Fwd: IBM
Chandrasekar S
Dear Placement Officer.
Greetings from all of us at Sri Eshwar College
CAMPUS PLACEMENT for 2011/2012 & 2013 Passed out Batch of B.E./B.Tech, Any Post Graduates
@
SRI ESHWAR COLLEGE OF ENGINEERING
Name of the Company : IBM
Date : 16th November 2013
Venue : Sri Eshwar College of Engineering,
Kondampatti [Post],Vadasithur (via), Kinathukadavu, Coimbatore
IBM Would be visiting Sri Eshwar Campus on 16th November 2013 for the below mentioned Job profile to recruit 2011,2012 and 2013 batch students.
I request you to please forward the below mentioned information to the students of your esteemed institute for registration.
Eligibility Criterion
Any Graduate (10+2+3), B.E/B.Tech, Any Post Graduates, Diploma Holders (10+3)
Fluency In Communications Skills (both spoken and written)/ soft skills without any backlog (2011/2012/2013 batch)
Joining Type – Immediate
Job Description
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Ø Remote Infrastructure support delivery
Ø Perform problem cause analysis
Ø Resolve routine customer problem
Ø Ability to Identify Opportunity & Implement Process Improvements
Ø Has technical experience and skills in the areas of problem determination, creativity and analysis.
Ø Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills
Ø Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Ø Browser Support - Internet Explorer
Ø Strong computer skills required
Ø Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Ø Excellent oral and written communication skills.
Ø Excellent customer service orientation
Ø Neutral accent
Desired Skills
Ø Ability to identify basic hardware parts and aware of basic hardware concepts
Ø User level familiarity with at least one e-mail client - Outlook, Notes etc..
Ø Skilled in commercially standard software applications and major desktop operating systems.
Ø Awareness of basic networking concepts and technologies.
Ø Questioning skills /probing skills, as relevant to the issue and level of the caller
Additional Information
Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
Note: Students have to register individually in the link given below on or before 4.00 pm of 13/11/2013. Registration is mandatory for the drive.
Please note there is No Registration Fees
College Buses are available for candidates from
Kinathkidavu- 8.30 am
Routes to reach the college
From Coimbatore- Ukkadam-Polachi main road-Kinathukidavu-Sri Eshwar College of Engg
From Pollachi- Coimbatore main road-Kinathukidavu-Sri Eshwar College of Engg
Thanks & regards
Dr.S.Chandrasekar
Placement Director
Sri Eshwar College of Engineering
Coimbatore