Clarity Setup
Giorgina Makara
Enjoy extra loud home or cell phone calls. Our amplified phones accommodate the user by having large buttons for dialing, flashing components that alert the user to an incoming call, long battery life and loud ringers. They work with both landlines and cell phones.
Wake up on time with Clarity products. Lamp flasher and bed shaker features will awaken even the soundest of sleepers. Our products are also equipped with extra loud alarms and large displays, and for people who are deaf or those with severe hearing loss.
Add clarity to your phone call conversations with CaptionMate. This real-time captioning service is free to anyone with hearing loss, and is paid for by a fund administered by the FCC (Federal Communications Commision). CaptionMate is there to assist you in your personal, work or school life. This simple tool makes communicating easier with your mobile phone, landline, tablet or computer.
Clarity captures the user interactions on your website such as, how the page is rendering, user interactions such as mouse movements, clicks, scrolls, and so on. The code to capture this information is open source and available on GitHub. You can also read a summary of what data fields we collect. You can choose to mask your users' data. For more information, see Microsoft Privacy Statement.
Clarity customers in the EU are contracting with Microsoft Ireland Operations Limited (MIOL), which has a special contract (SCCs) with Microsoft Corporation (in the United States) allowing cross-border data transfers between those affiliate entities.Clarity customers shouldn't worry about cross-border data transfer restrictions because they're sending data to another EU company (MIOL).
By default, Clarity suppresses the client's entire content. The website admin controls the content sent to Clarity, and website owners should use their dashboard settings to block confidential content.
We utilize the system built by the Digital Advertising Alliance to enable opt-out experiences for customers. You can opt out of Clarity telemetry by selecting Microsoft here. If you install the Protect My Choices app for your browser, you can ensure your opt-out preference is saved.
Clarity features rely on first-party cookies, which are set by the visited website and remain unaffected by Chromium's plans. Clarity continues to operate normally for all browsers. Clarity customers don't need to take any action.
Any third-party cookies used by Clarity are to support operational purposes like advertising. These third-party cookies no longer function under Chromium's plans and won't disrupt your website's experience.
Yes. You can use Clarity on multiple subdomains under the same website. Add your project's script to each subdomain and page you want to be instrumented. Check Setup instructions on how to install the script manually.
Clarity tracks and collects mouse events through the installed tracking code of the project. The tracking code chooses the best screenshot to ensure that the top elements are included. Top elements are ranked in order of the clicks on a page. Element ranking is absolute in aggregate to all page views for a given set of filters.
To start using Clarity, you need access to your website's section to include the Clarity tracking code manually. Each website you add to your Clarity account has its unique tracking code to install. For more information, see Setup.
Clarity plays nicely with many popular website tools, including WordPress, Shopify, Woo Commerce, Google Tag Manager, Wix, and more. Check the list of supported platforms. If your favorite platform isn't listed, let us know. We'll consider your feedback when we prioritize future updates to Clarity.
Make sure to update your Shopify installation after major design changes. Design changes might cause the Clarity script to be removed. If your Shopify site updates its design (like switches to a new template), confirm that your Clarity script is still correctly installed.
No, Microsoft Clarity doesn't support authentication via your company's AAD instance. However, users from your company should be able to log into Clarity using their company email accounts, which might require your admin's approval. See our troubleshooting tips for help.
Bot traffic can come in various forms and behaviors, and advanced bots might even avoid carrying obvious behavior signatures. Clarity is continually improving our detection to cover all cases, and you might occasionally see sessions that resemble bot behavior slip through.
If you can't see your project in My Projects, ensure you supplied the correct authentication provider and email address when you signed in. Otherwise, send us feedback using the smiley face button on the Clarity top menu.
Yes. Remember, you can't recover any data associated with the project after deleting it. You can delete a project only if you're an Admin of the project. Deleting a project removes it completely for all team members. You can't undo this action. Learn how to delete a project.
Clarity attempts to create a custom dimension on your behalf while integrating with Google Analytics. There are a few reasons that it could fail, including a limit on the number of custom dimensions Google enforces per web property. If you can't integrate Clarity completely, trycreating a new dimension or editing an unused dimension with the following values:
GA segments can be managed directly on Google Analytics. If you want to edit or delete your GA segment, you can directly do that on Google Analytics. Clarity reflects the changes once you refresh the project.
In addition to viewing session recordings with JavaScript errors, view the most common pages and browsers with errors. You can also easily filter to those segments and many more. Currently you can't view specific script error names automatically, but this feature is in development.
Clarity distinguishes each user through a unique identifier stored in their browser through a first-party cookie for your website.Each user is identified separately for each browser or device they use.For instance, if a user named "Mona Kane" accesses your website using a mobile phone, a tablet, and a PC, Clarity would register as three unique users. For more information, see Clarity cookie documentation.
Clarity heatmaps do account for dynamic elements, such as dropdown menus, pop-ups, and so on. However, dynamic elements might not be visible in the default heatmap. But that is easy to change. The left panel ranks all elements, including dynamic ones, by clicks. Just select the element you want to explore, and the heatmap refreshes to show it.
Clarity session recordings aren't video streams of users interacting with your site. Instead, this is how they work: Clarity records all the page information a user sees (the DOM content) and the actions they take as they browse your site.A session recording is an animation that captures all user actions across devices, such as mouse movements, clicks, scrolls, and more.
While the user is inactive on your page, Clarity doesn't capture changes for continuously changing elements such as images, videos, etc. In that case, these elements show up gray. It goes back to full color if the user becomes active on the page again.
Yes. Using OR or AND option, you can filter multiple JavaScript errors or Click errors on a page. Selecting "any JavaScript error" filters to all JavaScript errors logged for your site. For more information, see JavaScript errors filter.
This occurs if the session doesn't include a "Checkout Confirmed" page. Suppose the user selected "Complete Order", but the session terminated before officially landing on a "Checkout Confirmed" page. In that case, Clarity still considers this session as abandoned before completing the Checkout.
This occurs if the session doesn't receive data indicating the next page was reached. Suppose the user selected "Go to Payment", but the session terminated before landing on the Payment page. In that case, Clarity still considers this session as abandoned before reaching the Payment step.
Heatmaps are generated for specific URLs. The core steps (Contact Info, Shipping Method, Payment) are associated with their respective URLs. "Other" contains miscellaneous scenarios that span multiple URLs.
Clarity calculates the Purchase Conversion rate from the data that we receive from your site. This data might not always receive the same payloads or full session scope as Shopify. As such, there might be minor differences in the rate reported.Feel free to let us know if this difference is large with the Feedback button (Smiley button on top-right of your screen).
Clarity live is a browser extension that helps you quickly view users interaction with your site in real time. You can view instant heatmaps, area maps, and watch recordings for any page you're on. Learn more about Clarity Live Extension.
Currently, Clarity live extension is only available on the Google Chrome Web Store. You can now add extensions from Chrome Web Store to Microsoft Edge. Select 'Add to Chrome'. Check how to install the extension.
Setting up Clarity on UET is easy. On the Microsoft Ads portal, navigate to your interested UET tag.Select the checkbox to enable Clarity. Once enabled, a Clarity account is created for you and a Clarity tag is placed on the pages that have that UET tag.For more information, see UET-Clarity user guide.
Yes. Offline sessions are captured and uploaded when the device is connected to the internet within a specific number of days. However, currently offline mode is currently not available for iOS. This functionality is still under development.
The Clarity SDK is designed to be efficient and cognizant of critical application contexts to avoid causing a perceptible performance impact on the host application.Contact Clarity support if you notice a significant performance drop.
Uploaded recordings could take up to 2 hours to be available for playback.If the data doesn't appear post 2 hours, verify the initialization steps for both Android and iOS.Additionally, you can also set the SDK log level to LogLevel.Verbose in the configuration for Android and iOS to view if there are any issues reported in the logs.
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