- When do you say no? - Who are your customers? - Do you have any way to measure customer satisfaction? - platform as product
## Done (5 Notes)
- Do you have to have a dedicated product manager? - Recommended reading? Looking for books to read that focus on Platform engineering concepts. - What are the differences between building a platform for typical applications vs building a platform for GenAI applications? (If any?) - FFC - Is the top Predictor for Platform Success: Self-service? - Are inner-sourcing problems the same as open-source problems?