In today's tough economy, keeping customers means providing them with an excellent digital experience, but achieving that can be a challenge. How can we know if we're doing it right? Can we measure it, tie it to profits, and make better decisions because of it? Don't worry, we've got you covered!
We've collected some resources to help you keep tabs on your customer experience and get the answers you need. With this information, your business can stay strong and competitive, even when times are tough. We hope this helps! |
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Focus on digital experience |
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How often do you hear the vague advice to "measure more" or "focus on the customer" without any concrete guidance on how? Engineering and product metrics like change failure rate and MAUs may provide clues, but to truly understand your customers' experience, your entire team needs the metrics to see your software through their eyes.
This new Digital Experience Guide gives you the best metrics, tools, and methods to capture digital experience, so that you can prioritize what matters most to your customer.
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The Crash Free Users score in Raygun is a perfect indicator for development teams who care about software quality to focus their efforts. It tells you what percentage of users didn’t encounter a crash or error while using your software and is an ideal north star to gauge the overall quality of your software. This gives developers and tech executives a common language for how to measure and improve their app’s user experience. |
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What are Core Web Vitals, and why should you care? Let’s power through the essentials of CWV, CX and their impact on $$$. This is written with the busy software executive in mind - so we’re sticking to a clear, big-picture view of metrics, user experience and revenue. |
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There have been plenty of powerful new releases at Raygun this quarter:
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Raygun API Beta now open to everyone |
We’re excited to announce the official Beta launch of the Raygun API, allowing you to extract, manipulate, and visualize insights from your account in innovative ways. This is included with all Raygun plans, and is now readily available to customers of all sizes. Read more to get started. |
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Raygun4PHP version 2.3.1. released |
We switched to iconv to convert from ISO-8859-1 instead of the deprecated utf8_encode to improve support for PHP version 8.2. Learn more. |
Raygun4Maui provider for Crash Reporting |
We've launched Raygun's Crash Reporting Provider for MAUI .NET called Raygun4Maui. Take it for a test drive here and let us know what you think. |
APM Agent update - version 1.0.1465 |
On-demand activated billing alerts (plan owner feature)
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When this billing alert is enabled, we will send you a notification when you've used all your reserved events for the month for a given product and have transitioned to on-demand rates. You can enable on-demand activated email notifications from the billing section in the plan overview page.
Learn more |
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Founder & Friends – Microsoft Teams for Raygun Alerting |
Speaking of great user experience, many of our customers use Microsoft Teams and with the recent release of the highly anticipated Microsoft Teams for Alerting integration, you can be notified about those user experience issues directly in Microsoft Teams.
So on this next episode, JD is joined by Sumitra Manga, Engineering Team Lead at Raygun. Sumitra has been leading the charge on this recent release. She’s here to explain why the integration with Microsoft was important, what it means for the workflow of Raygun customers and how to get it smoothly set up.
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The 2023 guide to React debugging |
Become an expert in React debugging with our 2023 guide! This comprehensive article covers everything from the most common bugs encountered in React to the best practices for debugging. |
C# performance tips and tricks |
Discover the secrets to boosting the performance of your C# applications with our performance tips and tricks guide! As big fans of .NET and with years of experience optimizing large-scale data at Raygun, we're excited to share some of our favorite C# optimization techniques. |
Debugging tips for common issues in Cloud-based apps |
Struggling with debugging cloud-based applications? This article has got you covered! Debugging in a cloud environment can be complex, but with our expert tips, you'll be able to identify and troubleshoot common issues with ease. |
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You’ll likely be hearing about the API in every newsletter for a while - we are well and truly on a path to be API-first, and are committed to make all of your Raygun data available to you via the API eventually.
Our next endpoints aim to make life easier for all of the plan owners and team managers amongst you who regularly onboard new folks to Raygun. We’re building capability to bulk invite team members to your Raygun plan, and to add them to specific teams on your account. A small step for the Raygun API, a huge time saver for you! |
Onboarding & setup improvements
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Naturally, we care about our own customer retention as well! So, we are currently going through a major review and updates of our setup instructions for all our 106 (!!) different providers across our products, to make them easier to follow, provide better and up-to-date code examples, and add references to supporting resources. If you’ve struggled with setting up an application in Raygun please do let us know, your feedback is important to us. |
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Thanks for reading this issue of Raygun Quarterly! If you have any feedback on what else you’d like to see from this newsletter, please reply with your suggestions. |
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Raygun Ltd. L2, 14 Allen Street, Te Aro, Wellington, 6011, NZ |
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