suspect file comes up every time I start Picasa Starter

[Huck Rorick]

Every time I start Picasa Starter a get a message from Norton anti-virus that it has discovered a suspect file and removed it.

When I click Run Picasa in Picasa Starter, Picasa doesn't start.

If I exit Picasa Starter and start it again, it says the Picasa is already running.  I go and delete the text file (I forget the name at the moment) that tells PicasaStarter that Picasa is running.

Here is the problem report from Norton.  Any suggestions?

  

Filename: cbc8c166b3afe4a32114ae7882d0efb0

Threat name: WS.Reputation.1Full Path: p:\picasadata\google\picasa2\cache\feeds\cbc8c166b3afe4a32114ae7882d0efb0

 

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On computers as of 

11/15/2016 at 6:11:16 PM

 

Last Used 

11/15/2016 at 6:13:16 PM

 

Startup Item 

No

 

Launched 

No

 

Threat type: Insight Network Threat. There are many indications that this file is untrustworthy and therefore not safe

 

 

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cbc8c166b3afe4a32114ae7882d0efb0 Threat name: WS.Reputation.1

Locate

 

 

Very Few Users

Fewer than 5 users in the Norton Community have used this file.

 

Very New

This file was released less than 1 week  ago.

 

Medium

This file risk is medium.

 

 

____________________________

 

 

Source: External Media

 

Source File:

cbc8c166b3afe4a32114ae7882d0efb0

 

____________________________

 

File Actions

 

File: p:\picasadata\google\picasa2\cache\feeds\ cbc8c166b3afe4a32114ae7882d0efb0 Removed

____________________________

 

 

File Thumbprint - SHA:

4e47913f44a23e74e84a32107dcd5462f7d8b4293f1ab247cbca8e3b6e4d8677

File Thumbprint - MD5:

Not available

 

[earlboss]

Hi Huck:

That looks like a false positive from Norton.  I have the same file in my database at the same location, and I don't have a problem.

The problem is that norton hasn't seen that file in many other people's systems so it is scared it might be something bad.

Here is a norton paper on the message:  https://community.norton.com/en/forums/clarification-wsreputation1-detection 

I suggest you mark it as a false positive and tell norton to leave it alone.

Earl

[Huck Rorick]

thanks earl,

Things have been behaving strangely.  I didn't do anything with Norton.  Started PicasaStarter.  At first nothing happened.  Picasa didn't start.  No message from Norton.  Then, after a long time, Picasa started.  I exited.  Next time I ran PicasaStarter, Picasa started right away.  Now it seems to be working normally.  No idea why.

On Tuesday, November 15, 2016 at 6:25:41 PM UTC-8, Huck Rorick wrote: