Here are 3 sessions I know about. There are at least a couple more, but I don't have the details, so if you are speaking at dreamfore, please add your session info.
Hello everyone,I just found this group on the Dreamforce Chatter and thought I should join. I am a full time SFDC admin/developer working for ING DIRECT (now Capital One), in Wilmington, Delaware.I also have a speaking gig at Dreamforce this year! Here are my session details:Service Cloud: Gamification in the Contact Center - Motivating Agent Teams
Speakers: Anthony Saienni, Scott Beechuk
When: Tuesday, September 18th: 12:00 PM - 1:00 PM
Where: Moscone Center West, 3016
Description: Gamification techniques are being used across the Internet to create highly interactive communities. Join us to learn how these same techniques can be applied in the contact center to give your agent teams added motivation, bringing out their best work. Learn from leading financial service institution Capital One how they built an auction-based reward system to motivate and incent their agents.
Chatter: https://dreamevent.my.salesforce.com/apex/ActivityList?type=Dreamforce#a093000000VhYFEAA3