[Setup] Trying to help a local nonprofit with a Plone site that is not working

[Rick]

I apologize – I am not real technical and have volunteered to try and help out a local nonprofit – I am trying to get access to their error logs but for now all I get when I go to their site is this error – if anyone has any suggestions on where to start looking I would be appreciative.

 

Thanks,

 

Rick

 

Site Error

An error was encountered while publishing this resource.

Error Type: AttributeError
Error Value: type object 'ITinyMCE' has no attribute '__iro__'

---

Troubleshooting Suggestions

• The URL may be incorrect.
• The parameters passed to this resource may be incorrect.
• A resource that this resource relies on may be encountering an error.

For more detailed information about the error, please refer to the error log.

If the error persists please contact the site maintainer. Thank you for your patience.

 

[Nathan Van Gheem]

Can you try starting plone in the foreground? "fg"

If you normally start it with:

./instance start

it'd then be,

./instance fg

Then, please provide a full traceback of the error.

If that isn't easy, please look into the logs and find the full traceback.

Other thoughts, did buildout last run correctly? Did you remember a required product. What version of plone? Do you have many addons, etc. Please try and provide more info for people to help with.

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[ida277]

Hi Rick,

smells like a persistent-utility-error as f.e. described here by Roel
Bruggink:
http://blog.fourdigits.nl/removing-a-persistent-local-utility
http://blog.fourdigits.nl/removing-a-persistent-local-utility

If you're lucky, you can fix your problem comfortably with
http://pypi.python.org/pypi/wildcard.fixpersistentutilities/
wildcard.fixpersistentutilities .

This requires to have access to the filesystem though, do you?

Regards, Ida

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[Jeanie Schwenk]

To add to Nathan's comments, did they recently perform a migration to a more recent version of plone or move the website to a different server?  And, yes, more details please!

Jeanie