U-Haul - Answers Consumers Complaint

Advocate

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Jun 10, 1998, 3:00:00 AM6/10/98

to

Shannon, while you are at it why don't you visit the following web pages and
forward these stories to your "customer service" department. Here are
100's of TOTALLY DISSATISFIED CUSTOMERS. For U-Haul to have a "Customer
Service" dept is just as arrogant as the U.S. Tax Dept to be called the
"Internal Revenue Service", The both provide the same type of service..
just be very very careful that you don't drop the soap bar .

http://www.mindspring.com/~stygian/UHell/uhellstories.html#story001

http://www.otap.com/angry/companies/index.html#u

http://falcon.cc.ukans.edu/~marc/uhaul/uhaul.html

http://www.pressroom.com/~cbell/csign/uhaul/uhaul.html

http://www.lib.panam.edu/~ward/cwp/uhaul.html

http://www.annamaria.net/U-HAUL/

UHaul's reputation is so bad that 20/20 did a segment on UHaul's Problems
with dangerous trucks and terrible Customer Relations.

--
To Reply to this post, delete " *remove* "
from my email address.
Shannon...@fc.uhaul.com wrote in message
<6lmeth$vag$1...@nnrp1.dejanews.com>...
>Dear "Advocate," "Fuzzy" and "JM,"
>
>Since 1945, U-Haul has helped families move to a new life more than 150
>million times, and we are very proud of our record of service. It is our
goal
>to help our customers make their move as smooth as possible. I apologize if
>your experience with us did not meet your expectations.
>
>In an effort to help you resolve this matter, I am forwarding a copy of
your
>post along with my response to our Customer Service department. You should
>hear from them within 24-48 hours by e-mail or phone.
>
>You may reach U-Haul Customer Service directly by calling 1-800-789-3638.
A
>representative will be available to assist you 24 hours a day, every day of
>the year. You may also e-mail a message to:
>uhaul_custo...@fc.uhaul.com
>
>Sincerely,
>
>Shannon Sievers
>
>Media & Public Relations Specialist
>
>U-Haul International, Inc.
>
>-----== Posted via Deja News, The Leader in Internet Discussion ==-----
>http://www.dejanews.com/ Now offering spam-free web-based newsreading

Advocate

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Jun 10, 1998, 3:00:00 AM6/10/98

to

I absolutely positively was not given any contract for the boxes, only a
the charge slip that was for the total amount purchased. There was nothing
stated on my sales receipt or in the store that stated a receipt was needed
to return the boxes, only that UHaul has a "Hassle Free Return Program", as
I stated UHaul was able to retrieve the information of my charge showing
each item I purchased in less than 10 sec, it is just that no one wanted to
go to the trouble.

But after I made this post I found out that the arrogant attitude at UHaul
is the least of consumers problems with UHaul, it is so bad that there are
many many web sites listing the problems, including incorrect charges,
accidents caused by improper maintenance and on and on.

Try visiting a few:

http://www.mindspring.com/~stygian/UHell/uhellstories.html#story001

http://www.otap.com/angry/companies/index.html#u

http://falcon.cc.ukans.edu/~marc/uhaul/uhaul.html

http://www.pressroom.com/~cbell/csign/uhaul/uhaul.html

http://www.lib.panam.edu/~ward/cwp/uhaul.html

http://www.annamaria.net/U-HAUL/

UHaul's reputation is so bad that 20/20 did a segment on UHaul's Problems
with dangerous trucks and terrible Customer Relations.

Also I recommend you do a a Internet search and dejaNews search under "UHaul
bad" and see how many posts and web pages appear. I was completed amazed
at the number and the serious nature of the problems people have had with
this company. I also did a Internet and DejaNews search under "Ryder Bad"
"Ryder" and could not find any negative comments about Ryder. So it appears
that Ryder may be doing something right.

Story of the week:

I rented a 26ft supermover...we were moving from Florida to Delaware. My
husband arrived in Delaware and it was stolen. We had just sol our 3 bedroom
home and everything my family owned was on the Truck. Delaware State Police
never could find this big 26 ft. supermover...they were baffled. Two months
later through much investigation of my own we found out that a U-Haul
employee in Wilmington Delaware found the Truck with our possessions on it
two days after it was stolen. U-Haul never reported it to the police. We
still have the keys it was hotwired. U-haul told us all our possessions were
sent to Baltimore because they didn't have storage. Baltimore says they
never got our contents that it was just trash. U-Haul's customer service was
very unhelpful, except for one CSR named Karen, and so were the people at
the Baltimore facility. They had all the inventory numbers on the truck we
rented were messed up. According to DSP official police records, U-Haul was
in possession of our personal items...now they deny it. The Baltimore
manager Mr. Bevins would never talk with me...needless to say because of
their unwillingness to help us and U-haul appears to have been in possession
of stolen goods, we will have to go the legal route and believe me we are.
Our lives were devastated for months. Does anyone know a good attorney?
please e-mail me at Cus...@gte.net. We moved back from Delaware...GO PENSKE
they are the best. For two months all we had was a bed for me, my husband
and 12 year old daughter as we waited th for insurance to settle because we
never has a recovered vehicle and U-haul had it in their possession 3 days
after it was stolen and never called the police when they recovered an
abandoned supermover that had been hot wired and stuffed to the gills with
personal items...makes you say HMM?

BE AnGRy @ uhaul

Post your UHaul Horror Story in this newsgroup or on the following web
sites: If you have been burned by UHaul and you have found them to be
completely unresponsive to legitmate customer complaints lets make sure that
the public is aware of your problems.

http://www.mindspring.com/~stygian/UHell/index.html

http://www.otap.com/angry/companies/u-haul.html

http://falcon.cc.ukans.edu/~marc/uhaul/uhaul.html

http://www.pressroom.com/~cbell/csign/uhaul/uhaul.html

http://www.lib.panam.edu/~ward/cwp/uhaul.html

http://www.annamaria.net/U-HAUL/

The Typer wrote in message <357e9...@news7.kcdata.com>...
>I don't know who you are but I always thought that keeping the receipt was
>common sense. I sure as heck wouldn't give you money back without a
>receipt. If you ran a business like that you would go out of business
soon.
>How does that person, who's never met you, know you didn't just steal
>someone's boxes and are trying to get money for them. Sure it's not much,
>but that is how you run a business. Just like Wal-Mart will prosecute even
>those who steal a 33 cent candy bar. Here's the point. Read the contract
>you signed... it says right there whether or not a receipt is required (it
>does say it too) and keep your receipts (even when it doesn't say you need
>them).
>
>The Typer
>
>
>

T Ron

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Jun 10, 1998, 3:00:00 AM6/10/98

to

On Wed, 10 Jun 1998 15:48:09 -0400, "Advocate" <NoSpam@Tome> wrote:

"Shannon" Sent the exact bullshit response to me after I posted a
valid safety concern regarding their 'trucks'. I have to think that
there is no "Shannon". I think "Shannon" is a news scanning, bullshit
spewing robot that sees keywords and fires off the 'U-Haul is Helpful
-- yadda yadda yadda" response.

>Shannon, while you are at it why don't you visit the following web pages and
>forward these stories to your "customer service" department. Here are
>100's of TOTALLY DISSATISFIED CUSTOMERS. For U-Haul to have a "Customer
>Service" dept is just as arrogant as the U.S. Tax Dept to be called the
>"Internal Revenue Service", The both provide the same type of service..
>just be very very careful that you don't drop the soap bar .
>

>http://www.mindspring.com/~stygian/UHell/uhellstories.html#story001
>
>http://www.otap.com/angry/companies/index.html#u
>
>http://falcon.cc.ukans.edu/~marc/uhaul/uhaul.html
>
>http://www.pressroom.com/~cbell/csign/uhaul/uhaul.html
>
>http://www.lib.panam.edu/~ward/cwp/uhaul.html
>
>http://www.annamaria.net/U-HAUL/
>
>
>UHaul's reputation is so bad that 20/20 did a segment on UHaul's Problems
>with dangerous trucks and terrible Customer Relations.
>
>