Yes. At Adobe, the security of your digital experiences is our priority. Whether related to identity management, data confidentiality, or document integrity, Adobe employs industry-standard security practices to protect your documents, data, and personal information. For additional information about our security practices, the Adobe Secure Product Lifecycle, or Adobe Document Cloud solution security, see www.adobe.com/security.
We are sorry for the trouble. However, we would still require the Logs as described earlier in the thread. I would request you to collect the Adobe CC logs -cloud/kb/cc-log-collector.html , Procmon logs (Win Only) -docs/acrobatetk/tools/Labs/acromonitor.html , upload them to any cloud storage and create a link and share that link with us so that we can access the log files, and isolate the issue for the fix.
I share your love of adobe products, they are amazing, and your frustration at this kind of ONGOING PROBLEM that is so common amongst many users on many systems. Thanks for sharing your fix in this community - (Yes, even though Amal apparently shared it some months ago, this is my first time seeing it).
Respect.
I've been experiencing the same issue for about a week. I tried uninstall/reinstall, change program through control panel, acrobat cleaner tool, installing optional MS updates I don't need. I am not IT, and was nervous figuring out how to change the registry, but did it anyway, AND IT WORKED. Thank you for saving me another week of lost time.
If the above suggestion does not work, try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool ( -docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: -dc-downloads.html.