Urgent requirment for Level 2 Store Support in TX

[Mithlesh Singh]

Hi ,

 

I hope you are doing Great.!!!!

 

I have very urgent requirement for below position, please have a look the Job Description as below and if you are interested kindly send me your updated resume ASAP.

 

Mandatory Technical / Functional Skills	• Must have a minimum of five years' experience with PCs, Windows OS, and Microsoft Office products • Must possess strong customer service skills, excellent oral and written communication skills, and be able to handle multiple tasks at once • Solid understanding of Traffic Counting systems • Working knowledge of network fundamentals • Understanding of computer hardware • POS/retail experience preferred • Must have PC advanced troubleshooting skills • Ability to work independently • Ability to follow schedule and meet deadlines • Ability to follow process • Strong attention to detail • Ability to interact with 2nd and 3rd party support staff • At ease in working with customers, partners, and suppliers at all levels within the business
Roles and responsibility	• 60% - Provides exceptional customer service to store personnel through production monitoring/trouble shooting and Tier 2 incident management.  Assumes responsibility for maintaining brand service level agreements from a Tier 2 incident management perspective.  Acts as an additional point of escalation for level I and level II analysts. • 20% - Administration of the application deployment process to the field for new stores and relocations.  Responsible for adherence to software vendor application update/patch schedule for stores. • 10% - Interaction with Vendor to assist in trouble shooting and escalation issues as needed. • 10% - Administrative – Tracks time in time tracking tool, attends weekly status meetings and other meetings, maintains incident tickets, emails, and other documentation.
Desirable Technical / Functional Skills	Works on more difficult or critical issues escalated from others.  Relies on past experience in addition to general instruction to perform the functions of the job.  Typically works on multiple small to large IT projects that require increased skill in multiple technical environments.  Develops solutions requiring analysis and research.  Provides technical and process guidance to others. Provides team and project leadership to others.
Total experience in required skill (years)	5+ years
Work Location	Columbus, Ohio

 

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Regards

Mithlesh Singh

Technical recruiter

IDC Technologies, Inc
1851 McCarthy Blvd                                                                        

Milpitas, CA 95035

Direct-408-668-9259

Mailto: mith...@idctechnologies.com 

 Gtalk/Yim- singh.mithlesh35

Please connect with me on Linked

: www.linkedin.com/pub/s-mith/81/27a/690/

Website: www.idctechnologies.com