Ik Multimedia Syntronik 2

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Cinda People

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Aug 3, 2024, 3:25:29 PM8/3/24

to piggpotnorick

Syntronik in stand-alone mode produces notes just fine. But...When in AU mode via either AUDIOBUS 3 or AUM it plays back at a pitch either a 1/2 or full tone higher than the actual pitch. I need to use Syntronik as an AU so this really blows.

We did just want to reach out here directly and keep you guys filled in. We can confirm this behavior has been reported to our development team and should be resolved in an upcoming update. Be sure to keep an eye out for this update in the Apple App Store. We apologize for the inconvenience and in the meantime please feel free to try the workaround listed above.

A couple of other things though:
1. Restarting the AUv3 host has had no effect so far.
2. There seems to be a bug when reporting a tech issue on the IK site. I tried to do a report from my iPhone and got a blank screen after the 'Send' button was clicked. Same on a desktop computer. Just mentioning it here as I couldn't get communication going via the IK site.

@Ryan_IK @ikmultimedia has this issue been fixed? I suspect I am having problems with the Syntronik AU because of this. The audio is playing 1 semitone lower, and Syntronik - my otherwise go-to synth app on ios, has been unusable for a long time now.

@gosnote said:
@Ryan_IK @ikmultimedia has this issue been fixed? I suspect I am having problems with the Syntronik AU because of this. The audio is playing 1 semitone lower, and Syntronik - my otherwise go-to synth app on ios, has been unusable for a long time now.

Just bumping this up in hopes that @Ryan_IK and @ikmultimedia can give an indication on the status of this bug fix. I can also confirm that this is specifically an AUV3 issue as IAA is working fine. I'm mildly persistent on this because I have a ton of BM3/Cubasis projects relying on Syntronik AU. I really hope there's going to be a fix soon ?.

Thanks for everyones patience while I got back. We can confirm this behavior has been reported to our development team and should be resolved in an upcoming update. Be sure to keep an eye out for this update in the Apple App Store. We apologize for the inconvenience and in the meantime please feel free to try the workaround listed above.

It's getting onto a year and this is still an unresolved issue. On the back of the Sampletank 4 shemozzle, I'm officially washing my hands of these clowns who call themselves 'IK Multimedia'. You will never see another cent from this musician. Get your act(s) together! You oughtta be collectively ashamed of yourselves.

@Vaultnaemsae We are sorry to hear of your overall experience and that you no longer wish to use our products. We hope you do change your mind on the topic and if there is anyway we can help directly with any other issues please let us know. I am available here via PM.

This particular behavior's cause in Syntronik iOS was identified by the team, so we should be seeing something shortly. I don't have a concrete information on a release. Be sure to keep an eye out for the next update. Hopefully this helps change your mind here.

OT Please do note, we have recently updated SampleTank 4 with some great improvements. If you haven't snagged the update, make sure to do so now. Shoot me a PM if you need any help getting the update.

@TheOriginalPaulB Our team has been working diligently to figure out this issue, while also covering some other great stuff, which I think everyone here will be interested to see. Make sure to stay tuned to our news letter to be the first to hear of our upcoming development.

@Ryan_IK said:
@Vaultnaemsae We are sorry to hear of your overall experience and that you no longer wish to use our products. We hope you do change your mind on the topic and if there is anyway we can help directly with any other issues please let us know. I am available here via PM.

@hansjbs Sorry if I came off a little strong, I wasn't sure if you were having the same Syntronik issue and I wanted to make sure you let you know we are listening. If everything is working for you, carry on!

@Vaultnaemsae Would you mind shooting me a PM with your ticket numbers? I can take a look at what happened in your contacts with us. I can assure you the update is coming soon and the cause of this behavior as well as a fix has been identified.