plivo failing to start

[emussu]

hello
am running plivo on a debian in virtual box, after a lot of troubles i got plibvo installed but cannot start it. below is what i get, anyone with the same prolem?
in the plivo bin directory there is easy install, do i need to run this again?

Traceback (most recent call last):
  File "/usr/local/plivo/bin/plivo-rest", line 4, in <module>
    from pkg_resources import require; require('plivo==0.1.0')
  File "/usr/local/plivo/local/lib/python2.7/site-packages/setuptools-0.6c11-py2.7.egg/pkg_resources.py", line 2603, in <module>
  File "/usr/local/plivo/local/lib/python2.7/site-packages/setuptools-0.6c11-py2.7.egg/pkg_resources.py", line 666, in require
  File "/usr/local/plivo/local/lib/python2.7/site-packages/setuptools-0.6c11-py2.7.egg/pkg_resources.py", line 565, in resolve
pkg_resources.DistributionNotFound: redis==2.4.9
Traceback (most recent call last):
  File "/usr/local/plivo/bin/plivo-outbound", line 4, in <module>
    from pkg_resources import require; require('plivo==0.1.0')
  File "/usr/local/plivo/local/lib/python2.7/site-packages/setuptools-0.6c11-py2.7.egg/pkg_resources.py", line 2603, in <module>
  File "/usr/local/plivo/local/lib/python2.7/site-packages/setuptools-0.6c11-py2.7.egg/pkg_resources.py", line 666, in require
  File "/usr/local/plivo/local/lib/python2.7/site-packages/setuptools-0.6c11-py2.7.egg/pkg_resources.py", line 565, in resolve
pkg_resources.DistributionNotFound: redis==2.4.9
Plivo-Rest [default] start failed
Plivo-Outbound [default] start failed

[Mike]

Hi,

I think some packages have not been installed correctly (here redis
for python) .
I suggest you reinstall plivo using install script .
Maybe internet connection dropped at time you've installed plivo.

If you still have problem, you can paste here plivo install logs (from
terminal) .

--
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Michael Ricordeau
Co-Founder Plivo

mi...@plivo.com
http://www.plivo.com
twitter @mricordeau
linkedin http://fr.linkedin.com/in/michaelricordeau

[Jayesh]

i am facing same problem. any help?

[derrick bradbury]

I am starting to play around with this as well...same error.. (this was from a minimal centos 6.4 install)

[root@hammer1 plivo]# bin/plivo-postinstall

Traceback (most recent call last):

  File "bin/plivo-postinstall", line 4, in <module>

    from pkg_resources import require; require('plivo==0.1.0')

  File "/usr/local/plivo/lib/python2.6/site-packages/pkg_resources.py", line 3007, in <module>
    working_set.require(__requires__)
  File "/usr/local/plivo/lib/python2.6/site-packages/pkg_resources.py", line 728, in require
    needed = self.resolve(parse_requirements(requirements))
  File "/usr/local/plivo/lib/python2.6/site-packages/pkg_resources.py", line 626, in resolve
    raise DistributionNotFound(req)
pkg_resources.DistributionNotFound: redis
[root@hammer1 plivo]#


Had an issue with PIP not being up to date, corrected that, and still get this error.

I tried:

[root@hammer1 plivo]# pip install --upgrade redis
Requirement already up-to-date: redis in /usr/lib/python2.6/site-packages
Cleaning up...

And it's all clean..

Any thoughts?

[Mike]

Try :

source /usr/local/plivo/bin/activate

pip install --upgrade redis

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[derrick bradbury]

Thanks! That got me around redis.. A whole bunch of other packages were needed:

(For reference, I'm doing this on a Centos 6.4 minimal install...)

This is all AFTER doing and doing the redis update : source /usr/local/plivo/bin/activate

pip install -I ujson==1.9 (Default install is 1.33)
pip install -I flask==0.7.2 (Didn't even try default)

yum -y install libevent-devel
pip install -I gevent

After those, I was able to run the postinstall, and plivo:

(plivo)[root@hammer1 plivo]# ./bin/plivo-postinstall
Plivo postinstall done
(plivo)[root@hammer1 plivo]# ./bin/plivo start
Plivo-Rest [default] started
Plivo-Outbound [default] started


Thanks!

[Mike]

ok, I have pushed some changes in the installer script for Centos and also in plivo package setup.py .