Fwd: Fw: Re: Mandatory Passenger Contact Insertion

[Pakistan International Airlines]

Dear All,

This has reference below email received from PIA HQ and our previous emails on the subject.

Once again you are advised to please fallow the Head Office instructions rigidly to insert passenger contact number in the PNR that is mandatory requirement.

 

 

This refers our earlier communication on mandatory passenger contact insertion in PNRs.

 

We have encountered situations where PIA Contact Centre is unable to advise passengers about change in flight status such as flight delays, early departures, cancellations etc.  In most such cases only agent contact is available and when agency is closed and any change in flight status occurs after normal office hours, PIA Contact Centre is unable to communicate such changes to the passengers.

 

Despite previously stating very explicitly about possible repercussions of not inserting passenger personal contact in PNRs, still a significant chunk of PNRs are missing passenger personal contact details resulting in often mishandling and annoyance of passengers. It is once again reiterated that passenger contact is mandatory in PNRs at point of origin, transit and turnaround.  

Management has taken a serious notice of this non conformity. Any financial liability incurred to PIA as a direct consequence of non compliance to Code of Conduct on account of non insertion of passenger contact will be collected from the agent along-with heavy fines as per policy. A repeated violation may result in delinking of the agent from PIA reservation system.

 

Kindly circulate this information to all selling outlets of your sales territory with copy to System Standards & Support.

Sha

for

G N Shaikh

Country Manager Malaysia

PIA-KUL

Tel:  603-21425444

Fax:  603-21418627

HP:  6017-8878900

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed.If you have received this email in error please notify the system manager.Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company.

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Sha

for

G N Shaikh

Country Manager Malaysia

PIA-KUL

Tel:  603-21425444

Fax:  603-21418627

HP:  6017-8878900

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BRgds

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G N Shaikh

Country Manager - Malaysia
Pakistan International Airlines
HP: 60178878900
Fax: 03-21418627 Off: 03-21425444 / 5564
Email: piac...@gmail.com, kul...@piac.aero