Looking for Online Order Taking Services in USA!

[mark tallis]

An online order taking services business is meant to help increase a
company’s sales. This multibillion dollar business operation seems to
have no end in sight. Just about any type of business that sells a
product or service must take orders. In the old days people were only
able to buy what they want during regular working hours. The most
forward thinking companies enabled telephone ordering. This has now
grown to the point where orders are placed via the Internet as well.
This demand from customers for service now and the need of companies
to meet the demand has enabled the growth of offshore call center
services.

With the growing number of advertisements pushing products at
customers worldwide, an online order taking service is necessary to
take all those orders. These services enable customers and potential
customers to buy what they want when they need it. That is they are
available 24-hours per day – making it easier for someone to buy
anytime.

Many contact centers have operators availabe to take your orders if
you are uncomfortable with buying online. A live person will talk you
through the process of ordering via telephone whether you are using a
credit card or debit card. Online order taking services know the value
of data privacy so they work hard to ensure your information is kept
private and secure. Credit card processing is part and parcel of the
services offered by an online order taking service centre regardless
of where the call center is located.

An online order taking services business does much more than take an
order. They also represent your company by answering the queries of
potential and even current customers. Once an advertisment or
informercial is aired or seen, many potential customers will call,
email or visit the company’s website for more information. Having a
contact center dealing with these queries ensure that potential
customers can get answers when they need it 24-hours per day 7-days
per week. Missing that first call may mean the loss of a sale. If this
happens each time an advertisment is seen, the lost profits from
having an unmanned ‘sales desk’ can really add up.

Any good call center business will offer reliable shipping and
fulfillment services along with order taking. If shipping is a
problem, sales will decrease as customers avoid the hassle. Offshore
call centers work with you or your company’s shipping agents to ensure
that orders are shipped off quickly.

Some call center businesses will be able to tie into the order taking
services some aspect of upselling and cross-selling to customers. One
call center with 8+ years of experience in upselling and cross-selling
is InSO International Call Center. With opertaions in both the USA and
India, InSO is able to sell exisiting customers new or related
products for your company.

InSO takes customer service support to a new level and as such their
trained staff of call center agents will work hard to keep your
customers happy. Happy customers translate into increased sales as
they will also be repeat customers. A good customer support call
center will also lead to word of mouth advertising for you and your
company as loyal customers spread the word. One of the biggest killers
of a company is bad customer service. InSO knows this and makes all
effort to ensure customer loyalty by giving ony the best support for
your customers.

It can be expensive for a company to maintain or set up an inhouse
call center to handle their sales. This is even more so if done 24-
hours per day 7–days per week. It makes more sense to outsource to an
offshore call center. Such an establishment would have already have
in place the expertise, equipment and staff needed to handle inbound
call center services as needed. InSo is one such company.

To find out what a a call center business can do to keep your business
in the black, visit InSO International’s website at www.inso.us or
chat with a knowledgeable call center agent at 626-531-6080. If you
prefer you can use the instant messaging feature on the website
(www.inso.us) for immediate contact or send an email.