I think I have a similar issue. I use my corporate account on my work computers and my personal account on my home computers. Occasionally, I need to connect to work from home but cannot - my home workstation's TeamViewer throws a message about not having a valid corporate license. From what I can tell, this ONLY happens if I SIGN-OUT of my work computer.
Plan B - If I forget to LOCK and accidentally SIGN-OUT, I use TeamViewer on my work cell (Android), login to the mobile app with my corporate account, and then connect to my work computer, login to the workstation and get TeamViewer running under my corpoprate account. Then disconnect the mobile session and use my personal account on my home computer. I really don't like having to do this but I haven't found any other fix.
Plan C - **DO THIS AT YOUR OWN RISK** ... The first time this happened I was using TeamViewer 11. I tried using my corporate account on my home workstation and while this allowed me to access my work computers, it immediately caused problems with my accounts/workstations licenses. I don't recall specifics but subsequently, TeamViewer no longer worked on one of my accounts/workstations and constantly gave a licensing error. I had to have TeamViewer support resolve this and was told NOT to do that anymore as mixed-use like this was NOT supported. The support person went as far as to recommend I consider bringing home one of my corporate devices dedicated for corporate TeamViewer to allow me to remotely connect to work. When v12 was released, I was trying to decide whether to upgrade as this issue was almost a show-stopper for me. I talked to a sales rep and was told that my scenario should have worked, but I haven't wanted to risk trying again.
I am sorry, but the free version of TeamViewer cannot be used on a device that is used for commercial purposes. Connecting to your work laptop is acommercial purpose. So you can use your corporate account to connect reliably to your work computer (As this is commercial use and must be licenced), But this will still stop you from using the free version on your home laptop at some point.
Hello,
I'd like to ask a follow-up question.
Say I have computer A, B, C1, C2.
A is a commercial computer with teamviewer license.
B, C1, and C2 are non-commercial computers at home without license and installed with "personal usage".
Only B's teamviewer is logged in with a teamviewer account.
In this situation, can I:
(1) use B to control A, C1, and C2?
(2) use C1 or C2 to control B? (This was the scenario asked in the original post and the answer was no in March 2018 but I'm not sure whether it's fixed by the production management team.)
Explanation: B is my main personal computer, C1 is my phone, C2 could be a personal computer from any of my friend.
Thank you,
YW
I didn't know anything about limitation (gray buttons) in the case of free version, but if you say that this is the big difference and you can't find a solution to be solved between two type of using commercial and non-commercial I give you a hint. Deliver two software one free and another one commercial, they should be totally different but it will be clear which software is used and for what propose. You should see that this mix between commercial and non-commercial really created a problem in thousands of users using teamviewer. At this moment I'm locked with free account.
I'm not sure adding my Grandmas PC to my corporate account is the right thing to do, but then I can't help her from my work PC when she phones to say her knitting website isn't working. (once I log out of my licenced version, my free account locks up because it's fair that I do use my PC it for commercial use - detection is working correct)
I think the TV version and type of license are a factor. I hadn't tried this in a few years but our corporate license was moved to a subscritpion a few years ago which I believe ties our corporate license to the TV login, not the device/software ... which in theory, could make the license more portable. As a test, I just tried logging-out of my corporate TV workstation and logging-in to TV using my free personal account and it worked fine. I was then able to switch back to my corporate license without a problem. I'm running TV13.2.26558.
I am having this same issue and as the teamviewer account admistator for my company. I am having a tough time deciding to keep our subscription running if they can not manage to handle such a simple and common situation. I was about to upgrade our account to a higher pricing teir but there are plenty of other remote connection software out there. Not to mention the fact that this situation has been happening for over 2 years and no attempt at a solution has been made.
I find a bunch of people struggling with this when I google. Myself included!
It's just not right to start adding your relatives and family you help to a corporate account...
I hope you can push this more and let it somehow create a new Teamviewer ID for the corporate account or any other way. Right now this punishes people who're choosing Teamviewer as their tool to help friends and family
Some years ago I started using TV (both business and private) and very soon I found it handy to have a TV account, which I created with my private mail adress. Now 8 years later I found out it is not a good idea (however I never had an issue with that so far). All I want to do now is to get rid of that corporate license connected somehow to my account. (There's just a few number of computers I need for business purposes, I can remove them from my accout and put them to my corporate account)
TeamViewer pricing ranges from $24.90 per month for the cheapest plan, to $229.90 per month for the most expensive plan with public pricing. Overall, there are two single license plans, two plans for teams, and one plan for enterprises, plus a free plan for personal use.
From the beginning of 2018, the company changed its business model from the previous sale of licenses to subscriptions.[16] This followed a general trend in the IT industry and helped TeamViewer to grow further.[17][18][19] In preparation for an IPO, a new corporate structure was created in 2019.[20] The newly created TeamViewer AG became the owner of the then renamed TeamViewer Germany GmbH.[21][22]
CLEARWATER, Fla., Nov. 9, 2023 /PRNewswire/ -- TeamViewer, a leading global provider of remote connectivity and workplace digitalization solutions, today announced the integration of TeamViewer Tensor - Enterprise Remote Support, an SAP Endorsed App, with SAP Service Cloud, a solution to deliver fast and personalized customer service and increase service efficiency. This integration helps businesses that use SAP technologies to increase their client satisfaction by improving productivity for critical service processes through TeamViewer Tensor's enterprise-grade remote support and management capabilities.
Alfredo Patron, Executive Vice President Business Development at TeamViewer: "Customer support is the first touchpoint with existing customers, and therefore critical to retention and reputation management. Customers have high expectations when it comes to usability, reliability and security and we deliver this with the most comprehensive remote support and management solution for customer support departments. The listing of TeamViewer Tensor as an SAP Endorsed App is underlining our enterprise-offering as well as our focus on data protection and security."
The integration of TeamViewer Tensor with SAP Service Cloud is the first implementation of TeamViewer's enterprise grade remote connectivity suite into an SAP offering. While TeamViewer has already integrated its augmented reality workflow-based productivity platform Frontline with SAP's digital supply chain solutions and has an established OEM relationship with SAP, this integration now showcases TeamViewer's enterprise capabilities in secure and efficient remote access, support and management.
For example, we found Zoho Assist to be the best for most businesses. LogMeIn is ideal at the enterprise level where thousands of users may be involved. Meanwhile, FixMe.IT stands out for personal and professional use.
Teamviewer has over 2 billion devices registered, showing the volume of professional and personal users relying on Teamviewer for remote connectivity and access. Non-commercial users can use the software without any charges or subscription fees. However, enterprise users intending to use the software for professional use have to pay a subscription fee for remote access software.
TeamViewer is currently narrowing down their location search for offices located in the metro Atlanta area. New job opportunities will be focused on sales, business development, customer support, and solution delivery. Individuals interested in career opportunities with TeamViewer are encouraged to visit www.jobs.teamviewer.com/jobs for additional information.
Small and enterprise business leaders alike need to be able to access and manage information and remote teams from anywhere in the world. The answer to this need is remote desktop applications that provide instant and secure access to personal computers and all of the devices you use through a host application. They allow you to store all of your business information securely in the cloud and instantly access it anywhere in the world. There are two top remote desktop application services that do this expertly.
As a global technology company and leading provider of a connectivity platform, TeamViewer makes it possible to remotely access, control, manage, monitor and repair devices of all kinds - from laptops and mobile phones to industrial machines and robots. In addition to the high number of private users for whom the software is offered free of charge, TeamViewer has more than 550,000 paying customers and helps companies of all sizes and from all industries to digitise business-critical processes by seamlessly networking devices. Against the backdrop of global megatrends such as the rapid spread of internet-enabled devices, increasing process automation and new, location-independent forms of work, TeamViewer has set itself the goal of proactively shaping the digital transformation and continuously using new technologies such as augmented reality, artificial intelligence and the Internet of Things for product innovations. Since the company was founded in 2005, TeamViewer's software has been installed globally on more than 2.5 billion devices. The company is headquartered in Göppingen, Germany, and employs more than 1,300 people worldwide. In 2020, TeamViewer recorded billed revenues (billings) of around 460 million euros. TeamViewer AG (TMV) is listed on the Frankfurt Stock Exchange as an MDAX company. Further information on the company can be found at www.teamviewer.com.
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