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Mirta Dozar

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Aug 2, 2024, 8:58:39 AM8/2/24

to phitethero

@RokuKariza-D Not an ideal solution, but I created a new roku account then factory reset the roku and signed in with the new account. Now Netflix works. So looks like an issue with the old roku account somehow. At least I can watch Netflix. LMK if Roku is not planning on fixing this and I'll put in a request to delete my old account.

I can log into Netflix and view previews. But, when I attempt to play individual episodes it loads up to 25% and never plays the episode. I have restated my Roku, deleted the Netflix channel, signed in and out and restarted my modem and router to no avail. Not sure if this is a Netflix or Roku issue.

You mentioned that you already tried removing the app. Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.

Thanks for your reply. The issue is only occurring for Netflix. I tried the suggested order of removing the app, restarting the Roku and re-installing, but that did not work either. I have done the system restart from the settings many multiple times as well. I'm not sure what the issue is here.

When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.

Remove/reinstall procedure:

Since you are still unable to play videos from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

Unplug everything from the back of the cable box. Wait a minute or two. Plug it all back in. Let it reload. My sound came right back on. I have an lg. Smart tv and Im on direct tv. Had great sound for netflix. No sound for tv programs

If you have cable or satellite try unplugging everything connected to your cable or satellite box. Wait a minute or two, then reconnect. I had this same problem & it restored the sound on my TCL Roku TV. I have Spectrum cable.

I did not have tv sound, but Netflix sound on my TCV roku tv. I unplugged the HDM! cable and the power cord to the back of the cable box. I came back a few minutes later and plugged them both back in. Success!!