95 Solar Screen

[Bok Wykes]

Verosolfabrics are also easy to maintain, dust can be removed with a soft feather duster or vacuuming with a soft brush at the lowest position. When intensive cleaning is required the colored (room) side can be cleaned with a wet cloth. NEVER use an alcohol or ammonia-based cleaner (such as Windex) on Verosol fabrics or allow those cleaners to come into contact with the silver side of the shade. Verosol fabrics cannot be ultrasonically cleaned.

Both situations must be addressed within a week or the fabric may develop a memory for the wrong position (hour glassing if allowed to hang free, or the zipper folding over) and will require purchase of a replacement panel.If it is determined that a factory defect caused it, if reported before 60 days from receipt of the original order, replacement parts and shipping are free. If reported 61 days or more after receipt of the original order, replacement parts are free BUT YOU PAY SHIPPING.MOTORS

Sponge with a solution of one cup mild detergent with one cup household bleach in three gallons of water. Avoid rubbing too hard. Rinse thoroughly with clear water and air dry by hanging shade in a roll down position. If you see mildew on the fabric or do not see any but know it is a problem in your area periodically scrub or sponge the fabric with a commercial mildew remover or 1 part bleach to 3 parts water and rinse thoroughly. Avoid skin and eye contact when working with bleach solutions.

The tracks or cables must be hosed down on a regular basis to make sure they are clear of dirt and debris before lifting or lowering the shade, or it will not function correctly. Not doing so will void the warranty. If installed high up or on a second story, any equipment or labor needed for the initial installation could be needed for cleaning. We do not cover such labor costs.

For Citadel Zipper Track shades, lubricate the zippers and PVC inserts or the extruded zipper channel (as applicable) inside the rails with a dry silicone spray regularly to ensure smooth operation. Video: How to Lubricate Citadel Tracks This is the lubricant recommended:

The tracks must be hosed down on a regular basis to make sure they are clear of dirt and debris before lifting or lowering the shade, or it will not function correctly. Not doing so will void the warranty. If installed high up or on a second story, any equipment or labor needed for the initial installation could be needed for cleaning. We do not cover such labor costs.

Lubricate the zippers and PVC inserts (or the extruded zipper channel as applicable) inside the rails with a dry silicone spray regularly to ensure smooth operation. Video: How to Lubricate Citadel Tracks This is the lubricant recommended:

North Solar Screen, LLC. warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions. The limited warranty is extended to the original residential purchaser only, or for the original purchaser of shades installed in commercial, institutional, or multi-tenant facilities in the original window for which it was installed. We cannot be held responsible for shipping warranty replacement parts or shades out of the continental US.

NOT COVERED: Vandalism, improper operation, customer installation, any installer fees (North Solar Screen will not assume responsibility for any labor installation problems, including NBI and installation of replacement of in-warranty parts), wear on cords, scuffing/scratching of mylar film, chains pulleys and locks, rusting of dcor bar, change of color from continued exposure to strong sunlight, damage to exterior shade and/or motor when not retracted in windy conditions. We reserve the right to request specific pictures/videos detailing the problem to send to our factory for inspection and final decision. We may require you to speak to factory personnel for assistance troubleshooting to determine what parts need replacing or if the product needs to be remade. We are not responsible for the payment of any labor associated with the re-installation of parts or shades. Battery life is estimated based on raising and lowering the shade once daily. We do not warranty batteries. Estimated battery life for a single 12 volt wand is about 1-1.5 years. A Booster Battery Wand extends battery life to about 2 years. The life of the battery depends upon the weight of the material and how often it is used per day. Average battery life is about 1.5-2 years depending upon those factors.

Somfy Warranty: Somfy warrants their motors and motor control systems to be free from defects in materials and workmanship under normal and proper use for a period of five years starting from the date stamped on the motor. Mechanical, electrical and electronic accessories are warranted for one year from the date of invoice. SOMFY 5 Year Warranty (pdf)

RollEase Motor Warranty: Rollease warrants its battery powered DC motors to be free from defects in materials and workmanship for 5 years when installed properly and operated under normal use from the date stamped on affixed label on each device.

Inspection of Defect: We reserve the right to inspect shades to determine if there is a manufacturing error. Please do not return shades unless we request it. Returns MUST be put in a box and then shipped to us. Returns MUST be shipped in a box and packed well to prevent damage. Freight is not covered. Inspect all cartons immediately for damage. Please do not accept your shipment if the cartons are damaged.

Since it is very pliable, vinyl can easily be scratched and caution needs to be exercised when working with the material. Make sure that you can remove any insect screens you have in the openings so you can clean both sides of the vinyl.

Clear vinyl should be cleaned regularly to remove dirt. Abrasive cleaners cannot be used on window vinyl. Cleaning should be done with a mild vinyl cleaner or basic mild neutral soap such as Ivory or Lux mixed with lukewarm water. Rinse thoroughly with water. Do Not Use Detergents.

Use the IMAR 313 Clear Vinyl Clean & Protect provided with your shades to help protect the vinyl and help it operate well in humid conditions. Once or twice a year is usually sufficient; apply when vinyl appears dull. To use, shake container well. Spray on lightly. Wipe off and buff with clean cloth. (Do not use paper towels). If installed high up or on a second story, any equipment or labor needed for the initial installation could be needed for cleaning. We do not cover such labor costs.

North Solar Screen, LLC. warrants that its window treatments will be free from defects in materials and workmanship for as long as the original residential purchaser owns the product, provided that the product was installed properly and in accordance with the installation instructions. The limited lifetime warranty is extended to the original residential purchaser only, or for the original purchaser of shades installed in commercial, institutional, or multi-tenant facilities in the original window for which it was installed. We cannot be held responsible for shipping warranty replacement parts or shades out of the continental US.

NOT COVERED: Vandalism, improper operation, customer installation, any installer fees (North Solar Screen will not assume responsibility for any labor installation problems, including installation of replacement of in-warranty parts), change of color from continued exposure to strong sunlight, damage to exterior shade and/or motor when not retracted in windy conditions. We reserve the right to request specific pictures/videos detailing the problem to send to our factory for inspection and final decision. We may require you to speak to factory personnel for assistance troubleshooting to determine what parts need replacing or if the product needs to be remade. We are not responsible for the payment of any labor associated with the re-installation of parts or shades. Battery life is estimated based on raising and lowering the shade once daily. We do not warranty batteries. Estimated battery life for a single 12 volt wand is about 1-1.5 years. A Booster Battery Wand extends battery life to about 2 years. The life of the battery depends upon the weight of the material and how often it is used per day. Average battery life is about 1.5-2 years depending upon those factors.

The best way to maintain the optical clarity of film shades is to avoid the dust adhesion caused by the natural static that occurs with all mylar shades. We recommend a light feather dusting on a regular basis. It helps to spray an anti-static aerosol on the dusting implement. Look for electronic anti-static sprays such as 3M and Endust for Electronics, available at home improvement centers, hardware stores and cleaning supply companies.

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