regarding this Error:1. I've seen others post about it and I've tried the recommended solution of uninstalling, then running Adobe Cleaner and reinstalling, but didn't fix my problem. When Muse is installed fresh, it opens one time and may stay open for a few minutes before closing itself without notice. When I try to launch the program again, I continue to get this "Configuration Error" which reads "Please uninstall and reinstall the product. If this problem still occurs, contact Adobe technical support for help, and mention the error code shown at the bottom of this screen. Error: 1". I'm running Windows 7 Professional 64 bit.
I had the same problem.
However, I work on MAC OS X.
When opening muse via cms-spacebar, typing muse and enter I didn't watch the version to open. It seemed I asked for opening Muse 2017 instead of 2018. The error only occurred while opening Muse 2017. Version 2018 just opens as expected.
Don't know whether this might be a similar issue in a windows environment, but thought it right to mention my lack of awareness while opening anyway.
I apologize for your frustration, we will do our best to help. If you have a Muse CC subscription, please send me your Adobe ID, location, and phone number over a private message. To send a private message, click my picture and use the Message button. We will get in touch with you for investigation.
This article describes multiple methods to uninstall Creative Cloud apps from client computers. However, we recommend that you use the first method (using the Adobe uninstall tool) described below. Only use one of the alternate methods, if for some reason, you are unable to use the uninstaller tool.
The command-line interface for this tool allows you to trigger the uninstallation of Adobe apps on devices. It can be used to remove specific individual apps or combinations of apps with a single command.
You can use the --list option to list the apps currently available on a machine.
Before uninstall the Creative Cloud apps from a machine, you can view the list of apps (and their versions) currently installed. You can also create an XML output of the apps on a machine, and then use that XML to selectively uninstall apps.
The packages that you create (and deploy) to client machines, can also be used to uninstall the same Creative Cloud apps that you installed using that package. In addition, when you use the package to uninstall the apps, the licenses installed on the client machines are uninstalled and returned back to the deployment pool. So, after you've run this procedure to uninstall the apps, you can view the updated license count on the Overview tab of the Admin Console.
After you've downloaded and extracted the relevant All Apps uninstall package file, follow the procedures in the Use Uninstall package section to uninstall all Creative Cloud apps on the client machine.
If you're not uninstalling all Creative Cloud apps from a computer, you'll need to make changes to the AdobeCCUninstallerConfig.xml file that you'll find in the downloaded package. This file contains one entry for each Creative Cloud app version listed in this article. So, to remove specific versions, ensure that you leave only those entries in the file and remove all other entries.
Using the updated AdobeCCUninstallerConfig.xml in the extracted folder, follow the procedures in the Use Uninstall package section to uninstall the selected Creative Cloud apps on the client machine.
All products, with their versions and SAP codes defined within the HD node are listed in Applications that can be deployed without their base versions. So, to install any of these product versions, they Product nodes with the HD must be updated.
If you need to uninstall a product with a version prior to the those lists in Applications that can be deployed without their base versions, add the Product node to the RIBS node of AdobeCCUninstallerConfig.xml.
If you plan to use the Uninstall package to remove all versions of a product and use the install package to then install the latest version of the product, it is recommended that you uninstall the previous versions and then install the latest version.
Since the uninstall package breaks files associations, if you first uninstall previous versions and then install the latest version, the install process will re-create the file associations. Also, uninstalling previous versions first will reduce the possibility of conflicts since this process will completely clear all references to previous versions.
If you have uninstalled a specific version of an application and another version is retained on the computer, the file association between the application files and the application is broken. For more details, see File associations broken.
I actually managed to get Muse to run late last night too, by forcibly closing down all the other Adobe programs running on my machine. You don't have to have the CC Desktop app running to use Muse of course, it runs just fine by itself.
i found the following: Kudos to Adam Mehlhaff from the Adobe Muse Support forum on facebook. In fact, the method he suggested was the only one that worked besides other proposals and I was able to launch Muse, make changes to my pages and upload the updated pages. At first I was a bit skeptical as Adam is on WIN 11 and I am on WIN 10, but it worked perfectly. This is certainly not a permanent solution, but at least I was able to start Muse and make the urgent changes. How did I do? I w
For test purposes, I have just installed the software on a new system under Windows 10 - no success. When starting the program, the progress bar increases to about 40% of the length, then the window closes and nothing happens at all. It is therefore not possible to work with the software. Right now I have to update many of my customers' pages with the opening times of their stores over Christmas and the holidays, design and publish Christmas and New Year's greetings, prepare the pages for the turn of the year. It's not possible! What should I tell my customers? Adobe has never restricted or limited the functionality of the software. It was well known that the program would no longer be supported and updated, but a complete blockade of the software was neither planned nor announced. So please Adobe, provide a solution to this problem immediately. Also interesting: Here in Germany the costs for the CC subscription will increase on January 1st by 7,3% after all. Now that the new software problem has arisen, we're all the happier for it ...
Muse and the other product works perfectly..... well i have some fonts issue because its not related to the Adobe Font, but at least i cand update all my website changing the font with arial for exemple !
When we see the price of the creative cloud, it's really sad to be forced to resolve the problems yourself... I hope that Adobe will correct this quickly even if yes, we know, Adobemuse is no longer followed (which is a very, very big disappointment for the hundreds of Designers who use it on a daily basis like me).
Great for having a solution to that. Indeed, the CC Desktop app is not needed to run any of the Creative Cloud programs. It's a helper program only. However. Like often with helpers, sometimes it's in the way of something more important.
Hi There. I have the same problem which Macbook Pro is a disaster for me and my last clients site buils with Mu. Tried to download an older version of the CC Desktop but wasn't a succes. Can not seem to find the installation and get it working. Is there a possibility that Adobe solves this for us. Alle the people who are trying there best to migrate their clients sites but not all of them yet in this stage.
On Sanoma system settings, under privacy & security settings there is an option for Full Disk Access, turn off Creative Cloud App and you should be good to go. On earlier OS versions this would be under privacy & security settings/firewall settings. Add Creative Cloud App (+) to list and then block incoming connections.
brother truly appreciate you posting the details and your findings! i glad it worked. i might have to do this also since i have a very important live site that needs updating !! truly appreciate you posting these details for the community here!!!
Adobe Muse reached End of Service almost 4 years ago on March 26 2020. The forum for Muse is Read-Only, so I won't move your post there until you have time to answer in the Using the Community forum.
I phoned the German Adobe Service today. The service employee said that the problem is well known and that several people have already called. However, he did not know whether it would be solved. He said it could take a week, a month or maybe it will never be solved. That sounds exciting - doesn't it?
Want to collaborate on code errors? Have bugs you need feedback on? Looking for an extra set of eyes on your latest project? Get support with fellow developers, designers, and programmers of all backgrounds and skill levels here with the Treehouse Community! While you're at it, check out some resources Treehouse students have shared here.
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