Re: Following up on prospect
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Benjamin Tan
Oct 27, 2012, 6:10:00 AM10/27/12
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Do look at reply below. Hope it clarifies!
Keep asking if you are unsure of anything :)
Sent from my iPad
On 27 Oct, 2012, at 11:26 AM, Katy <katy...@gmail.com> wrote:
> Hi Benjamin,
>
> Thanks for your sharing on thur, i think everyone learnt a lot from your sharing.
> If I created my website, what is the best way to contact the clients if they leave their contact.
> Would be great If you can answer 3 qns below:
>
> 1. For first contact, Is it better to qualify clients via Email, SMS, call or meet up?
If possible, always CALL. I find I can get ALOT more info through a phone call as compared to via SMS/e-mail. The things I normally ask:
- where do they stay
- why are they looking to move/buy (upgrade, invest, change location, etc.)
- what investment amount they looking at
- any o/s loan
- SC/SPR/foreigner
- which project/district/area(s) they looking at/open to explore
- when free to view
> 2. Is it good to provide all information they want about the project via email or phone or rather keep it after meeting up with them.
- depends on what you are comfortable with. Some people don't provide much (just send siteplan, floorplan) and when meetup they share about avail units and price. For me, I sometimes let them have the available units & pricelist directly, so I know those that meet up with me are already qualified and know what to expect. Try and see what works for you!
> 3. Is it better to meet up with them before the launch for presentation or on the launch date itself?
- BEFORE LAUNCH if possible: the majority of sales happen on the 1st day itself, so if you can meet to present the project and collect a cheque for preview, HIGH CHANCE of closing on preview day itself! Else, when it opens to public the 'showflat hype' is lesser and harder to close.
>
> You may also share my email with the rest of your team :)
> Thank you
>
> Regards,
> Katy
>
> Sent from my iPad
Keep asking if you are unsure of anything :)
Sent from my iPad
On 27 Oct, 2012, at 11:26 AM, Katy <katy...@gmail.com> wrote:
> Hi Benjamin,
>
> Thanks for your sharing on thur, i think everyone learnt a lot from your sharing.
> If I created my website, what is the best way to contact the clients if they leave their contact.
> Would be great If you can answer 3 qns below:
>
> 1. For first contact, Is it better to qualify clients via Email, SMS, call or meet up?
If possible, always CALL. I find I can get ALOT more info through a phone call as compared to via SMS/e-mail. The things I normally ask:
- where do they stay
- why are they looking to move/buy (upgrade, invest, change location, etc.)
- what investment amount they looking at
- any o/s loan
- SC/SPR/foreigner
- which project/district/area(s) they looking at/open to explore
- when free to view
> 2. Is it good to provide all information they want about the project via email or phone or rather keep it after meeting up with them.
- depends on what you are comfortable with. Some people don't provide much (just send siteplan, floorplan) and when meetup they share about avail units and price. For me, I sometimes let them have the available units & pricelist directly, so I know those that meet up with me are already qualified and know what to expect. Try and see what works for you!
> 3. Is it better to meet up with them before the launch for presentation or on the launch date itself?
- BEFORE LAUNCH if possible: the majority of sales happen on the 1st day itself, so if you can meet to present the project and collect a cheque for preview, HIGH CHANCE of closing on preview day itself! Else, when it opens to public the 'showflat hype' is lesser and harder to close.
>
> You may also share my email with the rest of your team :)
> Thank you
>
> Regards,
> Katy
>
> Sent from my iPad
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