Completed job not sending email nor generating results using Results link

[David Bradshaw]

Good afternoon Phyre2 Developers,

Thank you for a great tool!! I am unfortunately having trouble with my latest run in Phyre2. 

I submitted a protein sequence under intensive mode using traditional Phyre2 (Unique Job Id = c5537993c32d3c43) and it seems to have finished okay. But I never received an email with the results (not in my junk folder either), or do the results generate on my web browser (Microsoft Edge) when I click Results under View past jobs in my account (david.b...@usda.gov). A pdf of the webpage is attached.

Please note the link does not generate results using Google Chrome on my laptop nor on my smartphone. 

Is there anything that I am doing incorrectly, or is this a bug, or something else?

Please let me know if you need any other information. 

Thanks for your time and help. 

Sincerely, 

David Bradshaw

[Powell, Harry]

Hi David

I'm really sorry I didn't reply sooner - entirely my fault; I just missed reading your e-mail.

It looks (at first sight) that your job has uncovered a bug in the report generation for Phyre2 - I'll delve into it and see what I can do to fix it.

Harry Powell
—
Dr Harry Powell
Structural Bioinformatics Group
Dept. Life Sciences
Imperial College London
harold...@imperial.ac.uk

Phyre2 Developer
www.imperial.ac.uk/phyre2 <http://www.imperial.ac.uk/phyre2>
Twitter for server news
twitter.com/phyre2server <http://twitter.com/phyre2server>


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[Powell, Harry]

Hi David

I've implemented a workaround that copes with your job - it looks like one of the underlying routines failed (technically, I think it's in the "poing" job that tries to build flexible parts of the intensive mode model, but I'm not very familiar with that code so I could be wrong), so I now check that the results exist before building the Phyre2 output page.

If you check the output pages I hope there's something useful for you now -

https://www.sbg.bio.ic.ac.uk/phyre2/phyre2_output/c5537993c32d3c43/summary.html

Again, I'm really sorry to have not responded sooner.

Best wishes

Harry Powell
—
Dr Harry Powell
Structural Bioinformatics Group
Dept. Life Sciences
Imperial College London
harold...@imperial.ac.uk

Phyre2 Developer
www.imperial.ac.uk/phyre2 <http://www.imperial.ac.uk/phyre2>
Twitter for server news
twitter.com/phyre2server <http://twitter.com/phyre2server>