Pandora Box Support

[Emmaline]

Ifyou are an independent, self releasing artist, you can have your music delivered to Pandora by an artist aggregator or distributor of your choice. Go here for more information on how to partner with Pandora. If you are already working with an aggregator or distributor, make sure to opt in or check the box to have your music distributed to Pandora.

If your music is spinning on Pandora, claim your AMP profile at amp.pandora.com/claim-artist. If you work at a label or distributor in a direct deal with Pandora, please contact your Partner Manager for access.

If your music is spinning on Pandora, claim your AMP profile then download the latest Pandora app from the iOS App Store or the Google Play Store. Log in using the same email and password you use to log into AMP, and tap your artist name in the menu of the app.

If you are designated as the Owner of an account, you can add or remove members of your team on AMP by selecting Team Management from the drop-down menu in the top-right corner of your dashboard. If you do not have this option but would like to invite other team members, you can request access by emailing us at amp-s...@pandora.com.

Cover Photos allow you to submit a high resolution landscape photo of the artist that will appear at the top of your Artist page on Pandora. To upload a Cover Photo, click on the pencil icon that appears under the blue banner by the circular Artist Profile Photo.

The credits on Pandora are delivered to us by labels and distributors. Artists can submit credits to their label or distributor in the standard DDEX RIN format, or whichever method they require. They will then deliver the credits to Pandora with your music.

Pandora supports credits from both new deliveries and updates. For new releases, include all of your credits along with the first delivery of your music. For music that has been previously released, most distributors allow you to add information in an update to Pandora.

For the quickest answer to your support and general questions please use our search bar or select the category that best fits your question. Most questions about the service or support can be answered using our Support Center.

Pandora for Business allows you to use Pandora music in a place of business. Pandora and Pandora One internet radio is for personal use only. If you are playing Pandora over loudspeakers at your business for your clients or customers, this is considered commercial use and is not permitted by Pandora's standard music licenses or Terms of Use.

When playing or performing music in public (like in your business) you must also adhere to US Copyright Law and obtain and pay for the proper music licensing. Whether it's a coffee shop, shoe store, medical office, hotel, spa, gym, hair salon, you name it -- a business must have the proper licenses to play music.

Yes, you will need a free Pandora account to use the Pandora for Business service. If you do not already have one, you will be prompted to create one during the activation process of your Mood media player. Or you can create one for free at www.pandora.com.

Through Mood Media's Manage Account area you can manage your business contact information, billing preferences and credit card information, subscription information, store location information, and more.

Mood Media Corporation is a leading in-store media specialist that uses a mix of music, visual and scent media to help its clients communicate with consumers with a view to driving incremental sales at the point-of-purchase. Operating through its two principal divisions; In-Store Media and Retail Point-of-Purchase; Mood Media Corporation works with more than 800 retail chains in more than 40 countries throughout North America, Europe, Asia and Australia. Mood Media is the exclusive partner with Pandora to provide the fully licensed version of the service to businesses.

Yes, the music licenses that Mood Media provides cover the vast majority of all businesses to use Pandora for Business, with just a few exceptions. Mood Media standard music licenses are not for use for bowling, skating, choreographed or organized dancing (such as dancing in dance studios, ballrooms or discotheques), aerobic or other similar forms of entertainment or physical activity or where an admission is charged; any instructed health club classes; or as Music on Hold or in any other manner not specifically authorized herein.

No, Pandora for Business is a month-to-month subscription with no minimum commitment period. Please note that a Mood Media player is required to be able to access Pandora for Business (this is included when you sign up).

Pandora for Business is currently only available for businesses located in the United States. Mood Media takes care of applicable copyright fees for your use of the Service as authorized by Mood Media's Terms of Service.

Yes, you can use your existing Pandora account. You can also create a new account specifically for your business. During the player activation process, you will be asked to provide a Pandora account or create a new one; you can decide at that time what will work best for you.

A subscription consists of one media player and a recurring monthly subscription fee. Each media player has one Pandora output zone; this means you can play one Pandora station at a time from one player. Therefore, you need one (1) subscription for each different area of your business that requires a unique zone of music, including at least one (1) subscription for each location.

Yes, you can associate one Pandora account to multiple Mood Media players and those players will have access to the same stations. Please note that this does not mean that the exact same song will be playing at the exact same time in all locations; this simply means that music related to a given station will be played to create a consistent experience in all of your locations.

You also need a subscription and media player for each unique area or "zone" of a single location. For example, if you have a restaurant and want to have one Pandora station playing in dining area but want a different Pandora station playing in your bar area, you will need two subscriptions and two media players. Here are a few examples:

Mood Media licenses do not cover other sources of music. Jukeboxes, karaoke, DJs, and live music require separate additional licensing from performance rights organizations. Visit pandora.moodmedia.com/licensing for more information.

Yes. Mood Media has been working with businesses of all types and sizes for many years and has devices connecting via the Internet in tens of thousands of business locations. It is 100% secure and does not interfere with other network processes.

Any standard amplifier with RCA inputs should be compatible with the Mood media player. The Mood media player comes with an RCA cable. For more information, you can view the ProFusion iO product specifications.

A wired broadband connection with consistent bandwidth of at least 150 Kbps (e.g. DSL or Cable Internet) is required for Pandora for Business. Dial-up and ISDN connections are not supported. Satellite Internet connections may not provide consistent playback, especially when a dial-up "upstream" connection is used. If you are not sure of the speed of your internet connection, you can test your connection speed at any of the following sites:

IMPORTANT NOTE: The minimum bandwidths listed above are recommended for typical usage. If your internet connection is also seeing heavy usage from other activities (ex. credit card machines, cash registers, computers), additional bandwidth may be required.

Mood Media offers a 12-month warranty on all new media players for the Pandora for Business service. This 12-month period begins on the date the player is shipped. Mood Media will replace defective media players at no cost during this 12-month period.

Please note that the warranty does not cover: any equipment other than the Media Player; damage to the Media Player caused by the negligent or willful acts of you, your employees, agents or business invitees; theft; vandalism; water (or other liquids); fire; lightning; wind; snow; acts of God; or power surges.

If you believe your media player is defective, please contact Mood Media Customer Service at 800-929-5407 to troubleshoot your player. In many cases player issues can be resolved over the phone. If it is determined that the media player is defective, Mood Media will "advance replace" a new player and send you a Return Shipping label for you to return your defective player to Mood Media.

Subscriptions: Because there is no long-term commitment, you can choose to end your Pandora for Business service at any time. Service will remain active until the end of the current billing cycle. No partial or prorated refunds are given.

Media Players: Pandora for Business media player returns are accepted within 30 days from the date the media player ships. Refunds for players returned in like-new, working condition will be given during this 30-day period only. Customer is responsible for return shipping of the player. Please contact Mood Media's Client Satisfaction at 800-929-5407 for refund authorization and instructions on returning your media player.

Note: If you're status is past due and you want to use the same card you might need to reauthorize the that card for recurrent billing with your bank. In this case you do not need to enter the card again.

1) Login to My Account at pandora.moodmedia.com.

2) Select "My Subscriptions."

3) Click "Details" next to your subscription -- your payment history will be displayed at the bottom of the page.

You can also try our customer support line and talk with one of our representatives toll free. Please keep in mind that call wait times may vary depending on volume. We have a call back feature that can be enabled for your convenience. Please listen for instructions.

Edit 10 days later: At a bare minimum it would be nice to atleast be able to choose which stations got sent to the Ionic. It seems to be completely arbitrary in the stations it chooses. At least let the user select which stations should be synced, and if there is a technical reason why that station can't be synced, report that to the user. The guesswork is frustrating and slow. I actually had to delete all my stations but 3 well curated ones to work around these limitations. Now when I listen to something new I have to remember to delete the station or risk it getting synced to the Ionic and replacing another station.

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