Hooker J
We are sorry you feel that way. We will do what it takes to remedy the situation.
I checked back in our records and it seems our support team is still waiting on some answers to necessary questions we asked you back on Jan 11, 2016 in order to help you with your printing issues. We must require answers to these basic questions in order to help you. This gives us a starting point to resolving your issues. As you know, there are hundreds of 3D printers out there and hundred's of different styles to print. For instance, if you have a bowden setup, any hot-end would require larger amounts of retraction compared to a direct drive setup. If you print fast, any hot-end would require higher printing temperatures to operate. The list goes on for over one thousand combinations of slicing printer and hardware setups. This is the beauty of 3D printing in the RepRap community as everyone knows it. These types of printers and upgrades require exploration as it would be hard for us to cover every printer and setup.
If you do not wish to accept our guidance and support, we are happy to offer you a full refund with the return of your items.
Please let us know how you wish to proceed and we will do what it takes to make you happy.
Thank you for supporting us on Kickstarter.
Regards,
The B3 Support Team