Develop a custom font or typeface that stands out on the page and the screen. From serif or sans serif fonts to handwriting or tattoos, illustrator can help make your typography inspiration a reality.
Hi all! I hope you are all having a wonderful day wherever you are in the world. I am trying to use Illustrator and have not had any issues with it until today. When I open it, it doesn't fully load, there are no tools or anything. I have attached a screenshot to show what it looks like. When I try opening an existing file, it doesn't let me click on it or anything. I have uninstalled it and reinstalled it and the issue remains. I can still use photoshop fine. Please help!
The first thing I would suggest is resetting Preferences in Illustrator. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) as you launch Illustrator. Very often this trick can clean up some corrupted stuff. Did you install any important updates to system hardware such as the computer's graphics board? Even updates to the operating system can sometimes cause problems.
Also, which version of Illustrator are you using? Did this issue happen after running the latest update? Or are you using an older version of Illustrator? It might be easier to see what's going on if you tell us what version of Illustrator you're using as well as your computer's OS and graphics board details.
Hi Bobby, thank you so much for your reply! I have not recently installed any updates to the operating system. I am using the most up to date version of illustrator. I am using a mac, and tried the Option+Command+Shift but it did not work. I am not sure what to do, this is the app I use the most for work and I work remotely so no way of getting anyone else to look at it, but I need it for work tomorrow.
If resetting the Preferences file doesn't work I would try removing and reinstalling Illustrator. If that step doesn't work it might be necessary to do a clean removal and reinstall procedure using the Adobe CC Cleaner tool. The following Adobe web page provides details how to use the Cleaner tool and download links:
I'm sorry to hear about the trouble you're facing with Adobe Illustrator. When the tools and interface don't load properly, it can indeed be frustrating. Since you've already tried reinstalling Illustrator, here are a couple of additional steps you can try along with resetting preferences as suggested by Bobby:
Try Different Workspaces: Sometimes, workspace configurations can cause problems. You can try loading a different workspace by going to the "Window" menu and selecting a different workspace from the list. Also, try resetting them.
I will create an RGB document, create my RGB swatches (the brand colors I use are unsaturated pastel colors) and after working with the file for a while (dragging screenshots in, playing with text layout, etc...) My unsaturated pastel colors will randomly change to a hypersaturated brighter more vibrant color. It really destroys my productivity since I end up having to go back and adjust all colors before export. I never see the actual change occur, its almost as if it happens when I have the window hidden and am looking at something else. The only thing I can image that could be causing this is when I drag in screenshots since they are foreign to the document. I've attached screenshots of what the color starts as, and what it consistently changes to in all my documents.
I've got a user with exactly the same problem. Can't figure out what's happening to her as she's had the issue over two different computers. Completely reinstalling the entire Adobe suite seemed to help on her previous machine. Trying it today on her current machine and see if it helps.
I've been having the same issue. In Illustrator my colors are oversaturated. I have tried to reinstall the app twice and the problem persists. The app color profile matches the documents profile. So I have no idea whats causing this.
Also, when I copy an object from Illustrator and paste it on Photoshop, the color code of this object changes, even though I'm using the same color profile in both apps. My computer is a Macbook pro 13-inch 2017 with Two Thunderbolt 3 ports.
Now, I have tried to change de GPU x CPU view and I got a closer looking color with the CPU On in Illustrator. But, even though the colors are pretty much alike, the RGB color code in Photoshop is completely different than the one in Illustrator.
I have turned on the profile warnings but as soon as I paste the orange rectangle, there are no warnings. Somehow the RGB color codes now match. The visual color is different though , much more saurated on Illustrator still.
This is what I did to get correct color: The monitor color profile has to be the same as the Photoshop and Illustrator color profiles (I've set them to sRGB). The soft proof profiles (have to be the same also - Choose View > Proof Setup to set them). And you have to restart your computer after making all these changes. That was it. Turning the color profile warnings in photoshop and illustrator will help managing color problems in the future.
I could be wrong, but I think this may be the same problem I've been experiencing for months. I've verified this with multiple co-workers, had them test this, and they've had the same problem without ever having noticed it: when you have an sRGB (or working CMYK doc) and place a screenshot Preview on Mac OS (the small thumbnail that appears in the bottom right corner when you make a screenshot), the document will change to either Display (RGB) or Untagged CMYK. Color profile is discarded immediately upon placing the screenshot preview within the Illustrator Document. This has caused much difficulty in the past, having to re-coordinate colors across multiple documents, etc. Even if this doesn't address the same issue as in this thread, PLEASE address this. I've already shown this to an Adobe employee who was sharing my screen, and they were able to see this is a repeatable problem, but unfortunately it wasn't addressed in this morning's new update 27.0. Thanks in advance for any help on this! (Note: Placing a screenshot through File > Place does not have this same problem, so of course there is a work-around, but most people are probably like me and have no idea this is even occurring until it is too late. Command-Z does not undo the profile change).
I'm thinking about purchasing the Buiness dropbox for our small company. We are all Mac based and use the Adobe Creative Cloud programs. Can I link images directly to the online dropbox storage through Indesign and illustrator?
You may be able to embed a web image into a document (assuming InDesign supports that, I have no idea), but to do so you'd have to create a Dropbox share link to each and every image you want to link to and then modify the share link so that it results in the raw image.
I suspect the method you're using is intended to link to files local to the document (same computer, network share accessible to the comptuer, external drive, etc.), and not meant for linking files from the web.
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I'm experiencing an issue in Illustrator where the colors on screen slightly flicker or shift in value. It is especially noticeable on bright, saturated color. It's a little difficult to explain but the video will show what I'm seeing. This is only happening in Illustrator and it doesn't happen all the time. The screen recording is from my Macbook Pro.
This COULD (but shouldn't) be an issue with your graphics card. It's possible your GPU is creating the problem - although I have to imagine, it's within Adobe specifications. Please turn off the GPU functions at Preferences> Performance, and see if that resolves the issue. If so, maybe talk to Apple about this, as the GPU on that model should be sufficient.
Thanks for shedding some light on this. It looks like the GPU setting is the culprit. However, the problem with the flicker only happens occasionaly. Basically turning off the GPU setting and then turning it back on seems to help stablize it. I'm going to see what Apple may have to say as well. I've also had GPU issues with Photoshop.
I have the same issue, and I've resorted to "View using CPU" and then back to "View using GPU" from the View menu. I have a Mac Pro M1.
I don't think this is a GPU issue or a Mac issue, but rather an Adobe one since this doesn't happen anywhere else other than illustrator. I was assuming this was related to the M1 version of Illustrator, but I'm not sure anymore.
I'm experiencing the exact same thing. I'm on a 2018 MacBook Pro with a Radeon Pro 560X 4 GB GPU. I'm also experiencing a number of other really annoying GPU-related problems in both Illustrator and Photoshop. Turning off GPU computing fixes the problem but it also results in a huge loss in performance. Very frustrating.
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