Re: PhotoCloud Frame APP

[Martin Vysny]

Hi Stuart,
thank you so much for your support!

Unfortunately the in-app purchases go through the Google Play services.
You need to be logged in to your Google account. Does Google Play work
correctly on your TV Box device? Can you purchase other apps for example?

Alternatively you can purchase PhotoCloud on your Android phone if it
uses the same Google account as the TV Box does. The PhotoCloud purchase
is tied not to a device, but to a Google account, and thus the purchase
will unlock PhotoCloud on all devices tied to the same Google account.

Best regards,
Martin

On 6.7.2021 0.19, Stuart Lipoff wrote:
> Hello-  I tried to do an in-app purchase but when it asks me for my
> Google Play password, I get an error message that the password is
> invalid.  I am working with an Adroid TV Box ver 5.1.1
>
> Thanks,
>
> --
> Stuart Lipoff
> 2877 Paradise Road Unit 205
> Las Vegas, NV 89109 USA
> home +1.617.964.7577
> office +1.617.244.3877
> fax +1.617.249.0369
> cell +1.617.529.2125
> email s <mailto:s...@ipaction.com>.lip...@ieee.org <mailto:lip...@ieee.org>
> web http://www.ieee-cesoc.org <http://www.ipaction.com>

[Y.M. Douek]

Thanks.

I am logged into the google play store. But still not helping?

> On 7 Jul 2021, at 12:04, Martin Vysny <mar...@vysny.me> wrote:
>

[Martin Vysny]

Can you please send me a screenshot of the error message? You can simply
take a photo of your TV with your phone.

[Y.M. Douek]

> On 7 Jul 2021, at 13:00, Martin Vysny <mar...@vysny.me> wrote:
>
> Can you please send me a screenshot of the error message? You can simply take a photo of your TV with your phone.

> --
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[Martin Vysny]

Ah, I'll need a screenshot of the error message shown when you're attempting to perform the purchase itself (the "incorrect password" or such).

[Y.M. Douek]

I purchased it 2 weeks ago

On 7 Jul 2021, at 13:54, Martin Vysny <mar...@vysny.me> wrote:



[Y.M. Douek]

?

> On 7 Jul 2021, at 14:03, Y.M. Douek <ydo...@gmail.com> wrote:
>

[Martin Vysny]

Hi Stu,

after the password was accepted by Google Play, does PhotoCloud tell
you that the features are unlocked? You can see that in Settings / About
PhotoCloud, then scroll all the way to the bottom.

If the features are not unlocked, please try rebooting the TV.

If you are unable to log in into Google Play then that's something I can
not help you with unfortunately.
Best regards,
Martin

On 7.7.2021 16.10, Stuart Lipoff wrote:
> Thanks for quick reply.  I was running it on an old Android TV box and
> Google Pay would not recognize the valid password.  I discovered Google
> has a work around that if you enable 2factor authentication  on the
> account you can request a 16 character "app password" under the security
> tab of Google Account page.  I did so and the 16 character app password
> was accepted by Google Pay.
>
> Regards,
> Stu Lipoff

> <mailto:lip...@ieee.org <mailto:lip...@ieee.org>>
> > web http://www.ieee-cesoc.org <http://www.ieee-cesoc.org>
> <http://www.ipaction.com <http://www.ipaction.com>>